Michel Kohanim

Hello someguy, my apologies for not responding to you sooner. This is what we have found for both Motion Sensor as well as RemoteLinc: When you are adding them to ISY and if you choose the first option (remove existing links), ISY tries to clean out whatever records that are still in those devices. With i1, this process took much less time than 4 minutes but with i2, this process is taking much longer. As such, both MS and RL will timeout and cannot communicate any more. One way to fix this using i2, is to factory reset them. This way, ISY is presented with a blank database and thus will not try to compact/clean it. This works 100% of the time with my RL and MS. Furthermore, we have learned (through trial and error) that when the battery is FULL, i2 operations are almost as quick as i1. With lower battery levels, i2 messages seem to take increasingly longer times. And, finally, heeding the advice of MikeB and Rand, we have added an option to disable i2 (globally). This can be used for temporarily disabling i2 operations and then reinstating them. Unfortunately, for Motion Sensor, you NEED i2. 2.6.13 should be available by Sunday. With kind regards, Michel I was getting this all the time. It seem to help when the motion sensor was placed very close to one of the access points while programming. I tried this and I still get "request failed". Here is what is interesting: It seems as though the changes that I try to make that end in "request failed" take affect. When I change the off-timer to 7 minutes, it works properly and when I link the sensor to a light, it turns on that light. it seems as though the system thinks it is't getting the job done, but it is. Michel: any ideas here?

Hello ctviggen, Please do call our tech support number and we'll be delighted to help you get it to work. With kind regards, Michel

Hi to_lighter, Java 1.6. If you wish, and you don't mind, you can send me your URL and credentials and I'll try to install it for you remotely using my PPPPCCCC! With kind regards, Michel Hi Michel, Same result with Safari or Firefox on multiple computers. Which version of Java is the ISY99 optimized for? Cheers!

Hello to_lighter, Apologies! The process is rather involved and something that we tested only once since you are the ONLY person who's willing to pay $14-400 per year for a certificate. So, this will have to wait till we test it more thoroughly and provide you with a list of service providers that we have the least amount of problems with. Do you have the same problem if you use Safari on another computer? With kind regards, Michel

Hello to_lighter, Thanks so very much. It seems that, yes, I am a glutton for punishment! First of all, you should put your external IP address when asked. Of course, the problems you are having have nothing to do with this. But, if you put our local IP address, you are going to have multiple certificate errors to deal with. Now, it seems that Firefox/Java and MAC do not like our Java applet. Do you have a PC that you can try this with? I think it has to do with the Java version you have on your MAC. With kind regards, Michel Thanks Michel, I have accepted the Legions of Bouncy Castle certificate. I am on a Mac, and have tried Safari and Firefox. Both give the same result. Any ideas? Cheers! Hi Michel, Does it matter what the original address is that I access? I type in my local IP address for the ISY (i.e. 10.0.1.209). Is this the correct way to start this process? Cheers!

Hi to_lighter, I do apologize for the inconvenience. Yes, if you would be kind enough to: 1. Look at the Java Console for any exceptions 2. Turn a few scenes on/off and then send me your log (for performance reasons, we flush the log after 32 entries) My email address is support@universal-devices.com. With kind regards, Michel Thanks Michel, I have accepted the Legions of Bouncy Castle certificate. I am on a Mac, and have tried Safari and Firefox. Both give the same result. Any ideas? Cheers!

Hello someguy, For clarification, you should also know that Motion Sensor is an RF device which goes to sleep mode. The only way you can communicate with RF devices that go to sleep mode is to put them into programming mode. As such, you will have to first click the set button on the MS till the light starts blinking and then retry. With kind regards, Michel

Hello to_lighter, If you do not see a dialog box notifying you of an impending reboot, then nothing worked. The most prevalent reason for this not working is perhaps you did not accept The Legions of Bouncy Castle certificate (the code that actually generates certificates). In order to do so, please: 1. Control Panel -> Java 2. Security-> Cerificates 3. Remove All With kind regards, Michel

Hello someguy, Yes, you can do it in ISY releases 2.6.12/13: 1. Click on one of the motion sensor nodes 2. In the right pane, at the bottom, you see a button called Set Options With kind regards, Michel

Hello Frank, Are you using 2.6.12? The motion sensor is not queried in this release. With kind regards, Michel

Hello scoobydawg, I am so happy to hear that all is working fine but I still strongly recommend a new PLM. With kind regards, Michel

Hi Rob, Perhaps you are doing File->Restore Devices and thus the reason it takes couple of hours. To restore a single KPL, you have to right mouse click and choose Restore Device. As Mike said, this should not take more than a few minutes. With kind regards, Michel Thanks Darrell and MikeB. I'll give it a whirl. The significant problem I always have with doing things like RESET/RESTORE is that it takes a couple of hours to replace all the links in the customer's switch(es). I go onsite to fix something and it takes hours....due to the number of links across the 87 Insteon devices. Too often, I have to test things, onsite, start a Link Table update process, then leave the residence. Then, log in by remote to see if it is finished. And/or update things..... Thanks, - Rob

Hello scoobydawg, I am so very sorry to hear about all the problems you are having. In some cases, when the power comes back on, the spike kills the PLM. I've seen this many times before but with different symptoms. Would you be kind enough getting a replacement PLM? Also, after a power outage, some other INSTEON devices fail and thus cause a lot of noise on the network. This will be quite tricky but with the help of Event Viewer you might be able to pinpoint the faulty device. With kind regards, Michel

Hello Andrew, Sincere apologies ... this post was somehow lost! Please do be kind enough to upgrade to 2.6.8 and let me know if you run into the same issue again. With kind regards, Michel

Hello upstatemike, If this is indeed a switch problem then I am worried that we are going to see more of this. Can you do me a favor: Check the Device Link Table and ISY Link Table for this switch and, if they are different, please send me both (we did this before but not with 2.6.13). With kind regards, Michel

Hi Gary, LOL. I was in an all day meeting. Now I am back and hopefully I should be back home tomorrow. With kind regards, Michel

Randy, my pleasure and sincere apologies for having to go through this. With kind regards, Michel

Hi Joe, It's with regret that I have to inform you none of our releases fully support EZIO. It's basically dependent on your luck (and our luck) ... we have almost exhausted all our options: sometimes it works and sometimes it does not. We have not been able to figure out the secret ingredient yet. This said, however, we have not given up yet. With kind regards, Michel

Gary and Nick, Where would we be without you? Eclipse decided that we could have a type (Subscription) without it being defined. I now added it back and it should work fine ... please do wait for 2.6.13. Thanks SO very much, With kind regards,

Hello dbencivengo, Yes, -2 means device communication error: i.e. the PLM does not receive acknowledges back from devices. If you have had a power surge, then in all likelihood your PLM is shot (and you will have the same problem again within days). May I humbly suggest a replacement PLM? With kind regards, Michel

Hello upstatemike, Have you tried restoring your switch using 2.6.12? With kind regards, Michel

Hello all, For all who are interested in a possible fix for the on level/ramp rate issue, please checkout this post: http://forum.universal-devices.com/view ... hp?p=14246 Thanks and with kind regards, Michel

Hi Gary, Please retry. I do apologize for not updating the website with the most recent WSDL. With kind regards, Michel

Hi Michael, Apologies ... we have left all the GUI bugs for last but this shall surely be fixed in our official 2.7 release (as soon as we get all the i2/Insteon bugs fixed). Thanks so very much for your patience, With kind regards, Michel

Hi Randy, I am going to send you an email shortly with the instructions. With kind regards, Michel