Techman

The 2477D is currently available from Insteon Dimmer Switch – Insteon

You can try doing a factory reset on the switch, then a restore device. If that doesn't fix the issue then It's possible that a component in the switch was damaged by the volltage surge in which case you'll need to replace the switch The switch uses triacs.

@terrylund You can add a stock USB extension cable to the convertor cable if you want to increase the distance between the Dongle and the EISY.

Restoring a PLM uses the plm address information from the backup. Your backup contained the address of your old PLM When replacing a PLM you need to follow the Replace PLM Procedure. See attached. Replace Modem (eisy_polisy).pdf

"Cannot determine Insteon Engine" means that the PLM is unable to communicate with the device. If you're adding a device it could be that you entered an incorrect device address, or you have poor communications between the device and the PLM. Take a look at the following article(s) INSTEON: Troubleshooting Communications Errors - Universal Devices, Inc. Wiki (universal-devices.com) INSTEON: Troubleshooting Communications Errors - Universal Devices, Inc. Wiki (universal-devices.com) Can't Determine INSTEON engine (youtube.com)

What you're experiencing is correct. The backup process was modified in the 5.8.4 firmware. It now takes about a second for the backup to write to your harddrive.

@arzoo Make sure all your variables are STATE and not INTEGER Also verify that all your variables in the programs are correct, and their state is correctly shown in the variable setup

@awzulich You can also try clearing your java cache, be sure to check all 3 boxes, then download the IoX Launcher: https://isy.universal-devices.com/start.jnlp If that doesn't resolve the problem then try clicking on FILE | RESTORE DEVICES.

It sounds like the PLM isn't communicating with the Eisy. In the admin console, under TOOLS | DIAGNOSTICS | PLM INFO, does it show the PLM as connected? Is the green LED on the PLM lit? Are you using a serial or USB PLM?

It appears to be one of your programs that runs hourly that's causing your issues, there's no other explanation. Take a close look at each of your programs for your alarm

When you clear your java cache make sure that all 3 boxes are checked, then download the IoX Launcher from here: https://isy.universal-devices.com/start.jnlp This will then place the icon on your desktop

It's difficult to diagnose your problem not knowing what you did or didn't do both before and after you replaced the PLM. Your ISY firmware and UI are not current, but for now I don't think you should update. If you click on TOOLS | DIAGNOSTICS | PLM INFO, does the plm address match that of your current PLM? Clear you java cache, including checking all 3 boxes, then download the current IoX Launcher (the admin console) from here: https://isy.universal-devices.com/start.jnlp You can also try clicking on file, then RESTORE DEVICES.

Hi eric In order to help you please answer the following questions What is your firmware and UI versions Do you have a current ISY backup that was made prior to replacing your current PLM Are the devices that you mention died the older single band or newer dual band devices. How old is your ISY and have you ever replaced its SD card Did you exactly follow the replace PLM instructions ( see attached). It's highly unusual to have the numerous PLM failures that you're experiencing. Replace PLM.pdf

In the admin console, under HELP | ABOUT

It really appears to be a program that's causing your problem. Before you start replacing anything you should disable blocks of programs to try to narrow down the possible offending program. Keep in mind that if a program is disabled and another program calls up a statement in the disabled program, that statement will run even though the program is disabled.

What is your Polisy firmware and UI version?

What is your EISY firmware and UI version

If you run the Topology report, The scenes, along with their scene number and the members of the scene can be found at the bottom of the report

It could be a combination of the low battery in the motion sensor and one or more running programs. You should disable all the running programs in an effort to narrow things down

@arzoo Not sure if this has been previously mentioned, but in the program summary tab look for programs that ran or finished about 52 minutes past the hour. My guess is that it's one of your heartbeat prorgrams that runs hourly.

@bconen Your PG3x and eisy firmware are all current. It probably best to open a support ticket and attach the debug log . https://www.universal-devices.com/my-tickets

The log show that the Audio Player is trying to load a missing module, "pyaudio". From the PG3 window, delete the audio player, reboot you eisy, then reinstall the audio player Let me know if that resolves the problem.

Usually rebooting the EISY should resolve the connection issue. What is your audioplayer output connected to? Download the audioplayer debug log and post it in the forum What are your eisy firmware and UI versions?

Attached are a couple of articles that may help you troubleshoot your issues. Zwave repair terms.url Zwave comprehensive guide.url

@62vetteefp Here's the link for the IoX Launcher (admin console) https://isy.universal-devices.com/start.jnlp