Michel Kohanim

Hi Guys, sincere apologies for keeping you in suspense. The party behind all this is the poster here (the link that Eric provided). Complete and utter garbage from an unhappy customer. Regardless, his machinations failed precisely because we have absolutely nothing to hide. With kind regards, Michel

Hello all, Just wanted to let you know that we resolved the issue with Z-Wave Alliance so everything is back in stock. The story behind this incident is so disgusting that ... it's best left unsaid. With kind regards, Michel

Simon, please make sure you use the ISY Launcher: https://wiki.universal-devices.com/index.php?title=Main_Page#Installing_the_Admin_Console_Icon_on_Your_Desktop With kind regards, Michel

This forum is replete with our messages that we are waiting for Z-Wave+ certification (especially with regard to having an official 5x release). Z-Wave alliance is/ has been aware of this, and we have a certification form open with them. We will clear things up with Z-Wave Alliance shortly. With kind regards, Michel

Hello everyone, Creating an account on ISY Portal is 100% free and in perpetuity. It has nothing to do with subscriptions. Subscriptions are based on each ISY that you link in your ISY Portal. With kind regards, Michel

Hi @asbril, They come from our nightly builds. If there are things that need update, they will show up there. You don't have to update everyday though. If it's something critical, we will let you know. With kind regards, Michel

@ryan.mercer, Not sure I understand. Your ticket is waiting for your reply. With kind regards, Michel

@asbril, Do you still have to use Routines even though you can use Raise Lower category? With kind regards, Michel

@asbril, Benoit looked at your logs and his conclusion is: if both Alexa and Google Home apps work and if ISY Portal works, then - and most probably - you are using different accounts. With kind regards, Michel

Hi Paul, Thank you very much. This is very very odd. Did you go through the migration? And, if so, were all your programs fixed? With kind regards, Michel

@paulbates, That's really odd. So, they just vanished? Have you tried taking a backup? Does it succeed? With kind regards, Michel

@rahnee, Thank you and apologies. We had a bug wherein some got perpetual licenses! So, that was fixed. I also responded to your ticket. With kind regards, Michel

@rahnee, Please send your UUID to support@universal-devices.com . With kind regards, Michel

Hello all, I am very pleased to announce that we have implemented Single Signon across all of our sites: ISY Portal, Forum, and WWW. So, you can now easily roam and navigate between them simply by logging into your ISY Portal account. Currently, you can use either method to login. This said, with the next two months, all registration and authorization will be done through ISY Portal. So, if you have time, please consider using ISY Portal to login. This way, your accounts will be linked and you wont' have to worry about a thing when we remove the standard methods for logging. With kind regards, Michel

@TheA2Z, I suspect you need to upgrade to PRO (reached max number of nodes). With kind regards, Michel

@SteveKlos, Should be under warranty. Please send your invoice to sales@universal-devices.com and request for an RMA. With kind regards, Michel

@f11, No, the structure is the same. Please go to SolarEdge folder. And, please do make sure you do the following before you do anything else in that directory sudo -u polyglot -s With kind regards, Michel

@f11, Apologies, SSH to Polisy, cd to /var/polyglot/nodeservers/udi-solaredge-poly The rest should be the same. With kind regards, Michel

@f11, Apologies. We moved repositories and thus the issue for old installations. What you need to do: cd ~/.polyglot/nodeservers/udi-solaredge-poly git remote remove origin git remote add origin https://github.com/UniversalDevicesInc/udi-solaredge-poly.git git branch --set-upstream-to=origin/master master git pull With kind regards, Michel

Hello everyone, The reason is that outlook/msn/hotmail had banned us. The reason: the pattern seems to indicate a spammer. It took us one week to explain to them that, of course, the pattern is different. They are coming from 10s of thousands of different ISYs, with different triggers. It was a nightmare. Alas, it seems that they had forgotten to include this scenario in their spam protection algorithms. This happens every few months. So, if you are still using the default, I strongly suggest making a dummy gmail account and use that instead. With kind regards, Michel

@danncas, What is isy Optimize? With kind regards, Michel

@SteveKlos, I am so sorry. How old is the unit? Yes, we have a $99.00 flat + shipping service for repair/replace (if we can repair, we'll replace it with a refurbished unit). With kind regards, Michel

@SteveKlos, I am sorry to hear. In that case, I think your unit is defective. Most probably the flash has gone bad. With kind regards, Michel

Hello all, Just want to make sure you did receive our newsletter on March 18: https://www.universal-devices.com/poly-news-iaqualink-ring/ . Did you? If not, please subscribe to Product News and Announcements under your account. With kind regards, Michel

@SteveKlos, Please try a different power supply. Anything that outputs 5-30 volts center positive. With kind regards, Michel