Michel Kohanim

@IT Solutions, I don't recommend doing a query. It will cause all sorts of other traffic issues. What I suggest is to get a couple of range extender and then update neighbors. Need to get to the root cause. With kind regards, Michel

@Blackbird, Signal/noise. INSTEON: Troubleshooting Communications Errors - Universal Devices, Inc. Wiki (universal-devices.com) With kind regards, Michel

@Ajax, I responded to your ticket. With kind regards, Michel

@asbril, I totally agree with you. We should have a search function + date. Also, when PG3 is out (very soon hopefully), we'll have newsletters with new node servers. With kind regards, Michel

@IT Solutions, Line of sight, with no obstruction, it should be 100ft. That's how we got certified. With kind regards, Michel

@jmpnjimbob, are you installing UD Mobile from the Play Store, if so, it does not yet support Geo Fence. With kind regards, Michel

@IT Solutions, Some suggestions, please put ISY Vertically. Put range extenders in strategic locations AND right mouse click | Z-Wave | Update Neighbors. With kind regards, Michel

@ISY Newbie, Do you get events from any other devices? If so, and if you have linked them properly (you don't see any 1011 icons), it's probably signal (RF) related. With kind regards, Miichel

@ISYhbsh01, Thank you and I agree. But, there are just so many ISYs out there, some have been running for over a decade, that it would be impossible for us to contact all the customers. And, if we just do that, the cost of having to explain to those whose notifications stopped is not tenable. With kind regards, Michel

@Bizywk, I suspect your programs are inside a folder with a condition that is not true. With kind regards, Michel

@btreinders, Weren't you working with @Chris Jahn on this? With kind regards, Michel

@wdhille, I already responded to your ticket. For your reference: If you open the Event Viewer and change the Level to 3, then ISY logs the source address/port and the local ISY Port. This is specifically there so that you can see whether or not anyone is hacking you. In your case, no one is. It’s your phone/mobile app talking to ISY. With kind regards, Michel

@seattlestexan, "Not Implemented" is a sign that your UI is not correct. Also, forum is not tech support. If you do need tech support, please either submit a ticket with relevant information or send an email to support@universal-devices.com. Please do NOT post a reference to the forum. We do not have the resources to read 5 pages of back and forth. Thank you. With kind regards, Michel

@crotius, Please use https://isy.universal-devices.com/994i/5.3.1/admin.jnlp ... this will ask you to upgrade. With kind regards, Michel

Hi @dalter2, Thank you for the vote of confidence. I didn't say we would not support the PLM. I said, we won't have the bandwidth to support their newer devices in a timely manner. If they have APIs available, then it'll be a little easier. With kind regards, Michel

From UD perspective, we have not been given any information on their new products (including the PLM). So, at the moment, our working assumption is that none of their new products will work with ISY/Polisy. And, given all that's on our plate with our existing contracts, I am not so sure we will have the bandwidth to support new INSTEON products in a timely manner. But, then again, perhaps that's SmartHome's goal to begin with. And, it's entirely up to them to decide ... With kind regards, Michel

@GaryK4, Thank you. Usually 403 errors are due to missing files. So, if you have replaced the SD Card, and you mentioned that you uploaded insteon_5.3.0.zip, then everything should work. With kind regards, Michel

Hi @GaryK4, Did you upgrade ISY firmware from ISY Portal? With kind regards, Michel

@larryllix, Partly but all the testing is done via Admin Console so that we can make sure all features are working. @cosyn, yes and very impressive! Only if we could build vaccines like computers ... With kind regards, Michel

@drich, Do you have a ticket#? I cannot find it. With kind regards, Michel

@jacobs-gc, If you click on the name of the node server, it takes you to github wherein you can post your comments/questions. With kind regards, Michel

All, Most of ISY framework - and specifically programs and node servers - is already ported and running on Polisy. Albeit, with a lot of bug. With kind regards, Michel

@CDB, Did you upgrade to 5.3.0 using ISY Portal or did you go through the actual migration? If the former, then please reinstall 5.3.1 using the instructions here: With kind regards, Michel

@starmanj, That's really odd. Is it really possible that they changed their model number? Anyway, we added it to the list. Please restart your node server. With kind regards, Michel

@drich, Please send your full error log to support@universal-devices.com. With kind regards, Michel