Michel Kohanim

upstatemike, Yes, I agree. Let us see what we can do ... With kind regards, Michel This would certainly be helpful. Even the ability to just be able to see the unkown links would go a long way towards helping with troubleshooting.

shandelman, Please make sure you do not have any firewall software running. If you do, please find yours in http://forum.universal-devices.com/viewforum.php?f=3 and please do be kind to take the corrective measure as outlined therein. With kind regards, Michel

Hi sloop, There are some problems with Java/Firefox/Win64 which we have not yet been able to resolve! With kind regards, Michel

Hi Rob, I must confess that we have not really tested this scenario thoroughly enough to be able to definitively answer your question. This said, however, I can tell you the following: 1. ISY should withstand power failures and spikes on the power (from PLM) to up to 30 volts (normally, the PLM power supply is at 12 volts). Anything above that may damange ISY 2. ISY should be able to handle PLM connect/disconnects as long as it is itself connected to the power So, the only thing to be tested (and mostly in real life scenarios) is to see how the PLM really reacts after a power surge. I would sincerely appreciate any input you can give us. With kind regards, Michel Michel, what size/type power supply do you recommend? I would like to do this as well.

Hello Michael, Do you have Dynamic DNS? Have you considered assigning your ISY a static IP address (http://www.universal-devices.com/mwiki/ ... IP_Address)? With kind regards, Michel

Hi raypanic, ISY shows what the device returns for its version#. In most cases, this version number is NOT equal to the label put on the devices by SH. With kind regards, Michel

Hello Eug, The reason for seeing your RL buttons as responders is that, in all likelihood, the previous application did not create master links for the RL, in the other devices. Did this ever work? With kind regards, Michel It was emailed to me when I was having a firmware update problem. Autodiscover.

Hello RAldridge, The problem with the program not firing is indeed quite troubling and has to be investigated more. Can you provide us with more information? Now, null means that there was an error. In this case, the error is -10107. You can find the description of error codes at http://www.universal-devices.com/mwiki/ ... tem_Errors In short, it seems that someone was trying to access your system without providing the Userid and Password. With kind regards, Michel

jhimmel, To be 100% honest, we have that feature already there (90%) but we stopped mostly because any unsupervised (not system based) changes to the links means 100x the support calls and problem resolution scenarios. Unlike you and Eug, most ISYers are NOT experts in INSTEON links and what they mean and thus it's very difficult for us to include this feature. Perhaps we implement another solution which shows you "unknown links" and asks you what you want to do with them: keep/remove? This way, ISY can still be privy of what you are intending to do and keep track of the changes. With kind regards, Michel

Hi Rand, Yes, you are 100% correct. The only problem is that some of those new KPLs are i2 and some are 1/2 i2 neither of which we can currently support since except by firmware version, we have no way of knowing which one supports full i2 and which one 1/2 i2. Furthermore, after extensive i2 testing with Motion Sensor, RL, TimerLinc, we have come to the conclusion that it will take us (including SH) a lot longer before i2 commands can be used reliably. With kind regards, Michel

Hi Ray, Since we are very close to having an official release - and as Gary suggested - please hold off for now. With kind regards, Michel

Hi Bob, Are you specifically referring to local on level/ramp rate or those for a scene? If local, then the easiest way is to manually set them (we have an intermittent bug which we have not found yet). If you are talking about the scene on level/ramp rates, then there's surely something very wrong. You do not have to do factory reset on new devices. You do factory reset if and only if you think your device is not behaving as it should based on your scenes. Of course, we've had situations where brand new devices have had X10 addresses stored in them but the likelihood is low. With kind regards, Michel

Hello Jim H. The original problem must have been local Java cache. This said, however, please do be kind enough to keep us posted. With kind regards, Michel

Hi Gary, I got your email. This is actually a bug which has been fixed in release 2.6.8. With kind regards, Michel

Hello jhermans, Unfortunately not ... the main reason is that most INSTEON devices require a reboot for local settings to take effect (and thus major increase in support calls!!!). With kind regards, Michel This new feature is great - but what if the scene controller (actually - one of the scene controllers) is also the local load? Is there any way to programatically change the local level/rate of a SwitchLinc for example? Thanks...

Hello accessha, You need 5volt, 300mA (or above), center positive. We are currently out of stock but this is a fairly generic AC adapter that you can find in Radio Shack or Digikey. With kind regards, Michel Michel, what size/type power supply do you recommend? I would like to do this as well.

Bob, My pleasure! Thanks for your patience ... I am a little worried since .prp should have nothing to do with upgrading (different file locations/directories). I am going to see if there's a bug and, if you don't mind, please keep an eye on this situation and let me know if there are any anomalies. For instance, please let me know if you are able to successfully save your programs. With kind regards, Michel

Hello Bob, Before trying the Virtual Server option, please try File->Enable Internet Access. If this works, then you do not have to do anything manually. If not, then YES, please use Virtual Server option as follows: 1. Find out what's your ISY's port number (My URL). If there are not ports, then use port 443 2. Create a Virtual Server for port 443 which points to your ISY's IP address Please let me know. Thanks and with kind regards, Michel Hi Michel, Don't worry abou the tardy reply, as I can only check here periodically. Could you tell me how to determine my URL? I can determine my external HTTP address, but how would you get past my firewall? My router will allow me to do the following: "The Virtual Server option allows you to define a single public port on your router for redirection to an internal LAN IP Address and Private LAN port if required. This feature is useful for hosting online services such as FTP or Web Servers." Is this what I would use? Thanks, Bob

Hi keribi, Are you using TLS? Also, are you using your email address as the User ID? With kind regards, Michel

Hello Bob, Would you be kind enough to enable Internet access and send me your URL? I can try and upgrade/backup remotely and see where the problem is. We have also had issues with some switches (Linksys especially); do you have a switch between your ISY and your router? If so, please try connecting ISY directly to your router and let me know if the problem is resolved. As far as the backup problem, please 1. Telnet to your ISY ( http://www.universal-devices.com/mwiki/ ... o_Your_ISY ) 2. Login using your credentials 3. Issue RF /CONF/30.PRP (this is a properties file which was not saved correctly) With kind regards, Michel

Hi Jim, Unfortunately, the only way to do it is: a. To remove the device from ISY b. Factory reset the device (physically) With kind regards, Michel

Hello doowadiddy2003, Apologies for a tardy reply. Usually there are two causes for this: 1. a faulty PLM 2. a faulty Cat5 cable Would you be kind enough to swap the cat5 cable that goes from ISY to the PLM and see if that solves the problem? If not, then - and unfortunately so - you will need to request for a replacement PLM. With kind regards, Michel

Hi Bob, Sincere apologies for the inconvenience. If you have a firewall software, then in all likelihood that's why you are experiencing these issues. Please take a look at http://forum.universal-devices.com/viewforum.php?f=3 where you will find resolutions to most firewall issues. Please let me know how this works out. Thanks and with kind regards, Michel

Hi Rob, Apologies for the inconvenience. We have been asked about the watchdog timer many times and we will surely incorporate it in a future release. The main problem is that in our Beta releases, we would like to find the reasons for lockups and thus a watchdog timer simply covers up the root causes. Also, you can surely purchase a separate power supply and plug it in to ISY; this way ISY switches to the power supply if the PLM is removed. Now, back to the issue at hand: What do you mean by not running? Does this mean that you could not even access the system by browser or is that only the timers/schedules do not work? With kind regards, Michel

Hello accessha, Have you tried clearing your Java cache? All your browser windows should be closed for this to work. What OS and browser are you using? With kind regards, Michel