Michel Kohanim

@Kajtek, I have submitted an issue. With kind regards, Michel

@smokegrub, https://wiki.universal-devices.com/index.php?title=Main_Page#Installing_the_Admin_Console_Icon_on_Your_Desktop With kind regards, Michel

@PurdueGuy, Can you please send your account email address to support@universal-devices.com? I suspect that, at some point, you probably unsubscribed directly in MailChimp. With kind regards, Michel

@NSukandhi Please checkout: https://www.universal-devices.com/whichone/ With kind regards, Michel

Hello all, Sincere apologies to those who didn't receive the email. Please note that have pretty granular notifications that you can subscribe to/unsubscribe from in your account. If you have not done so, please do login to your account, make sure your email address is correct + make sure notification settings are those that you are interested int. With kind regards, Michel

Hello all, NOTE: If you are already on any 5.0.x firmware, please disregard this message. Release 4.8.0 is a very minor maintenance release the most important purpose of which is to Disable the Climate Module in 4.x firmware. As you may already know, Aeries services will be shutoff on 06/30/2020 and, if not disabled in ISY994, will result in unnecessary processing and degradation of performance. Please consider trying 5.0.16 RC1 which is our next gen firmware and packed with features and enhancements including support for a variety of Weather Services through ISY Portal, assigning device states to variables and back, Polyglot which integrates with so very many other things, and Z-Wave multi channel support. Instructions: 1. Please backup your ISY (File | Backup ISY). If you are backing up a 3.1.6 system, please note that the backups are corrupted. If you have a backup from prior releases, you should be OK 2. Please use the ISY Launcher to login to the Admin Console and choose Help | Automatically Upgrade [the name of your system] Or, if yo wish to actually download the firmware and install it manually: -- 2m1. Please download the firmware for your platform - please do not unzip ISY 994i Series including Z-Wave Support - Note: With this firmware, ISY will go into Safe Mode if the PLM fails ISY 994i ZW, Z, or ZS Series (Z-Wave/Zigbee and/or if you do NOT have a PLM - Note: With this firmware, ISY does not go into Safe Mode if the PLM Fails. As such, with this firmware, Z-Wave/ZigBee will continue to work even if the PLM fails or is disconnected -- 2m2. Login to the Admin Console and choose Help | Manually Upgrade [the name of your system] -- 2m3. Choose the file saved in step 2 3. Log back in using the ISY Launcher. ISY Launcher will automatically choose the correct UI 4. Please backup your system again Thanks and with kind regards, Michel

@MrBill, I don't think so. With kind regards, Michel

@n8ur9irl, Please submit a ticket. With kind regards, Michel

Hi Bob, What setting did you actually turn off? I want to make sure that you didn't open yourself up to hackers. With kind regards, Michel

@thruster999, Thank you. So, it's always the MS IIs ... the bane of our existence. With kind regards, Michel

@baabm, Most of these issues are related to the server not closing the sockets. Things to consider: 1. Do you have any MAC address filtering on parental control on your router?, if so, make sure ISY is excluded 2. Do you have any firewalls on your router? If so, make sure ISY is in the white list 3. Do you have any port forwarding rules on your router to ISY? If so, remove them With kind regards, Michel

@kipner42, I do not think you are doing factory reset properly. Hopefully you do have a good backup. Please press and hold the reset button for 30 seconds. With kind regards, Michel

@thruster999, Thank you for the feedback. What's the difference between these motion sensors? i.e. do you use Adjust Scene (programs) on all of them? How about the scenes they belong to? With kind regards, Michel

@telljcl, You need to use Event Viewer on Level 3 to see the traffic. Most of this issues, however, are because of a program in infinite loop (Running Then). With kind regards, Michel

@Teken, Energy Expert is agnostic to where energy usage information comes from (Smart Meter, Z-Wave devices with energy usage, heuristics, etc.). Above and beyond that, not sure what type of collaborations you are referring to. With kind regards, Michel

@GMD99, These are three different infrastructures spanning over 20 machines. So, what single signon does is to allow you to use the same username/pwd for all of them. But, again, they are different sites. With kind regards, Michel

Hello all, Submitted a bug #754. With kind regards, Michel

@hthomson48, This is usually related to either firewall configuration or the SD is going bad. Please try rebooting ISY and retry. If that does not work, then try configuring your firewall. With kind regards, Michel

@GMD99, When you login to the website, choose the Login with ISY Portal button. You can do the same for logging in to the forum. This way, all you have to know is your ISY Portal login. With kind regards, Michel

Hi @apnar, Is this also the case if you query? With kind regards, Michel

Hello everyone, 1. Clicking on the link from the email will ASK YOU TO LOGIN to ISY Portal. It's not a direct payment method 2. License information is available from the Tools menu Perhaps we should put the expiration date on the front page of the portal but most don't even login to the ISY Portal after it's setup. So, we will need to send the email reminder regardless. Perhaps Tools is not the right place. Perhaps we should have an Account menu. With kind regards, Michel

@MrBill, It's up to you what you want to believe! INSTEON uses a sequence of records at each location. So, even if there are 2 billion updates for the same location, ISY will only keep the last since all others are immaterial. With kind regards, Michel

@madcodger, Can you please submit a ticket and include the email address with which you login to ISY Portal? We do send at least 2 notices before the end of subscription with all the links and relevant information. With kind regards, Michel

Hello everyone, In order to improve reliability, we will be performing maintenance on Polyglot Infrastructure on Tuesday June 9, 2020 from 10:00PM to 12:00AM PDT on June 10, 2020 (2 hours). As such, and since all node servers will be migrated/restarted, you may experience temporary lapse of communications with your node servers. I am so very sorry for the inconvenience. With kind regards, Michel

Hello all, We send renewal notification emails with instructions. We decided against automatically charging everyone on their anniversaries. With kind regards, Michel