Michel Kohanim

@bdw72, Please submit a ticket with your error log. With kind regards, Michel

@BigRic, did you try Network Wide Inclusion ? With kind regards, Michel

@BigRic, When you do Exclude, do you see a the Exclude dialog on the Admin Console? If so, have you tried Network Wide Inclusion? https://wiki.universal-devices.com/index.php?title=ISY_Users:V5:ZWave:User_Guide#Options With kind regards, Michel

@BigRic, you do need exclude and then include. With kind regards, Michel

@BigRic, There's nothing in your dongle (Network Empty = True). They were not imported or restored. With kind regards, Michel

@BigRic, Can you please send a screenshot of: Z-Wave | Advanced | Z-Wave Information With kind regards, Michel

@BONeil, Can you please post a screenshot of Z-Wave | Version? With kind regards, Michel

Hello all, Just wanted to let you know that @Javi has decided to join our team. He's the creator of Go2ISY Android App (amongst other things) and in charge of our mobile app development. Welcome to the team @Javi! With kind regards, Michel

@whywork, I am so very sorry to hear. The issue is that, older door locks, required custom code for alerts. Each one, a different custom code. During the Z-Wave certification process, we decided to exclude custom code (and some features) to reduce our debugging time for certification. Our upcoming release 5.3, will be officially Z-Wave Plus certified after which we'll put back the custom code. Again, I am so sorry. With kind regards, Michel

@Scyto, I am so very sorry you have been having so much trouble. Please note that we have a dedicated tech support team ready to help. Please submit a ticket. With kind regards, Michel

Thank you everyone for trying to help out. I have already refunded @DWagner01. All he had to do was to follow the instructions here under ISY Portal Account Setup. i.e. click on the Approve button in the Admin Console ... With kind regards, Michel

@lilyoyo1, THANK YOU! With kind regards, Michel

@Xathros, I suspect it's the cache in the browser. Can you please do any of the following and let me know: 1. Hit the refresh button on the browser 2. Clear the cache in the browser 3. If you have another browser, please try it With kind regards, Michel

@MrBill, Precisely and thank you. And, if the same utility companies paid us to develop an app, we would do it in a heartbeat. Again, an extremely large percentage of our revenue comes from those contracts and not SmartHome. Additionally, Z-Wave+ certification wrecked havoc in all our normal processes including bug fixes. Things should go smoother in a couple of weeks (we already got Z-Wave+ certified). And, finally, soon there will be announcement of the latest addition to our team who will be 100% focused on app/UI development. With kind regards, Michel

Hi @asbril, yes! Thank you very very much. It was quite a painful and very expensive process. With kind regards, Michel

@madcodger, no LED equals to 500 series. @KSchex, 5.2.0 will be the official release. The only thing holding us back was Z-Wave Plus certification. And we got certified this week. Just have to put the finishing touches. With kind regards, Michel

@palayman, No, you should see a green light and not a red light. With kind regards, Michel

@palayman, Do you see a green icon next to your ISY in the portal? With kind regards, Michel

@dbwarner5, I totally understand your sentiments and that was what we actually tried: we spent $$$ just to be shutdown by SmartHome (I am using one of the first ones we built at home). The long and painful history of having to deal with SmartHome/Labs has me completely jaded. So, I very much doubt this will ever happen. With kind regards, Michel

@GQuack, https://wiki.universal-devices.com/index.php?title=INSTEON_No_Status_Feedback_From_Devices With kind regards, Michel

@Mil, Did you factory reset the Z-Wave dongle? If so, the only way to get your Z-Wave nodes back is if and only if you have a Z-Wave backup. With kind regards, Michel

@mbrossart, The reason is (and I am going to be harsh here): you decided to upgrade your ISY to a version that's dedicated to our SCE pilot customers and it says so explicitly. Please follow reinstall 5.2.0 following all the relevant INSTRUCTIONS: With kind regards, Michel

@memphis2k, Don't really know what else to suggest apart from trying to make your private key/cert into .pfx format (PKCS12) and try it that way. With kind regards, Michel

@maxnorth, Not really sure what "this" is referring to. With kind regards, Michel

@kclenden, THANK YOU THANK YOU! With kind regards, Michel