Michel Kohanim

Hi Chris, First of all, I have to apologize for not responding to your voicemail. I have checked our ticketing system and I was not able to find you so I must assume that we did have a system failure. I do apologize. The first thing we want to do is to make sure you have a good backup. On top of that - and since you have access to an SD Card reader - please copy all the files on the SD Card to directory on your computer. Try rebooting ISY 4 times. If this does not help, please call our tech support or use http://www.universal-devices.com/contact.htm to open a ticket. Rest assured that your unit is under warranty and we either help you fix it or will have SH send you a replacement. Again, I am so very sorry for all the troubles. With kind regards, Michel

Mark, Please do NOT get 2413. You will have even more problems. With kind regards, Michel

Hi gfridland, Since this happened on an extremely small batch of KPLs and if you have not experienced intermittent behavior lately, I wouldn't worry about it. With kind regards, Michel

Clarence, Unfortunately the only way is to have a link to an external site (checkout the Img button at the top for syntax when you post). With kind regards, Michel

Hi Zick, Thanks for the update. Since addresses must be unique within ISY, therefore if you try to add another device with the same address, you should get a Request Failed error. With kind regards, Michel

Hi Jim, I agree with you ... I do not think this is noise related either. That's why moving them is what we need to isolate the problem. With kind regards, Michel

Hi endiablado, What you need to do is: 1. Factory reset your ISY (http://www.universal-devices.com/mwiki/ ... ur_ISY-99i) 2. Upon reboot, do File | Restore Modem (PLM) ... this factory resets the PLM 3. Add your devices using the first option (Remove existing links) With kind regards, Michel

Hi Mark, as I mentioned in my email I think your PLM is now resting in peace (or maybe not that peaceful!). Unplug it, do a factory reset on it, and retry. If this works, do a File | Restore Modem (PLM). If this does not work - although I still think it's your PLM - we have to do more investigation just to make sure. With kind regards, Michel

Hi Mark, as I mentioned in my email I think your PLM is now resting in peace (or maybe not that peaceful!). Unplug it, do a factory reset on it, and retry. If this works, do a File | Restore Modem (PLM). If this does not work - although I still think it's your PLM - we have to do more investigation just to make sure. With kind regards, Michel

Thanks so very much az1324. With kind regards, Michel

Hi az1324, This is wonderful and thanks so very much for sharing this with us. As far as CRLF, you might want to use the C encoding in the drop down (literally C programming encoding) in which case you can use \r\n for CRLF. Do you have a link to how this was done in more detail that we can link to in our Wiki? With kind regards, Michel

Mark, Please do NOT restore your devices. This is not device related nor ISY related. This is signal related especially if your RL is not linked to anything else. The main question is: did you add an access point in the room where the RL is supposed to reside? If so, just remove it. If you have changed the location of any of your access points, just go back to the original topology. With kind regards, Michel PS. All my emails to you bounced back.

Hi Jim, I have one question: Do you also have symptoms such as different lights turning on/off by themselves (especially those linked to your KPL versions 2D)? If so, I think I know the problem. Version 2D is firmware 1.5 of the KPL some of which exhibited quite strange and intermittent behavior. To verify that the problem is NOT noise, all you have to do is to swap the LOCATION (not scenes/programs and/or anything ISY related) of the working KPL with the non-working KPL. If the non-working KPL still exhibited the same issues, then for sure this is related to the KPL itself. With kind regards, Michel

Hi kingwr, Just out of curiosity, all the use cases you have provided are binary, right? If so, are you aware that you can already use programs as binary variables? With kind regards, Michel

Hi okane, I must resonate with what oberkc suggested: they cannot be completely unlit unless you completely turn off the back light for all of them. With kind regards, Michel

Hi Zick, This must be quite frustrating ... perhaps it's a good time to call our tech support so that we can help you get things back in order? With kind regards, Michel

Gentstr, Excellent question and I am so very glad you asked since you would've found out the hard way: yes, please factory reset your PLM before reusing it with ISY. Otherwise, the PLM is going to start writing links starting at the end of the previous high watermark. This could have cause quite a few unintended and unexplained side effects. With kind regards, Michel

Heatvent, Yes, as long as it conforms to the following: 5 to 30 volt DC 300 mA minimum Center positive With kind regards, Michel

Hi wwat, Yes, it is. But we are not using i2 commands to communicate with it because we have found it to be unreliable. For reference, there are three types of devices: i1 only ... most INSTEON devices i2 only ... motion sensors and triggerlinc i2 that supports i1 ... thermostat is in this category With kind regards, Michel

Hi C Martin, The issue is that you cannot add Motion Sensors using "remove existing links". You can, however, add them using "add existing links" if and only if you have already factory reset your Motion Sensor. This has been fixed in 2.7.11 and there are no enhancements. With kind regards, Michel

Hi gfridland, Would you be kind enough to test the following URLs: http://www.universal-devices.com/99i/2.7.10 and http://www.universal-devices.com/99i/2.7.10/admin.jnlp Thanks and with kind regards, Michel

Hi Ben, Global Cache makes IP to Serial bridges. If you get one of these and if you have the Network Module, then you can issue Serial commands to your devices through the network: http://www.universal-devices.com/mwiki/ ... _Resources With kind regards, Michel

hi gfridland, Yes and No! It all depends on the firmware version on your EZIO ... most of the older firmware version did in fact report their status back to the PLM. Some of the newer ones, do NOT. So, the short answer is: if you could get the input status without query in 2.7.7, then you should be able to get it again in 2.7.11. If not, then you will still have to query. With kind regards, Michel

Hi Mark, Thanks so very much. At this point, it would be best if we logged into your system to see what's going on. Please do be kind enough to send an email to support@universal-devices.com (ignore mail delivery errors if any) and we'll schedule a remote session. With kind regards, Michel

Hi to both! First let me answer oberkc's question: in the case of scene commands (not direct), ISY assumes that the devices responded unless there's a NACK from the PLM. In most cases, the PLM does not send a NACK. In case of direct commands, ISY ensures that the device responded otherwise you see Device Comm. Errors. Steve, from what I see, I have a theory: 1. When you SWL is On, it does not respond to Off neither from ISY nor from your CL. This tells me that there's something with that LOAD that is causing the SWL to not respond 2. Since we are dealing with scenes and if in fact your SWL is still v.35, then I am almost certain replacing it will solve all the problems (unless the load is causing noise). With kind regards, Michel