Techman

Either your Polisy bios needs updating or you have a signature failure. You'll need to contact support. Here's the link to submit a support request: https://www.universal-devices.com/my-tickets

The PLM was manufactured in July 2017. The current PLMs have improved hardware and firmware.

Exactly follow the attached procedure to replace your PLM. It's best to do a factory reset on your new PLM before installng it. When you install the new PLM the deleted addresses in your previous PLM will be removed. Replace PLM Procedure (EISY or POLISY).pdf

@flsenior The icon that UD installs on your desktop is the IoX Launcher (see screenshot). You should only have the one icon to launch the admin console. Clear your java cache again and then download the launcher from the link I previously provided. The "My ISY" i9s not the correct link. If it's still there after you clear your java cache you should delete it.

When you clear your java cache the IoX Launcher will be deleted. If that's not the case then your cache didn't clear How much RAM memory do you have on your computer? Did you download the IoX Launcher from here? https://isy.universal-devices.com/start.jnlp You can also try rebooting the EISY

@pwmcmaho When you replaced your PLM did you exactly follow the attached procedures? Is the PLM address, that's showing up in your PLM Status your new or previous PLM? Replace PLM Procedure (EISY or POLISY).pdf

Have you tried using the admin console rather than UD Mobile, and an ethernet connection between the eisy and your router

@Jimini Here are the migration instuctions for moving from an ISY994 to the EISY. It's probably best to do a factory reset on your EISY prior to the migration. If you're having trouble resetting the EISY try first rermoving power for about 15 seconds. Eisy:User Guide - Universal Devices, Inc. Wiki

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The admin console is not designed to run continiously, but it should stay connected for more than 10 minutes. It's possible that Java is shutting down, or something is interferring with java, which would close the admin console.

In addition to what @paulbates suggested, it's possible that your AV System is creating issues, you might want to put a powerline filter on it.

Do you see your EISY in your router Is DHCP enabled in your router If you have a firewall, try disabling it. You can also try removing power from your eisy for 15 seconds the boot it up Try rebooting your router. Post a screenshot after you run the IoX Launcher

When you cleared your java cache did you check all 3 boxes What is your EISY firmware and UI versions (in Help about) VPN should be off Is your EISY and Computer on the same network You mention that you can run the admin console from the local network, what are you trying to connect from that's giving you a problem??

Try removing it from your eisy then doing a factory reset on the sensor and a reinstall. Are you using the UDI ZMatter Module, if so are your antennas connected to the correct connector. If the issue still persists then you should probably open a support ticket with UDI https://www.universal-devices.com/my-tickets

@Chris K Take a look at your device tree, there should be additional nodes containg the data

I'm not sure of any of the other dual band devices indicate Insteon traffic. It's probably a trial and error process.

@someguy Take a look at these two articles regarding Insteon communication problems: INSTEON: Troubleshooting Communications Errors - Universal Devices, Inc. Wiki INSTEON Signal / Noise Troubleshooting - Universal Devices, Inc. Wiki

Your scene results show that the two devices passed the scene test. When you trigger the scene from the admin console turn on the scene not a device in the scene. If you turn on the light from the switch does the KPL button light? If you press the KPL button does the light turn on?

A lot of the wireless carriers are blocking SMS messages from non wireless devices due to spam issues. I gave uip on SMS and use push email.

@ThisIsTheWay Right click on the scene, then click on Diagnostics | Scene test Post a copy of the test results

@autoperformance Are your ISY994 firmware and UI the same version

Can you post a copy of your error log Whish ISP are you using for your mail server

I would assume that auto would detect if a Zwave/Zigbee controller is connected to the eisy "Off " would disable that function in the controller "On" would enable that function in the controller

@62vetteefp You most likely have a failing PLM, probably best to replace it with your new PLM. Be sure to exactely follow the replace PLM procedure, see attached file Replace PLM.pdf

@Darnok Take a look at this thread Upgraded to Mac OS15.2. Lost ability to open AC....FIXED - eisy - Universal Devices Forum