Techman

@pooderbill All your programs, device info and ISY firmware are stored on the removable SD card in your ISY. After you've cleared your java cache, download the IoX launcher from here, which will place a new launcher icon on your desktop: https://isy.universal-devices.com/start.jnlp Once you get everything working be sure to make an ISY backup. Also verify that you have the PLM plugged into port A in your ISY.

To add what @Guy Lavoie suggested, when factory resetting the switch you need to keep the button pressed until the beeping stops. If the reset was successful the load will turn on. I doubt that the switch is defective. It sounds more like a communication issue between the PLM and the switch

Attached is the manual for the 2486D. Factory reset instructions are on page 16 and 17 The 1011 means that the PLM is not communicating with the device and that there are pending links to be written to the device. 2486D 8 button dimmer manual.pdf

Your port should be 587, and TLS should be checked

You don't have to put it into the linking mode for a restore device If you've recently added new electricial devices to your home they could be the source of the noise. If after you've tried all of the above and you're still having issues let me know and I'll send you more troubleshooting suggestions

Right click on the Keypad in your device tree then click on restore device If that doesn't resolve the issue then you can try doing a factory reset on the Keypad followed by a restore device. If the these two options don't work then it's possible you have poor communications between the ISY and the Keypad, possibly due to noise on your powerline.

It sounds like some of your link tables didn't get written to the new PLM. Did you exactly follow the attached replace PLM procedure? After you get everything working be sure to do a backup. Replace PLM Procedure (EISY or POLISY).pdf

The 2477D is not going away

When you run the "start.jnlp" program it will install the IoX Launcher icon on your desktop. If you still don't have the icon then clear your java cache again and run the the start.jnlp program again.

@toptierweb Did you clear your java cache, checking all 3 boxes, before downloading the IoX Launcher from here: https://isy.universal-devices.com/start.jnlp

I installed the latest version, Version 8 Update 451 (build 1.8.0_451-b10).

I had the same issue with the current Java update. I had to uninstall Java and re-install, that resolved the problem..

It's possible that the link tables in your devices got corrupted. Try doing a "restore device" on the devices you're havings issues with.

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@kk6ou The Graber shades use the Somfy motors. What you need to do is set the open and closed positions you want using the remote that came with the shades, you may have to press a button on the shade motors in order to write those positions to the motor memory. Check your documentation. SWF Motorization App and Gateway : Support Center 73's

What brand are the shade motors What type of interface are you using between the eisy and the shade motors

@matapan Take a look at this thread: How do I get around the issue of start.jnlp not being able to run on MacOS Sequoia 15.1.1 - IoX Support - Universal Devices Forum

@pooderbill In the ISY994 all the device and program settings are stored on the SD card along with the ISY firmware. In Java, if you click on "General" and then "View" you should see the following:

@pooderbill Here's the link to the latest and final firmware version for the ISY994: 5.3.4 (ISY994) - Last release for ISY994 - Current Release Announcements - Universal Devices Forum Be sure to read the release notes before updating. After updating you need to clear your java cache, be sure to check all 3 boxes, then download the IoX Launcher from here: https://isy.universal-devices.com/start.jnlp

@cksedg Remove power from the ISY then remove your SD card and clean its contacts with a soft eraser. The SD card contacts can oxidize over time which can cause various issues. Let me know if this helps

The IoX Launcher should show up in the Task Managew as "Java Web Launcher", is that what your're seeing? It's also possible that you have an issue with your computer. Open the command prompt in Run as Administrator mode. Then type SFC /SCANNOW This will run the windows system file check utility and correct any errors.

@cksedg Take a look at this link Universal Devices, Inc. Wiki

UDI saves some files in the computer's temporary folder. Some programs, such as Norton 360, periodacally delete the contents of the temporary folder as a regular maintenance procedure. It's possible that the settings you're losing may have been saved in the temporary folder. You can verify that by clearing your temp folder to see if you lose settings. One setting that I know gets deleted is the window size of the admin console.

@abrayshaw Have you tried rebooting your ISY Another thing you can try is remove power from the ISY, Remove the SD card and clean its contacts with a soft eraser. Support for the ISY ihas expired and is no longer available which might be a incentive to update to the eisy

@JimTurner Your current PLM is over 8 years old and could be failing. Being that you have a new USB PLM, you should probably replace your older PLM with the USB model. The newer PLM's have improved firmware and hardware. Replace PLM Procedure (EISY or POLISY).pdf