Michel Kohanim

Hi Dave, Thanks for the update and so very sorry for the troubles you are having. Zone Alarm is our problem; we have to make sure ISY works with most (if not all) firewall software out there. For Zone Alarm, you must add ISY's complete URL in the trusted list (not just Java). And, to do so, you have to make sure that you remove the previous entry with the previous port number. To ensure that you are not going to have this problem again, perhaps you might want to assign a static IP address to your ISY. Please do keep us posted. With kind regards, Michel Well, in this case, I spoke too soon. Yes the programs are back but only with the name of the program. I can edit and modify the programs but none of the other columns have information in them. The problem appears to be either a conflict between Zone Alarm and Java or having to do with my settings within Zone Alarm. If I turn Zone Alarm off completely, then all of the columns are filled with data. I've gone through all of the settings within Zone Alarm and given my local network full trust with anything to do with Java. I didn't see any sort of programs in the Program Control section other than Java that I thought might relate directly to My Lighting or keep it from fully displaying the data. I'm at a bit of a loss as to how to attack this. However, Zone alarm is my problem, not yours. I can't expect you to be able to fix everything although from my observations you sure as he!! try to.

Hello Dave, Yes. This is usually due to Firewall software. What firewall software do you have and have you taken a look at this forum to see if yours is listed http://forum.universal-devices.com/viewforum.php?f=3 ? If you still experience difficulties, please do not hesitate to contact us and we'll figure it out for you. With kind regards, Michel

Hello Ulrick65, We have not had any problems with 2476Ds regardless of the version. We have had many problems with KeypadLincs ... make sure yours is not 1.5 and 1.6. With kind regards, Michel

Hello Josh, Restore Devices restores whatever is in ISY back into your devices. If you want to start fresh, may I humbly suggest: 1. Factory reset your ISY http://www.universal-devices.com/mwiki/ ... ur_ISY-99i 2. Add devices and this time choose the first option Please do let us know how this works out. With kind regards, Michel

Hello JasonWPB, The issue you are experiencing is very much related to the firewall software you have on your computer. We have resolutions for most firewalls in this forum: http://forum.universal-devices.com/view ... f=3&sid=14 Please do be kind enough to let us if you cannot find your firewall in the forum or if the given resolution does not solve the issues you are experiencing. With kind regards, Michel

Hello jwagner010, Unfortunately, ISY does not track IP changes simply because doing so causes disruption to your other services. We could use STUN to figure out what your IP address is (a service like whatismyip.com) but this protocol is not 100% accurate especially when you are behind NAT (routers). So, as John suggested, the best way would be to have a dynamic dns service which your router updates for you and thus you don't have to worry about it. With kind regards, Michel

Digger, Thank You! With kind regards, Michel

Jim, yes ... you're 100% correct. John, I do take the blame for this interface quirk ... hopefully, one of these days we'll have enough time to totally revamp our GUI! With kind regards, Michel I think what John is reporting is just a little interface quirk. The Add and Save buttons are disabled until you explicitly select "Regular Email" (or another entry) from the list of email providers. -Jim

Hi John, Now that we finally got notifications to work (miraculously), let's get to figure out why you can not add email recipients. Is it the Add function or the Save function that does not work properly? With kind regards, Michel

Hi johne, Thanks so very much ... this confirms that: a. ISY is able to resolve universal-devices.com b. It actually does send the packet to our server The last test, if you don't mind, would be to include my email address to the list of recipients (tech@universal-devices.com). I really appreciate all the time you are taking to diagnose this issue. With kind regards, Michel

Hello Walter, The problem is that All Off (sending an off command to group 255) requires that a device to be in at least one scene. The status of the device is determined by the on level of the "last" scene it was linked to. As such, what you see is completely normal: your KPL has to be in a scene before it responds to an All Off. This said, however, ISY should reflect the state correctly. This is considered a bug (thanks for finding it) and shall be rectified. Thanks and with kind regards, Michel

Digger, No, not yet. And I would it if you could send us the one that is reporting as KPL. I would be more than happy to pay for shipping. I shall send you our UPS account number via email. Thanks so very much, With kind regards, Michel Just curious if SH was able to provide you with samples. I had a KPL die the other day and will use my last spare tonight or tomorrow to replace it. Since I have to order more devices anyway I could get a spare switchlinc relay and replace one of the ones that comes up as a KPL and send to you once I get my SH shipment.

