Michel Kohanim

Hi, As a matter of fact, the refurbished units have much lower return rates simply because the customers contact us first and thus most of the time, we can figure out what's wrong immediately (usually PLM related). With kind regards, Michel

Hi rlav, Using Excel is much more accurate and the chart/trend uses the same exact set of data. With kind regards, Michel

Hi All, The solution would be network based and beyond that I cannot really say much since we are still designing it. And, yes, you can have multiple on the network. With kind regards, Michel

Hi Bernhard, Thanks so very much. You see, the issue is that you have: If Program '*Z 1 Laundry Door' is True Or Program '*Z 15 Entry Downstairs' is True Or Program '*Z 17 Motion Downstairs' is True Or Program '*Z 18 Staircase Door' is True Which means that if any of these conditions are true, then the Then path is executed. Now, the main question is: are you certain that none of these conditions are true when you expect the Else path to run? I think the best way to test this is to use one condition at a time to isolate which one is actually true when it should NOT be. This way, you can work on the offending condition. With kind regards, Michel

Hi, Thanks so very much. But, I am very much interested in the program Staircase Door as well. Can you copy paste that as well? With kind regards, Michel

Hi, Unfortunately not but it's in our requirements. With kind regards, Michel

Hi Bernhard, would you be kind enough to upgrade to our latest firmware (2.7.6) so that we can at least have the same baseline? With kind regards, Michel

Hi jkraus, I am so very sorry for not mentioning it before. Yes, you do need to format your SD Card using FAT filesystem (not NTFS). I do apologize for the omission. With kind regards, Michel

Hi Bernhard, This sounds very much like a firewall issue. Do you have any installed on your computer? Also, which ISY firmware version are you on? With kind regards, Michel

Bernhard, would you be kind enough to post the contents of your Porogram Staircase? With kind regards, Michel

Hi Joe, yes, seating could surely have the same exact symptoms as you were experiencing. I wonder why the 1G didn't work. With 2.7.6, you should be able to use anything up to 8GB. With kind regards, Michel

Hi Bernhard, You can also go to http://www.universal-devices.com/99i/2.7.6/admin.jnlp ... this might help. With kind regards, Michel

Hi Jon_W, I think SH is coming up with these devices. But, till then, you could use our Energy Monitoring module using a Brultech meter. In our next release, we'll also be supporting ECM1240 which allows you to monitor 6 channels. But, unfortunately, Modules are only available on 99 Series. With kind regards, Michel

Hi Joe, I am not aware of any bugs in 2.7.6 that would cause this. I am almost certain the problem is your SD Card and I am even more certain that the problem is going to come back. Up to you what you wish to do. Replacement is certainly an option and, if you can't wait, formatting the SD Card and following the previous instructions is also an alternative. With kind regards, Michel

Hi Tim, I will NOT stop and will continue ... but, the process is going to take much longer since ISY tries to communicate with them at least 3 times before it gives up on them. With kind regards, Michel

Hi Wayne, All you have to do is: 1. Make sure you have Event Viewer on level 3 2. Put your RF devices in programming mode 3. Click on to File | Restore Modem (PLM) When done - and if and only if you get a Request Failed - look at your event viewer to see which devices failed. For each that failed, please do Restore Device on that device. With kind regards, Michel

Hi jkraus, The problem is with the file system. Unfortunately, you will have to get an RMA (from whomever you purchased the unit from). Another alternative would be to try and replace the SD Card inside. If you so choose to do so, the next steps would be: 1. Use the link on your desktop to launch the admin console 2. Upgrade again to 2.7.6 3. Restore your backup I truly apologize for the inconvenience. With kind regards, Michel

Hello Tim, You only need to restore one of the buttons and all get restored. No, you do not to put MS in programming mode since restoration is simply recreating all the links in the KPL. With kind regards, Michel

Hi Bud, I do apologize for the inconvenience. Would you be kind enough to upgrade to 2.7.6 and then use: http://www.universal-devices.com/99i/2.7.6/admin.jnlp This will repair most of the MAC issues. Here's the link to 2.7.6: http://forum.universal-devices.com/viewtopic.php?t=3007 With kind regards, Michel

Hello Bob, I just wanted to say that I checked out your site and I am most impressed. I believe your site is very easy to navigate and find things. Do you mind if we put a link to it from our Wiki? Thanks SO very much. With kind regards, Michel

Hello Alexander, Yes, absolutely: this is the fundamental feature of INSTEON. Understanding scenes is very important in making your configuration easier to understand and operate. Please do checkout our tutorials on Scenes: http://www.universal-devices.com/mwiki/ ... ide#Scenes Specifically, you would want to checkout the Multiway tutorial. With kind regards, Michel

Hello ttirelli, Thanks so very much for this update. This was indeed a bug which has been fixed in 2.7.5 and above. What firmware version do you currently have? With kind regards, Michel

Hello QuakeTen, thanks so very much for this information. We have never had this problem reported with Cisco routers. Just to confirm this is indeed an issue, would you be kind enough to retry the switch and let me know if you can reproduce? With kind regards, Michel

Hi AutomationNut, Yes, 2.7.6 alpha has been quite stable for a couple of days now and most of the bugs have been fixed thanks largely to our alpha tester team. I am hoping to release as Beta in the next couple of days. With kind regards, Michel

Hello ahbrown41, please try Fade up and Fade stop instead of bright and let me know if it works any better. Also, if these two lights are going to brighten/dim together, it would be best to put them both in a scene and make Light 1 a controller. With kind regards, Michel