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Everything posted by Techman
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It was most likely the low battery in your motion sensors that caused devices to turn on. I've had that happen..
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@Steve Andrews Sometimes deleting and recreating a scene or program can fix issues
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Try removing power from the Polisy for about 30 seconds then boot it up. Does it now recognize the zmatter board? Update: just saw you last post. Glad to hear it was just the cable. It's probably best to use a cable rather than connecting it directly as it puts less strain on the USB port.
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Scenes have a slight delay as compared to programs, but it shouldn't take 5 seconds. Run a scene diagnostic to see if there are any issues
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Did you check either the Zwave and/or the Zigbee boxes and then click on save? (see attached) The Zmatter board will work with the external enclosure plugged into a USB port or it can be mounted internally.
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The PLM is the current version, it's rare for that to fail so soon. Try unplugging it for a few minutes. If that doesn't help then try a different USB port on the EISY and/or a new USB cable
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Is the green led on the PLM lit? What's the 4 digit date code on the PLM. What's the firmware version of the PLM? Have you tried replacing the USB cable
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@Chas717 Here's the current migration instructions Eisy:User Guide - Universal Devices, Inc. Wiki (universal-devices.com)
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It's possible that your portal password and your EISY password are different.
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To view your EISY firmware version run this link in your browser: eisy.local:8443/WEB/sysconfig.txt (scroll down to view the firmware, see the attached screenshot) The current firmware is 5.7.1_7
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The EISY doesn't have a serial port only USB ports for the PLM. In order to use the serial PLM you need a serial to USB converter. A USB PLM to USB connector on the EISY makes for a cleaner interface with less to go wrong.
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You should probably factory reset your EISY, and the USB PLM, then do a EISY firmware update brfore migrating. What is the firmware version on your ISY. Do you have the 300 or the 500 series Zwave board on the ISY? Be sure to do both a an ISY and a Zwave backup before migrating, and exactly follow the migration instructions.
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@MarkJames Remove power from the Eisy for about 15 seconds then boot it up. Your programs should then show up. You should also update your firmware and UI to the current versions
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Be sure to follow the attached procedure when replacing the PLM Replace Modem.pdf
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You should order the USB PLM. During migration not all scenes were affected. You should run the scene diagnostics on all your scenes to verify them.
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The problem appears to be with the scene itself, the next step would be to delete the scene and then recreate it. During migtation there were issues with some scenes not migrating properly, that's most likely is the case with your scene.
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The status of a scene doesn't display as a scene is unable to report status. You can right click on a scene, then run DIAGNOSTICS | SCENE TEST, which will show any issues within the scene. Copy and post the results of the test.
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That's normal with the current version of the IoX Launcher. You can launch your polisy from either. No action is needed
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Random "all on" events won't show up in the event log. If you don't see the garage open event in your log then focus on both the "all on" trouble shooting or the possibility of a failing insteon device somewhere in your network which can create false Insteon signals.
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If you don't see a log entry for the IOLinc and Siren being activated at the time the garage door opened then take a look at this link: INSTEON Random All On Events - Universal Devices, Inc. Wiki (universal-devices.com)
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I don't know of a way to view the activity or error logs except via the admin console, which, as Geddy has said, should not be left open for long periods. If the issue is always with the same device(s) then you should factory reset the device and then do a restore device. A device that is failing can also cause the issue. Also take a look at this link INSTEON Random All On Events - Universal Devices, Inc. Wiki (universal-devices.com)
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“AutoUpdate Status: Authorization Failed!” & “Java Internal Error” on launch
Techman replied to GHenry's topic in IoX Support
There are documented issues with Java and Mac. Do a search on the forum, "java and mac". Not sure if or how it was resolved. I'm a Windows user and not familiar with Mac. -
Not sure exactly what it is you're looking for. If the devices work as expected and their status displays correctly in the admin console then all is good. Zwave is a mesh network, alll a/c powered devices relay their data. There's is no way that I know of to tell if a device is communicating with the Zmatter dongle directly or via a relay in the Zwave mesh network.
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“AutoUpdate Status: Authorization Failed!” & “Java Internal Error” on launch
Techman replied to GHenry's topic in IoX Support
Are you on Windows or a Mac, what version Have you tried uninstalling and re-installing Java?