Michel Kohanim

hello groovejumper, If you don't find the cable or if this is too much trouble, please do send an email to support@universal-devices.com and we'll ship you a replacement unit immediately. With kind regards, Michel

Hello royceconnerly, We should have it released by Monday. With kind regards, Michel

Hi groovejumper, Apologies for a tardy reply. It seems that the spike has corrupted the file system. I do hope that you have a backup of your last good configuration. What I suggest: 1. Connect to your ISY using the provided serial cable and Hyperterminal (http://www.universal-devices.com/mwiki/ ... tart_Guide) 2. Login and issue FS 3. If this does not take care of the blinking light, please let us know (support@universal-devices.com) and we'll send you a replacement unit immediately If (3) works, then please do the following: 1. Go to http://www.universal-devices.com/99i 2. Use Help->Manually Upgrade My Lighting and reinstall 2.6.7 3. Restore your last backup Again, apologies for the inconvenience. With kind regards, Michel

Hi Josh, Let me explain these events and then please tell me which device is turning off: --> someone physically pressed button 1 0D.15.18 2008/11/06 15:00:48 : [iNST-SRX ] 02 50 0D.15.18 00.00.01 CB 11 00 LTONRR (00) --> ISY sent an On to scene 1D (29) ... you can use ELK Export file (under configuration) to figure out the name of the scene for 1D 2008/11/06 15:00:49 : [iNST-ACK ] 02 62 00.00.1D CF 11 FF 06 LTONRR (FF) -->ISY told 0D.15.18 to turn on 2008/11/06 15:00:49 : [iNST-SRX ] 02 50 0D.15.18 0D.FC.49 46 11 01 LTONRR (01) -->Someone physically turned off 0D.15.18 2008/11/06 15:26:42 : [iNST-SRX ] 02 50 0D.15.18 00.00.01 C7 13 00 LTOFFRR(00) -->ISY turned of scene 1D (29) 2008/11/06 15:26:43 : [iNST-ACK ] 02 62 00.00.1D CF 13 00 06 LTOFFRR(00) -->ISY turned of scene 2A (42) 2008/11/06 15:26:45 : [iNST-ACK ] 02 62 00.00.2A CF 13 00 06 LTOFFRR(00) Next steps: - Make sure 0D.15.18 is not intermittent. I suggest factory resetting it and then do a restore on it. - Go to programs, and do a search for scene 42 and 29 (you have to find their name). The programs that turn on/off those scenes are probably being triggered by 0D.15.18 With kind regards, Michel

Hello Josh, Thanks so very much and, yes, it does help: I do not see any programs being run. This sounds very much like ELK; do you have an ELK integrated with your system? With kind regards, Michel There are no timerlincs or keypad timer lincs anywhere in the network. The only intelligent controller is the ISY99-Pro. I couldn't tell if the entries above are from ISY programs or not. Also, I believe the program I wrote originally left the lights on for a period, then dimmed them as a warning they were about to go off, then turned them off. Don't know if that will help make more sense of the above or not. Let me know if this helps. Thanks, Josh

Hello upstatemike, I think the Action part depends on YOU and the catcher-program at the PC end. But, apart from that, yes; that's precisely what we have envisioned. Our Serial Expander solution has gone through very many iterations and it's getting more and more refined (with some early prototypes). Hopefully, we'll have something soon. With kind regards, Michel Will this have an option to echo the log out the serial port in real time so that other devices can trigger things off of the status changes tracked by the ISY? Will there be an option to construct custom ascii out strings sent from programs? For example: will I be able to have a program trigger on a dimming level cahnge of a switch and send an ascii string out to a TTS program on a PC that will speak the new dim level? Code: Living Room Lamp Level If Status 'Living Room Lamp' is changed Then Serial Out "speak.exe The Living Room Lamp is now set to %'Living Room Lamp Status' percent" Else - No Actions - (To add one, press 'Action') Where speak.exe is some TTS program on a PC and %Living Room Lamp Status is a variable that holds the current state of device Living Room Lamp.

Hi all, We do not currently have the resources to incorporate protocol specific hardware in ISY. Our solution will be completely network based and we would probably have to poll the device in some short intervals. 17 more!!!! With kind regards, Michel

Hi Gary, thanks! Now we need 19 more! With kind regards, Michel

Hi Josh, Apologies for the inconvenience. Would you be kind enough to repeat the experiment and this time choose Level 2 for your event viewer. We need to know whether or not you are getting trigger events (ISY programs) or not. Also, do you happen to have a TimerLinc or a KeypadLinc Timer? With kind regards, Michel The setup is a switchlinc and lamplinc connected as a scene and controlled also via 2 keypad lincs. With no buttons being pushed an off command is still issued 25 minutes later. No program is visible in the program details or summary table. Any advice on where to go next? Do I need to restore the ISY or the PLM? Thanks, Josh

