Michel Kohanim

@v101, Please either revert to DHCP (with reservations) or use 8.8.4.4 for DNS. With kind regards, Michel

Hi Seno, thank you. The only way to track things and tie them to bugs/resolutions is tickets. Thank you for reporting. With kind regards, Michel

@tibbar, Unfortunately not .. really cannot keep track of bugs through the forum. If you wish, please submit a ticket. With kind regards, Michel

@Samedarkclouds, The post you are referring to is from 3 days ago BUT you never read it and started another thread complaining about the same thing. With kind regards, Michel

@asbril, Thank you for reporting. A ticket would be much better to track. With kind regards, Michel

@JKilbourn, I am so very sorry to hear. I know you have a ticket and Chris is working on resolving it. Regardless, if you want to go back, what you need to do is this: 1. Factory reset your ISY (make sure you have a good backup of both 5.x and 4.x) 2. Put the 300 series back 3. Downgrade to 4.8 4. Restore a 4.8 backup 5. Do Z-Wave | Tools | Synchronize | All With kind regards, Michel

@poormonkey, I agree with @lilyoyo1 ... you don't have to upgrade to 5.x. This said, I strongly suggest upgrading to 4.8 (our 4x official release). Make sure you take a backup and then click on Help | Automatically upgrade ... as long as you are already using the Launcher, this should be pretty much it. With kind regards, Michel

@lilyoyo1 and @asbril, thank you. @Samedarkclouds, you can do whatever you want with Polisy. You can install node servers that are not in the store. You can develop node servers on Polisy. You can also add your own node servers to the store for others to use. So, it's a little disheartening to see rush to judgement. And, if you want to be part of ISY Developer team, you can sign up here. With kind regards, Michel

@epete Can you please give me the output for: sudo service mongod status With kind regards, Michel

@chris.com, Since we have two official versions (4.8 branch and 5.3 branch), going forward, we'll have 4.8 be updated to 4.x and 5.3 upgraded to 5.x. The reason is that migration from 4.8 to 5.x may require manual intervention. With kind regards, Michel

@asbril, yes. With kind regards, Michel

Sorry @Jimbo and @Javi, is it working or not working? With kind regards, Michel

@RTG, You are awesome!!! With kind regards, Michel

@bdw72, Please submit a ticket with your error log. With kind regards, Michel

@BigRic, did you try Network Wide Inclusion ? With kind regards, Michel

@BigRic, When you do Exclude, do you see a the Exclude dialog on the Admin Console? If so, have you tried Network Wide Inclusion? https://wiki.universal-devices.com/index.php?title=ISY_Users:V5:ZWave:User_Guide#Options With kind regards, Michel

@BigRic, you do need exclude and then include. With kind regards, Michel

@BigRic, There's nothing in your dongle (Network Empty = True). They were not imported or restored. With kind regards, Michel

@BigRic, Can you please send a screenshot of: Z-Wave | Advanced | Z-Wave Information With kind regards, Michel

@BONeil, Can you please post a screenshot of Z-Wave | Version? With kind regards, Michel

Hello all, Just wanted to let you know that @Javi has decided to join our team. He's the creator of Go2ISY Android App (amongst other things) and in charge of our mobile app development. Welcome to the team @Javi! With kind regards, Michel

@whywork, I am so very sorry to hear. The issue is that, older door locks, required custom code for alerts. Each one, a different custom code. During the Z-Wave certification process, we decided to exclude custom code (and some features) to reduce our debugging time for certification. Our upcoming release 5.3, will be officially Z-Wave Plus certified after which we'll put back the custom code. Again, I am so sorry. With kind regards, Michel

@Scyto, I am so very sorry you have been having so much trouble. Please note that we have a dedicated tech support team ready to help. Please submit a ticket. With kind regards, Michel

Thank you everyone for trying to help out. I have already refunded @DWagner01. All he had to do was to follow the instructions here under ISY Portal Account Setup. i.e. click on the Approve button in the Admin Console ... With kind regards, Michel

@lilyoyo1, THANK YOU! With kind regards, Michel