Michel Kohanim

Hi grossmd, What's your ISY firmware version? With kind regards, Michel

Hi jkmcfadden, Yes, I already have but they might be a little slow to respond. With kind regards, Michel

Hi Techman, I do not quite remember either. But, whatever it is, it's NOT supposed to be there in your case and cannot be ignored. With kind regards, Michel

Hi johnjces, it really should not matter because both UIs have valid certificates. Hi Mwester, you can still do that. The only thing you have to do is to download the .jnlp directly from each ISY and not from the website. With kind regards, Michel

Hi johnjces, Is it possible that you have an outdated Admin Console? Would you please try: http://wiki.universal-devices.com/index.php?title=Main_Page#Admin_Console_Icon_on_Your_Desktop With kind regards, Michel

Hi John, If it also fails locally, then there's definitely some networking issue somewhere. You might want to try https locally (VPN). It could be a firewall issue. With kind regards, Michel

Hi Kentinada, You can either use the default web interface that comes with ISY Portal (under Tools | Web Access), or you can configure your MobiLinc to go through ISY Portal http://wiki.universal-devices.com/index.php?title=ISY_Portal_MobiLinc_Configuration, or you can revert to MobiLinc Connect. With kind regards, Michel

Hi marksidell, http://wiki.universal-devices.com/index.php?title=Main_Page#Userid.2FPassword_dialog_keeps_popping_up With kind regards, Michel

Hi pastro50, No, what I am saying is that Amazon decided to enable only a few devices locally. This has nothing to do with ISY. The bridge is EMULATING a Hue. Amazon THINKS this is a HUE. If that's sufficient for you, then there's no need for ISY Portal. With kind regards, ​Michel

Hi pastro50, There are only a limited set of devices that work directly with Echo (Phillips Hue). Others must go through the portal. If yo have the bridge that emulates Phillips Hue, you don't need the portal. When you purchase ISY Portal, the Network Module is tied to it. If you do not renew the ISY Portal subscription, you will lose the network module. If you don't want ISY Portal but you want the Network module, you can send an email to sales@universal-devices.com and ask them to switch it for you. This way, you will lose ISY Portal but you will have the Network module in perpetuity. With kind regards, Michel

Hi khag, The reason is that "remove all links" will also remove the device from the PLM, from other devices, and should also be removed from ISY otherwise you'll end up having all sorts of unexplainable events. With kind regards, Michel

Hi smokegrub, I am so very sorry to hear. Do you remember whether or not you had any green/gray 1011 icons next to any of your devices? Also, did you try the links I provided above vis-à-vis Admin Console hanging? With kind regards, Michel

Hi stusviews, That is related to a timeout during TLS negotiation. If your ISY is busy, the likelihood of getting this error gets higher: ISY can handle 3 simultaneous connections and 32 sockets. In 99.9% of the cases, the reason for this is that a) ISY is busy doing something which is notified to the Admin Console the Admin Console tries to call ISY to figure out what happening so that it can have relatively accurate progress bar. With kind regards, Michel

Hi guys, Not yet in production. With kind regards, Michel

Hi smokegrub, My pleasure. Please do not hesitate to contact support (links below) in case you cannot fix it. With kind regards, Michel

Hi smokegrub, Depending on your OS: http://wiki.universal-devices.com/index.php?title=Main_Page#Admin_Console_Hangs http://wiki.universal-devices.com/index.php?title=Main_Page#Admin_Console_Minimized.2FInvisible_and_Cannot_be_Restored http://wiki.universal-devices.com/index.php?title=Main_Page#Admin_Console_Closes_Automatically With kind regards, Michel

Hi lhmathys, Please submit a ticket and we'll do a remote session. With kind regards, MIchel

Hi lhmathys, If you are being prompted that ISY needs to be rebooted, then most probably the certificate is something ISY does not like. Do you know the key length and signature algorithm? With kind regards, Michel

Hi lhmathys, Are you certain that you are doing this for HTTPS Server and not HTTPS Client? With kind regards, Michel

Hi RichT99, Browser cache does cause this issue. So: 1. Please make sure you follow the instructions here: http://wiki.universal-devices.com/index.php?title=ISY_Portal_Amazon_Echo_Integration#Instructions_for_using_Multiple_Echos_Smart_Home 2. For each account, close the browser and reopen (or use another browser) With kind regards, Michel

Dr. Pepper, This requires a comprehensive solution. It's on our requiremnets list but I cannot give you an ETA. With kind regards, Michel

Hi RichTJ99, Please go to Admin Console | Configuration | Portals tab and click on the Approve button. With kind regards, Michel

Hi Bernardo, Do you have MobiLinc Connect? With kind regards, Michel

Hi Athlon2k2, Thanks. This is what I suggest: 1. Move your PLM to a different outlet and one which is not shared with other transformers/power supplies 2. If you have any INSTEON thermostats, reboot them 3. Restore a good backup from before any of this (you might lose a few things). You have to make sure that it's from before replacing the PLM 4. File | Restore Devices With kind regards, Michel

Hi lhmathys , Please open Java Console, check all the debugging checkboxes (Advanced tab), redo the experiment and then paste the contents of Java console back here. With kind regards, Michel