Hello johne, Thanks so very much but this is really odd because notifications SHOULD work. Before we completely give up, is it perhaps possible that your router has a firewall that blocks HTTP requests from unknown devices on your network? With kind regards, Michel

johne, Thanks so very much for the update. This is getting to be quite a challenging problem. What is your ISY's firmware level? With kind regards, Michel

Hello johne, Apologies for a tardy reply. As a matter of fact, we are working on providing user define SMTP settings; the only remaining obstacle has been supporting TLS which has proven rather difficult (especially if it requires client authentication). This should be available in the next drop (hopefully). Would you do me a favor? Would you be kind enough to reboot your ISY and see if the TM commands works. I suspect that your router is NOT relaying DNS requests. With kind regards, Michel

Hello briansinclair007, Unfortunately, the main button controls the load regardless of what else it controls. The only possible way for it not to control its load is if you simply do not connect a load to it! With kind regards, Michel

Hi johne, Would you be kind enough to telnet to ISY ( http://www.universal-devices.com/mwiki/ ... o_Your_ISY ) and then issue TM. Let me know if you get the notification. d_l, Thanks so very much for the feedback. You are 100% correct ... Yes, indeed we have been reaching our quota but not yet this month. With kind regards, Michel

Hello johne, You should not need anything else but your email address. Would you be kind enough to look at your log and look for: -7029 -50000 -50010 With kind regards, Michel

Hello Bruce, You are 100% correct vis-a-vis the version number skews. It was not planned out correctly; we simply wanted to have all our INSTEON platforms to have the same version number. As you guessed it correctly, we use multicast sockets to a specific group to find ISY. This is based on UPnP (http://www.upnp.org) and although not IETF but it's the mechanism by which Windows finds other UPnP enabled devices. Due to some limitations in Vista (it takes over UPnP ports), we also had to add our own discovery (still multicast) routine in case UPnP fails. In short, you are 100% correct: none of these features are RFC compliant. As far as Enable Internet Access, it simply goes back to UPnP again: if you have a UPnP enabled router, then ISY can find it and automatically forward the ports for you. In this scenario, you would not need to manually configure your router. In case that you don't have a UPnP router, this feature fails immediately since it cannot find your router and thus you would have to manually do port forwarding as you suggested. I must say that we are working on updating our documentation but we always get sidetracked since we add features and thus make our documentation inaccurate. But, you are 100% correct and we need to be more active. Thanks again for your feedback, With kind regards, Michel

Bruce, No need to feel bad at all and I do apologize for the inconvenience. Please note that release 2.6.6 is a BETA release and specifically titled as such. The URL (http://www.universal-devices.com/27) is simply hosting the applet that finds ISY on the network (it's the same applet which is also hosted on your ISY). Beyond the download of code over TCP/IP, applets are not based on any RFCs nor do I think IETF had anything to do with them. With kind regards, Michel

Hello jeffbott, So, you can control the EZIO relays individually but not within scenes. This would mean that either the links in EZIO are not accurate or we have a defective EZIO. To verify, please do be kind enough to: 1. Remove your EZIO from ISY 2. Factory reset your EZIO 3. Link it back to ISY but please do make sure to follow the 4x4 procedure as described on their quick reference With kind regards, Michel

Thanks so very much Walter. With kind regards, Michel

jeffbott, Two questions: 1. What happens if you use Fast On/Fast Off 2. What happens if you add a controller in the scene (does it respond to a controller)? Thanks and with kind regards, Michel

Hello Walter, Apologies for the inconvenience. What firmware level are you using? There seems to be a bug with release 2.6.6 which we are trying to confirm. If you have a version other than 2.6.6, please do let us know as it would help us finding the issue. With kind regards, Michel

Hi franky, You should be fine. I have entered this as a bug; we'll keep you posted. With kind regards, Michel