Michel Kohanim

Hi Eug, Ok. Yes, you can check the PLM link tables by going to Tools | Diagnostics | Show PLM Links Table. You should have 6 to 8 entries for your KPL depending on the number of buttons you have. If your setup is not that current, then may I humbly suggest resetting your PLM and starting over with your most recent KPL. This way we can definitively decide where the problem is coming problem. My suspicions are: 1. PLM itself 70% 2. Noise related issues 30% With kind regards, Michel

Hello TJF1960, I do apologize for the inconvenience. The odd part is that the topology is generated from the same exact object as the Admin Console. So, if they are not missing in the topology but missing in the Admin Console then I suspect we have a bug in the Admin Console. If possible, would you be kind enough to click on the Network node and then sort the table on Address? It's possible that the nodes were renamed to something else ... With kind regards, Michel

Hello Eug, The only reason ISY would not get statuses back from your KPLs is that there are no slave links in the PLM for that device. Since your PLM version seems OK, then would you be kind enough to do the following: 1. Remove your KPL from ISY (one that's not that important in your setup) 2. Do a factory reset on it 3. Add it back to ISY 4. Let me know if you get status feedback If you do not, then I would suspect the PLM. If you do, then I suspect that originally the system was crawled and that's why the links were missing. With kind regards, Michel 1: PLM version is v72. 2: 30 devices at the moment.

Hi skunkiechris, yes, I believe that's going to be a good solution. With kind regards, Michel

Hi Jacques, The best would be basic port forwarding on your HTTPS port. With kind regards, Michel

Hi Jacques, Thanks for the update. I think the problem is either network related or it's ISY itself. To isolate, it would be great if we could log in to your ISY remotely. If you have internet access enabled, please send the URL + your credentials (hopefully admin/admin) to support@universal-devices.com ... we'll try to login remotely and if it works here then at least we have eliminated ISY as the culprit. For your information, we have had major issues with Kaspersky before. You might want to check out the following link wherein you'll find some remedies thereto: http://forum.universal-devices.com/viewforum.php?f=3 With kind regards, Michel

Hi Jacques, Yes, you are correct: if this happens EVERY time you open the applet, then the problem is network related (subscription of the applet to ISY). Would you be kind enough to clear your Java cache and retry? Please ensure all your browser windows are closed before clearing the cache. Also, you might want to try http://www.universal-devices.com/99i in case you are using ISY's direct URL OR the reverse. And, finally, if all fails, please let me know your current firmware version and the firewall software you are using. With kind regards, Michel

Hi skunkiechris, It all depends on what you are trying to accomplish. If your goals is to limit the evaluation to that interval only, then yes. If not, please let me know what it is you are trying to accomplish and we'll figure out the best way to handle it. With kind regards, Michel

Aaron, Thanks so very much for the update and I am so very glad that everything is working again. With kind regards, Michel

Hello Jacques, Welcome to the forum! I think the problem is that at 3:00 AM, for some reason, your PLM cannot communicate with your INSTEON devices. I am making this conclusion because you mentioned that you can query all your devices fine when you open the console. So, it has to be time related. So, the first thing I'd suggest is looking at your logs (Tools | Logs). Please look for (or filter on the last column) for -2. Check the time for these -2s ... if most of them are happening on or around 3:00 AM, then the problem HAS to be either the PLM or something that stops the PLM from communicating with your devices. The second thing I'd suggest is moving your PLM away from any source of noise (computers, monitors, phone chargers, etc.). With kind regards, Michel

sknunkiechris, Hello. I've been watching this thread and I hope I can clarify a few things: 1. When it's 11:59:00 and for the next 3 minutes, the programs in the folder "are allowed" to be re-evaluated. This does NOT mean that as soon as it's 11:59, they are automatically re-evaluated 2. If in those 3 minutes none of the weather variables change and specifically the one you are looking for, then nothing will happen since nothing has changed I think what you may want to do is to force re-evaluation (using Run-If) during those 3 minutes. With kind regards, Michel

Hello Eug, Two questions: 1. Please go to Tools | Diagnostics | PLM Status/Info and let me know the version number 2. How many INSTEON devices do you have registered in ISY in total? If all else fails, may I humbly suggest giving our support team a call on the weekdays so that we can login remotely and figure out what's causing all these problems? With kind regards, Michel

Hello Aaron, Apologies for a tardy reply. If the problem is intermittent, then it could be either the PLM or ISY itself. Would it be possible for you to call us when it stops working? This way we can log in to your system and diagnose the issue. (http://www.universal-devices.com/contact.htm) With kind regards, Michel

Hi bjackson, Apologies for a tardy reply. Good question: we did not implement this feature into ISY since, historically, we have had major issues with UPnP routers (i.e. you are one of the lucky ones whose router is supported). As such, we are not aware of IP address changes. With kind regards, Michel

Hello bjackson, What you need to do is to configure your router with a dynamic DNS service and this way you will not depend on IP addresses. Most Dynamic DNS services are free: no-ip.com dyndns.com With kind regards, Michel

Thank so so very much Illusion! With kind regards, Michel

Hi Gary, You might want to take a look at this post: http://forum.universal-devices.com/view ... highlight= With kind regards, Michel

Hello Mr. Zulich, Apologies for the inconvenience. The first thing we have to do is to figure out why your programs are not saving and, then, we should upgrade you to 2.7.4 which might be just a "little" less sensitive to firewall software. Please note that disabling firewalls usually does not fix the problem. You will have to actually put ISY on the trusted list the instructions for which are different for each software. You will find the instructions for most firewalls here: http://forum.universal-devices.com/viewforum.php?f=3 If this does not work, please do be kind enough to contact us (http://www.universal-devices.com/contact.htm) and we'll contact you to walk you through it. With kind regards, Michel

Hi NewTech, Unfortunately we do not keep logs of system configuration changes. This said, however, we do keep track of all device status changes and "what" changed them. You can view the log by going to Tools | Log. You can sort/filter the log as you wish to hone in on those devices/dates you are interested in. With kind regards, Michel

Hello danswatman, Thanks so very much for the update. I have reported it to SH ... hopefully they'll be able to clarify it soon. With kind regards, Michel

Hi Dan, Thanks so very much. I am sorry for the confusion, I was referring to the label on the RL. Unfortunately the solution is not that simple since communications modes are not per device but per ISY. i.e. Device Reported makes ISY use device reported settings for all devices. If we are lucky, this would work OK but we cannot count on luck. With kind regards, Michel

danswatman, Thanks so very much. I should be happy that we found the problem but this is not good news since some of the RLs actually do not respond to i2 commands even though they report i2. Would you be kind enough to: 1. Let me know firmware version as ISY reports it 2. Please make sure you go back to the automatic mode when you are done programming your RLs With kind regards, Michel

Hello Illusion, You are correct. This data is not available yet through the current interface. We would have to read multiple sources to make it available. With kind regards, Michel

NewTech, yes, that sounds fair. Thanks so very much, With kind regards, Michel

Hi NewTech, I think it's time we schedule a call for your with our tech support. I do not wish you to spend/waste more of your time going back and forth on the forum. Would you be kind enough to submit a ticket at http://www.universal-devices.com/contact.htm and we'll schedule a call for you. With kind regards, Michel Michel, Well, you are sort of correct. It DID take me about 4 tries to get the RL to link to a scene. And, I've only been able to link to one scene. All other attempts have failed! Now an observation/question for you... Buttons 4-6 on my RL are NOT included in any scenes. Instead they are set to activate programs in the ISY. After a factory reset shouldn't those buttons still control the program in the ISY since they were never removed from the ISY's "If" statement? The RL also was never removed from the ISY either!