Michel Kohanim

Hello QuakeTen, Would you be kind enough to let me know the brand/model number of your switch? In normal cases, ISY should work even when connected to a switch (not another hub) but there has been some reports of ISY having problem with some certain switches. I would appreciate your input. With kind regards, Michel Mike, Yes, I do have my router configured as a DHCP server. I sent a note through the link. Thanks for your help. Well I got a phone call from tech support very, very quickly. My problem was that I had to remove the ISY from my network switch and plug it directly into the router. I find it odd that is has worked for months through the switch but regardless, it was an easy fix. Thanks!

Hi fuzzer, I am so very sorry to hear this and I do very much apologize for the inconvenience. If you have purchased your unit directly from us, please do let me know (support@universal-devices.com) and I will immediately start and RMA process for you. If you have purchased from one our distributors, please contact them directly. If you run into any problems at all, please do let me know and I will immediately take care of it. Again, sincere apologies ... With kind regards, Michel

Hello bigDvette, Yes, consider it done. With kind regards, Michel

Hi skunkiechris, Alpha is going very well and we do not have any show stoppers as of yet. So, I am hoping by the weekend. If you do not mind trying the alpha, please send me an email (tech@universal-devices.com) and I'll provide you with the instructions. With kind regards, Michel

Hello Rich, Much closer: we are working on a framework change which allows the inclusion of network devices with their capabilities. I cannot give you an ETA yet (unfortunately). With kind regards, Michel

Hi Chris, got it. Thanks so very much. It shall be added to our bug list. With kind regards, Michel

AutomationNut, Aha, now I understand the context of your previous post. Yes, 2.7.4 + all fix this issue. May I humbly recommend waiting for 2.7.6 which is filled with new features? With kind regards, Michel

Hello all, Unfortunately, you will have to resave the programs with "unspecified" devices before ISY realizes that they are back otherwise it considers them missing. We do have an enhancement request to fix this and it now has medium priority. With kind regards, Michel

Hi Rich, The PLM is capable of sending/receiving X10 messages. All you have to do is to make programs for the House Code/Unit Code of your X10 device. With kind regards, Michel

Hello Mr. Graber, Thanks so very much for the update. Personally I think by adding the AP on top of your PLM, you are making your MS/TL use that access point instead [of the other one]. In all likelihood, I think the problem is that your WiFi is interfering with some of your INSTEON access points. In any case, I want to thank you again for posting your experiences to this forum. With kind regards, Michel

Hi fuzzer, Please look at the left side of your ISY and locate the SD Card rubber cap. Take that out, take out the SD card, and then slide it back in. Sometimes, the SD Card gets loose in shipment. Please do keep me posted. With kind regards, Michel

Hi Tim, You have it right except for the last step: ISY automatically removes the old device. With kind regards, Michel

Hello Jim, This is indeed very odd ... would you mind testing our 2.7.6 alpha? If you do not mind, please send me an email to tech@universal-devices.com . With kind regards, Michel

Hi Tim, From a manual point of view, what you have done is correct. An automated way would be: 1. Add a new device 2. Right mouse click on the old device and, in the Replace With menu, choose the new device 3. In your programs, do a search/replace function to replace all occurrences of the old one If your programs do NOT work with the new device, please do make sure that you still get status updates from your device in the console. If not, then something is very wrong. With kind regards, Michel

Hello Jim and CJVann, I am hoping for 2.6.8 (couple of months). With kind regards, Michel

Hello RichTJ99, The answer to the 2nd question is that we currently do not support sending emails to specific recipients: it's all or nothing. To adjust the scene using programs: 1. Go to Program Details tab 2. Click on your desired program 3. Click on Then 4. In the Action box, choose "Adjust Scene" 5. In the subsequent drop down lists, choose your Controller OR Scene and then choose the device (responder) for which you want the on level changed With kind regards, Michel

Hi Mike, I am so very glad to hear that everything is working. Thanks so very much for the update. With kind regards, Michel

Hi Mike, Welcome back! It simply means that your "computer" cannot access the Internet and thus cannot find our Auto Update site which notifies you of the latest firmware available. I wouldn't worry about it. With kind regards, Michel

Hi Rich, If your KPL C is a controller in a scene, then the program you have will not work. What you need to do instead is to use the Adjust Scene function in your programs (i.e you will have to have ISY adjust the on level for MBR and BR lights when controlled by C between those hours). To receive emails, simply use the Notify option in your programs. With kind regards, Michel

Hi again Rich, Precisely: mutual exclusive buttons exclude one another. So, only one can be on at each time. The most applicable scenario for Mutex buttons is for moods: different on levels/ramp rates for the same set of devices to effectuate certain moods (party, romantic, going to bed, etc.). For Mutex buttons to work across cross linked KPLs, both KPLs should be configured with the same exact configurations otherwise everything will go out of synch pretty quickly. With kind regards, Michel

Hello MSM, I am so very glad that you got your system up and running again. As far as switching from INSTEON to something else, well, that's a very hotly debated topic and pretty much very subjective. Since we do work with most protocols, I can tell you that each and every one of them have their own drawbacks. If you have a large installation (above 2500 sq feet), then ZWave/Zigbee or any type of RF device will cause you problems. So, you'll be left with INSTEON and UPB. Personally (very subjective), I love the fact that INSTEON is really instantaneous and does not make any noise when you turn switches on/off. With kind regards, Michel

Hi RichTJ99, Your program becomes false as soon as the Kitchen light is turned on and thus stops the execution. Since there's no harm in turning an on device on again, I would remove the second condition (Status Kitchen Light is off). With kind regards, Michel

Hi Eug, This is extremely odd. You should be given the option of viewing the logs either in Excel or text file. Would you be kind enough to contact our tech support so that we can login remotely and see what's going on? With kind regards, Michel

Hello lazyman, I do apologize for the inconvenience. If you are running 2.7.5, there was an issue with the http task locking up. If you don't mind, please install: http://www.universal-devices.com/update ... nsteon.zip (userid=isy, password = autoupdate). With kind regards, Michel

Hi MSM, I am so very sorry to hear this. Please do keep me posted as I am anxious (maybe as much as you) to get this situation resolved as soon as possible. With kind regards, Michel