Michel Kohanim

@Teken, Energy Expert is agnostic to where energy usage information comes from (Smart Meter, Z-Wave devices with energy usage, heuristics, etc.). Above and beyond that, not sure what type of collaborations you are referring to. With kind regards, Michel

@GMD99, These are three different infrastructures spanning over 20 machines. So, what single signon does is to allow you to use the same username/pwd for all of them. But, again, they are different sites. With kind regards, Michel

Hello all, Submitted a bug #754. With kind regards, Michel

@hthomson48, This is usually related to either firewall configuration or the SD is going bad. Please try rebooting ISY and retry. If that does not work, then try configuring your firewall. With kind regards, Michel

@GMD99, When you login to the website, choose the Login with ISY Portal button. You can do the same for logging in to the forum. This way, all you have to know is your ISY Portal login. With kind regards, Michel

Hi @apnar, Is this also the case if you query? With kind regards, Michel

Hello everyone, 1. Clicking on the link from the email will ASK YOU TO LOGIN to ISY Portal. It's not a direct payment method 2. License information is available from the Tools menu Perhaps we should put the expiration date on the front page of the portal but most don't even login to the ISY Portal after it's setup. So, we will need to send the email reminder regardless. Perhaps Tools is not the right place. Perhaps we should have an Account menu. With kind regards, Michel

@MrBill, It's up to you what you want to believe! INSTEON uses a sequence of records at each location. So, even if there are 2 billion updates for the same location, ISY will only keep the last since all others are immaterial. With kind regards, Michel

@madcodger, Can you please submit a ticket and include the email address with which you login to ISY Portal? We do send at least 2 notices before the end of subscription with all the links and relevant information. With kind regards, Michel

Hello everyone, In order to improve reliability, we will be performing maintenance on Polyglot Infrastructure on Tuesday June 9, 2020 from 10:00PM to 12:00AM PDT on June 10, 2020 (2 hours). As such, and since all node servers will be migrated/restarted, you may experience temporary lapse of communications with your node servers. I am so very sorry for the inconvenience. With kind regards, Michel

Hello all, We send renewal notification emails with instructions. We decided against automatically charging everyone on their anniversaries. With kind regards, Michel

@simplextech, Just updated the link. I am glad you are disappointed! He's not worth the time ... With kind regards, Michel

Hi Guys, sincere apologies for keeping you in suspense. The party behind all this is the poster here (the link that Eric provided). Complete and utter garbage from an unhappy customer. Regardless, his machinations failed precisely because we have absolutely nothing to hide. With kind regards, Michel

Hello all, Just wanted to let you know that we resolved the issue with Z-Wave Alliance so everything is back in stock. The story behind this incident is so disgusting that ... it's best left unsaid. With kind regards, Michel

Simon, please make sure you use the ISY Launcher: https://wiki.universal-devices.com/index.php?title=Main_Page#Installing_the_Admin_Console_Icon_on_Your_Desktop With kind regards, Michel

This forum is replete with our messages that we are waiting for Z-Wave+ certification (especially with regard to having an official 5x release). Z-Wave alliance is/ has been aware of this, and we have a certification form open with them. We will clear things up with Z-Wave Alliance shortly. With kind regards, Michel

Hello everyone, Creating an account on ISY Portal is 100% free and in perpetuity. It has nothing to do with subscriptions. Subscriptions are based on each ISY that you link in your ISY Portal. With kind regards, Michel

Hi @asbril, They come from our nightly builds. If there are things that need update, they will show up there. You don't have to update everyday though. If it's something critical, we will let you know. With kind regards, Michel

@ryan.mercer, Not sure I understand. Your ticket is waiting for your reply. With kind regards, Michel

@asbril, Do you still have to use Routines even though you can use Raise Lower category? With kind regards, Michel

@asbril, Benoit looked at your logs and his conclusion is: if both Alexa and Google Home apps work and if ISY Portal works, then - and most probably - you are using different accounts. With kind regards, Michel

Hi Paul, Thank you very much. This is very very odd. Did you go through the migration? And, if so, were all your programs fixed? With kind regards, Michel

@paulbates, That's really odd. So, they just vanished? Have you tried taking a backup? Does it succeed? With kind regards, Michel

@rahnee, Thank you and apologies. We had a bug wherein some got perpetual licenses! So, that was fixed. I also responded to your ticket. With kind regards, Michel

@rahnee, Please send your UUID to support@universal-devices.com . With kind regards, Michel