Everything posted by Michel Kohanim
-
Support Thread: 5.0.16C (ISY994)
@DreamerI90, I suspect something (MobiLinc or something else) is subscribing to ISY but not unsubscribing. What else do you have that connects to ISY? With kind regards, Michel
-
Error Log Won't Load
@jgcharlotte, How about Tools | Log? With kind regards, Michel
-
Support envisalink-4 on polyglot cloud
@bilbaomtl, Not that I know of. Does it have cloud APIs? With kind regards, Michel
-
"Hmmm, <device> is not responding." every other command
@sdcrane, Those are instructions for "migration" to v3. It assumes that V2 is already installed and in the app. With kind regards, Michel
-
"Hmmm, <device> is not responding." every other command
@ulrick65, Apologies for the inconvenience. We added Spanish and Portuguese support for our Skill and it kept failing. It should be back online very shortly. With kind regards, Michel
-
"Hmmm, <device> is not responding." every other command
Hello all, There seems to be a bug with the latest forced upgrade of our infrastructure by Amazon. We have identified some the issues and added workarounds. Please do keep us posted with your expectations. With kind regards, Michel
-
Support Thread: 5.0.16C (ISY994)
@thrang, Can you copy/paste the contents? With kind regards, Michel
-
Solved-Two Portals, one suddenly says Access Denied
Hi @johnjces, Please send both of your UUIDs to support@universal-devices.com with a link to this post. With kind regard, Michel
-
Zwave losing devices, adding phantom devices
@witold, Yes, security risk and we cannot do anything with the backup. It's best to just take a screenshot and paste the screenshot of your programs. In the meantime, please disable both. With kind regards, Michel
-
Zwave losing devices, adding phantom devices
@witold, Do you have any programs that might be in a loop of any sort? With kind regards, Michel
-
Recently lost the ability to expose Node-Server based nodes
@bmercier, thank you! You are our super hero. With kind regards, Michel
-
Support Thread: 5.0.16C (ISY994)
@mjcumming, are you sure you are using the right UI? https://wiki.universal-devices.com/index.php?title=Main_Page#Installing_the_Admin_Console_Icon_on_Your_Desktop With kind regards, Michel
-
Replaced PLM, now some programs aren't working?
@oh2bnMaine, Are you certain you followed the instructions after replacing the PLM? It seems that you are not getting status feedback from your devices: https://wiki.universal-devices.com/index.php?title=INSTEON_No_Status_Feedback_From_Devices With kind regards, Michel
-
Polisy ship date?
Hello everyone, I have also created a forum. Please post your geek experiences here: With kind regards, Michel
-
Polisy ship date?
@MWareman, Thanks so very much for the update and feedback: 1. Polyglot username is not the same as the OS username. We are hoping that no one has to get to the OS/SSH (except for the geeks) 2. Letsencrypt definitely in our plan 3. Setting hostname is part of the UI (for which we held up the release) 4. Not being to upgrade poly should be resolved soon. We ran into some permission elevation issues (polyglot use does not have permission for many things and we don't want to use root). And update should be available this week and you can update Polyglot using the command: sudo pkg update polyglot 5. Reboot will be done from the UI and will not require sudo. But, from the shell, you need sudo simply because, otherwise, we will lose audit trails 6. Getting SolarEdge is unexplainable. Please do be kind enough to send your UUID to support@universal-devices.com With kind regards, Michel
-
Support Thread: 5.0.16C (ISY994)
@lilyoyo1 and @TrojanHorse, Please do not waste the bandwidth of our forum with personal attacks. You can DM each other and continue there. With kind regards, Michel
-
Recently lost the ability to expose Node-Server based nodes
@gviliunas, Thanks so very much! We will definitely look into it. With kind regards, Michel
-
Recently lost the ability to expose Node-Server based nodes
Hi @gviliunas, Which node server is this? With kind regards, Michel
-
Polisy ship date?
@larryllix, I sure hope so and, in combination with node servers, that's the plan: to allow integration of novel UI components. But, that's a little farther down the line. @Bumbershoot, You are 99% right! The OS is lean (we have removed a lot of things that we do not need or didn't make sense for our application). And, we developed our own package manager so that we can use regular FreeBSD commands to update/upgrade packages + an update server so that we can upgrade the whole OS (thank you @xKing). All this said, we debated using Jails (like Apple) vs. giving customers elevated permissions. We opted for the latter since, even Apple is having a hard time managing or preventing jail breaks. And, with our limited resources (compared to Apple/Google), we felt that we would be spending more time managing the jails rather than focusing on the application. Of course, as things progress and the nature of support calls, we may opt to completely block this feature or have configurations that do not allow elevated permissions. With kind regards, Michel
-
Confused :-O Polyglot Cloud appear to run, but no nodes?
@gordonp, I am so very sorry to hear. The first thing I recommend is to send your error log to support@universal-devices.com along with your UUID. Also, please note that if you have both port forwarding and ISY Portal, in most cases, the router will have problems especially if you have also forwarded both TCP and UDP to ISY. With kind regards, Michel
-
Polisy ship date?
@apostolakisl, Yes, and provided that your router supports DNS records (based on hostname), you can simply go to https://polisy:3000. This said, however, we may change the default port to 443. With kind regards, Michel
-
Polisy ship date?
Hi All, Pretty much everything is ready except for the Admin interface to configure IP/WiFi settings (and it won't be in Java!). So, if you are a geek and don't mind ssh, ifconfig, and unix, please send an email to sales@universal-devices.com with the subject "Include Me In Polisy Geek Batch" and we'll ship it to you by the end of next week. With kind regards, Michel
-
How to get Mobilinc out of ISY to free up the portal
@BoomerangThree, 1. No, Polisy does not require ISY Portal 2. In some respects but not entirely. MobiLinc has excellent notifications which ISY Portal does not have. On the other hand, you need ISY Portal for PGC which MobiLinc does not have. I let Wes describe more of the MobiLinc features 3. Not really. You can easily switch between the two online and at any time: https://wiki.universal-devices.com/index.php?title=Main_Page#Instructions_for_Purchase.2FActivation.2FDeactivation With kind regards, Michel
-
Confused :-O Polyglot Cloud appear to run, but no nodes?
@Bumbershoot, We are looking into it. With kind regards, Michel
-
Motion Sensor Odd Behavior
@jgcharlotte, That's absolutely abnormal. You might want to remove from ISY, factory reset, relink and retry. With kind regards, Michel