Michel Kohanim

Hello Walter, The problem is that All Off (sending an off command to group 255) requires that a device to be in at least one scene. The status of the device is determined by the on level of the "last" scene it was linked to. As such, what you see is completely normal: your KPL has to be in a scene before it responds to an All Off. This said, however, ISY should reflect the state correctly. This is considered a bug (thanks for finding it) and shall be rectified. Thanks and with kind regards, Michel

Digger, No, not yet. And I would it if you could send us the one that is reporting as KPL. I would be more than happy to pay for shipping. I shall send you our UPS account number via email. Thanks so very much, With kind regards, Michel Just curious if SH was able to provide you with samples. I had a KPL die the other day and will use my last spare tonight or tomorrow to replace it. Since I have to order more devices anyway I could get a spare switchlinc relay and replace one of the ones that comes up as a KPL and send to you once I get my SH shipment.

Hello johne, Thanks so very much but this is really odd because notifications SHOULD work. Before we completely give up, is it perhaps possible that your router has a firewall that blocks HTTP requests from unknown devices on your network? With kind regards, Michel

johne, Thanks so very much for the update. This is getting to be quite a challenging problem. What is your ISY's firmware level? With kind regards, Michel

Hello johne, Apologies for a tardy reply. As a matter of fact, we are working on providing user define SMTP settings; the only remaining obstacle has been supporting TLS which has proven rather difficult (especially if it requires client authentication). This should be available in the next drop (hopefully). Would you do me a favor? Would you be kind enough to reboot your ISY and see if the TM commands works. I suspect that your router is NOT relaying DNS requests. With kind regards, Michel

Hello briansinclair007, Unfortunately, the main button controls the load regardless of what else it controls. The only possible way for it not to control its load is if you simply do not connect a load to it! With kind regards, Michel

Hi johne, Would you be kind enough to telnet to ISY ( http://www.universal-devices.com/mwiki/ ... o_Your_ISY ) and then issue TM. Let me know if you get the notification. d_l, Thanks so very much for the feedback. You are 100% correct ... Yes, indeed we have been reaching our quota but not yet this month. With kind regards, Michel

Hello johne, You should not need anything else but your email address. Would you be kind enough to look at your log and look for: -7029 -50000 -50010 With kind regards, Michel

Hello Bruce, You are 100% correct vis-a-vis the version number skews. It was not planned out correctly; we simply wanted to have all our INSTEON platforms to have the same version number. As you guessed it correctly, we use multicast sockets to a specific group to find ISY. This is based on UPnP (http://www.upnp.org) and although not IETF but it's the mechanism by which Windows finds other UPnP enabled devices. Due to some limitations in Vista (it takes over UPnP ports), we also had to add our own discovery (still multicast) routine in case UPnP fails. In short, you are 100% correct: none of these features are RFC compliant. As far as Enable Internet Access, it simply goes back to UPnP again: if you have a UPnP enabled router, then ISY can find it and automatically forward the ports for you. In this scenario, you would not need to manually configure your router. In case that you don't have a UPnP router, this feature fails immediately since it cannot find your router and thus you would have to manually do port forwarding as you suggested. I must say that we are working on updating our documentation but we always get sidetracked since we add features and thus make our documentation inaccurate. But, you are 100% correct and we need to be more active. Thanks again for your feedback, With kind regards, Michel

Bruce, No need to feel bad at all and I do apologize for the inconvenience. Please note that release 2.6.6 is a BETA release and specifically titled as such. The URL (http://www.universal-devices.com/27) is simply hosting the applet that finds ISY on the network (it's the same applet which is also hosted on your ISY). Beyond the download of code over TCP/IP, applets are not based on any RFCs nor do I think IETF had anything to do with them. With kind regards, Michel

Hello jeffbott, So, you can control the EZIO relays individually but not within scenes. This would mean that either the links in EZIO are not accurate or we have a defective EZIO. To verify, please do be kind enough to: 1. Remove your EZIO from ISY 2. Factory reset your EZIO 3. Link it back to ISY but please do make sure to follow the 4x4 procedure as described on their quick reference With kind regards, Michel

Thanks so very much Walter. With kind regards, Michel

jeffbott, Two questions: 1. What happens if you use Fast On/Fast Off 2. What happens if you add a controller in the scene (does it respond to a controller)? Thanks and with kind regards, Michel

Hello Walter, Apologies for the inconvenience. What firmware level are you using? There seems to be a bug with release 2.6.6 which we are trying to confirm. If you have a version other than 2.6.6, please do let us know as it would help us finding the issue. With kind regards, Michel

Hi franky, You should be fine. I have entered this as a bug; we'll keep you posted. With kind regards, Michel

Hello scoobydawg, I am so sorry to hear this. Don't you have a backup? If so, it'll be much easier to get everything back up and running (that is unless your PLM is still working). All you have to do is: 1. File->Restore ISY 2. File->Restore Modem (PLM) With kind regards, Michel

Hi franky, Ah, I see now! What version of KPL are you using (firmware that is)? We've had major problems with KPLs 1.5 and 1.6. With kind regards, Michel Yes, that's exactly what I did when I posted the other night. Re-reading my post, I can see the confusion...sorry. I added all 8 lights to the same mutually exclusive group and the first 4 buttons behave correctly by disabling the other 7 when you press any of them; however, the last 4 buttons do not disable any of the other 7 buttons when pressed (but they do turn off when any of the first 4 buttons are pressed).

Hi Walter, Our pleasure! Please do let us know if we can be of further assistance. With kind regards, Michel

Hi Digger, You are right and thank so very much for not wanting to worry about it. This said, however, we consider you an ISY expert but for our newer ISYers we cannot have an inaccurate system regardless of the source/cause of the bug. Thanks again for reporting it, With kind regards, Michel

Hello Walter, I am so very sorry. You can access ISY through http://www.universal-devices.com/99i , right? If so, we would like to access it remotely and see if we can fix it over the internet: 1. Please try File->Enable Internet Access ... if this does not work, then 2. Please try http://forum.universal-devices.com/viewtopic.php?t=635 (your port is 443) Once you get the remote URL, please contact us (http://www.universal-devices.com/contact.htm) with your remote URL. If you have problems enabling internet access, please do give us a call and we'll walk you through it. With kind regards, Michel

Digger, thanks so very much. I shall ask for the newest SWL Relay to test. Mike, thanks so very much for the information. Thanks and with kind regards, Michel

Hello Franky, Please put all of the buttons in ONE mutually exclusive group. Please do let me know what happens. Thanks and with kind regards, Michel

Hello Walter, I do apologize for the inconvenience. You cannot simply disable kaspersky. You will find the instructions for configuring kaspersky here: http://forum.universal-devices.com/viewtopic.php?t=1162 Please do let us know if you are still experiencing the same issues. With kind regards, Michel

Hi franky, ISY allows for 4 mutually exclusive groups simply because when you have 8 buttons, there are at the most 4 ways that you can group them together. In short, buttons in the same group are mutually exclusive from one another: if you turn one on, the others will turn off and vice versa. I think you've put all your buttons in the same group and thus what you are witnessing. With kind regards, Michel

Digger, Wow, I guess we are witnessing the same issues as we did with new KPLs. Would you be kind enough to let me know what version is ISY reporting? I would sincerely appreciate it. We would simply have to order the same SWL relays to see where the problem is coming from. Thanks for reporting this. With kind regards, Michel