Hi Tim, We are working on a network interface solution whereby you can receive events (poll) networked devices. We have actually implemented and are testing integration with WeatherBug and Brultech electricity meter. So, as before, the main question is ROI (return on our investment). i.e. if we are going to sell 5 or 10, then it will not be worth it for us to support it. With kind regards, Michel

Hello Mr. Fox, Apologies for the inconvenience. The official release is 1.0.0. Release 2.6.5 is the only completely stable beta release which you can use (http://forum.universal-devices.com/viewforum.php?f=25) but you have to install it manually since this is not an official release (the instructions are in the post). Automatic Upgrade is ONLY available when we have an official release (2.7) which we hope to have out before the end of the year. With kind regards, Michel

Hi Paul, yes, you are right! ISY's interface is pure HTML and not as nice. With kind regards, Michel Michael, that is an easy question. My iPhone is a much better remote control than the remote control products that are sold by SmartHome! Tonight I will check my ISY via my iPhone and see what it looks like. Paul

Hi Paul, The main question is why would you want to keep both. Theoretically, you can keep both but, unfortunately, the new memory map has changed on the new INSTEON PLMs and thus you might have some problems with link management just like the EZIO devices. With kind regards, Michel

Hi keribi, Release 2.6.8 should be out shortly ( although it's been quite a long time). In the meantime, would you be kind enough to check your logs and let me know if you see any errors. And, if so, could you provide me with the error numbers? With kind regards, Michel

Hello eddyk, Please go to Help->About and make sure you have release 2.6.7. Then, please clear your Java cache. Please note that all your browser windows must be closed for Java cache to be cleared: 1. Control Panel->Java 2. Settings Button 3. Delete Files With kind regards, Michel

Hi Gary, Thanks so very much for your vote of confidence! Hardware enhancements are currently isolated to IR out/expander which we are currently testing as well as a serial expander which allows you to communicate with more serial devices. For the meter, you need their network enabled devices. That's about it. With kind regards, Michel

Hi Dave, It would be very difficult to diagnose the problem this way. Would it be possible to login to your system remotely? Also, please note that non-toggle either sends on or off all the time. Furthermore, mutual exclusive buttons do not work if you have them controlled by other switches. With kind regards, Michel

Hi AnthemAVM, The protocol supports temperature readings for different zones but we've yet to see values for any zones except zone 1. With kind regards, Michel

Hi Paul, We are trying to support the same features in 99i and thus you won't need 99i PRO. Here are the features that will be supported shortly (there will be a flat fee for each feature): 1. Integration of programs with Weather Information (temp, humidity, gust, wind direction, rain today, etc.) 2. Integration with Brultech energy meters 3. Integration with Open DR (where available) to sense and respond to load level on the grid 4. Calling a URL from the programs 5. Customizable home pages ... and many more With kind regards, I'm trying to decide if I really need the 99 PRO, or if the 99i/26 would be good enough. Could you by any chance give me an idea of what these major improvements are going to be? I'm really looking forward to getting an ISY, but don't want to pay the big bucks for the PRO if I don't need to. Thanks!

Hi Joe, Long time no see! A simpler solution would be to use click for Program On and Double click for Program Off. This way, you would be using the same switch and you would never have to guess whether or not the program is running. With kind regards, Michel

Hi All, These are excellent requirements which shall (must) be implemented. The only issue we keep fighting with is enhancements (things we can do without for now) vs. bug fixes (such as new INSTEON devices/i2/SHN products/...). I do sincerely appreciate your patience. With kind regards, Michel

Hello jwagner010, You raise a good point and one which we have pondered a lot: should ISY act as a dynamic dns (be cognizant of ISP IP changes) or should it let the router take care of this. We arrived at the conclusion that ISY is simply a client to your router and having a free dynamic DNS account will surely be the best way of handling this. Now, on the ISY side, when ISY gets a different IP address, it actually does try to reconfigure the router. If ISY is not successful, then you will not have remote access. Perhaps we can have ISY keep trying it but, in most cases, UPnP traffic causes some of the routers to start behaving erratically (especially Verizon/Actiontec). With kind regards, Michel

Hi Rob, In most cases, DNS resolution is simply forwarded by the router. In some cases - and especially if you have static IP address assigned to your ISY - your router may refuse relaying DNS requests. Please look for a DNS Relay settings in your router. With kind regards, Michel

Hello jamesx0, The reason is that ISY tries failing requests three times. So, you got -2 the first time and the second time actually we got a garbled message. With kind regards, Michel Is there a reason that the setpoint defaults to 23 when there is an error?

Hello jamesx0, I think the first line is the clue: -2 means device communications error. Therefore, ISY is having difficulties querying the thermostat. If this happens a lot, then I would suspect that your AccessPoint is not close enough to your thermostat. With kind regards, Michel