Techman

@John Chen Adding to @IndyMike conclusion, I've attached a trouble shooting article. It was written for X10 but it's also applicable to Insteon. Powerline noise.pdf

I don't have an exact answer for you, but 130 degrees could take a toll on the electronics. Generally speaking the recommended maximum temperature for electronics is 95 degrees fahrenheit to ensure longevity and optimal performance. Being that the dongle is enclosed in a metal enclosure there's no pathway for the heat to disperse. It's possible that the dongle temperature could exceed the attic temperature. If you need better range you could add a Zwave 700 series repeater.

To install the AudioPlayer, In the PG3 Plugins Store, click on AUDIO PLAYER. If you want the professional version 1.3.3, click in the install option which will ask for credit card info etc. The audio player will then install itself into your device tree on the EISY. If you plan on using the AudioPlayer with bluetooth devices, then install the free bluetooth service which can also be found in the plugins Store. The bluetooth service will install itself in the device tree on your EISY. There's really not much to setup or configure once they're installed

If you're on Android, in udmobile when you click on the home icon, then click on the name of your controller, the next page that comes up will have the 3 dots in the upper right. Clicking on the 3 dots will bring up the Synchronize option

The admin console should work without internet. Try rebooting your router If that doesn't work then try clearing your Java cache and download the IoX Launcher again https://isy.universal-devices.com/start.jnlp

It shows that the plugin is installed in slot 1, and the license is perpetual. Your order ID is confirmation of your license, and the price you paid is $10.95. If you wanted to reinstall it you first would have to uninstall the plugin.

If you change the ramp rate from 9 minutes to 0, does the light work. I dont think 9 minutes is supported even though it's an option.

In order for the Zmatter dongle to support Zwave 800 it requires a new chipset and possibly a new zwave certification. It's a costly and time consuming process so it will probably be a while before it's available.

@DRousseau When you click on HELP | ABOUT in the admin console what displays as your firmware and UI versions?

Replace PLM.pdf There's no specific test to detect powerline noise. I've attched articles on PLM replacement and powerline noise. The article on line noise references X10 but is applicable to Insteon Powerline noise.pdf

I believe the older ApplianceLinc modules were single band which could explain the communication issue. They also have outdated firmware and hardware.

In addition to what @paulbates suggested you can run a diagnostics on a device to compare link tables. That may help you narrow down the problem. The older appliance links are outdated and should probably be replaced with the newer dual band on/off modules.

@CMortimer If you're still having issues then it's probebly best to sumbit a support ticket https://www.universal-devices.com/my-tickets

@AD8BC Are on Windows or a MAC. Do you have any VPN software running? It sounds like the issue may be with your switch. Is everything is working correctly when you're directly connected to the router?

I think your issue is related to the MAC security blocking the IoX Launcher. I'm a windows person, hopefully a MAC forum user can better address your dilemma. You can also try the suggestions below. Java applications are blocked by your security settings Close all your browsers Go to System Preferences | Java to get to Java Control Panel Click on Delete Files and make sure you check Applications Click on the Settings Button Make sure Keep temporary files on my computer is checked Click on the Security tab on the top Click on Restore Security Prompts and then click on Restore All button on the ensuing dialog Click on the Edit Site List Click on the Add button Enter https://isy.universal-devices.com followed by hitting the Return key on the keyboard. Accept the warning Click on the OK button

@Jim P The IOLinc has 2 nodes, is it possible that the program you're having issues with is monitoring the wrong node? Also take a look at the IOLinc options. Is the relay following the sensor?

@AD8BC Other than rebooting your router I've run out of suggestions. Probably best to open a support ticket: https://www.universal-devices.com/my-tickets

@CMortimer I recall some users having issues with the MAC. Take a look at this thread Admin Console failing with "Unable to launch the application" on Mac - New user? Having trouble? Start here - Universal Devices Forum (universal-devices.com)

When you connect to ethernet the wifi should automatically be disabled. When you cleared your Java cache, did you check all 3 boxes, then download the IoX Launcher from here: https://isy.universal-devices.com/start.jnlp

Being that the IOLinc is a powerline only device it could be that you're having communications issues, maybe due to powerline noise, etc. Take a look at your log to see if there is any activity prior to the garage door status changing. You might also want to create a program that emails you in real time when the garage door is opened and closed. That will help you narrow down the problem by giving you an exact time frame. Another possibility is that the IOLinc relay is sticking, I've had this happen on occasion.

The EISY uses different IP addresses for WiFi and Ethernet, so what you'ree seeing in the router is normal. Try removing power from the EISY for about 30 seconds, then boot it up. Also run the Package update on the EISY as there were some recent updates.

Is your router configured for DHCP? Are you using a static IP address for the EISY? Have you tried replacing the ethernet cable between jthe router and the EISY? Try clearing your Java cache, be sure to check all 3 boxes, and then download the IoX Launcher from here: https://isy.universal-devices.com/start.jnlp

In the admin console, If you click on Help | About, what firmware and UI versions are shown? It sounds like your UI version may be incorrect. Clear your Java cache, be sure to check all 3 boxes which will delete the admin console icon from your desktop, then download the IoX Launcher from here: https://isy.universal-devices.com/start.jnlp If you're still have issues then remove power frrom the Polisy for about 30 seconds, then power it back up.

UDI has had some issues with the default mail server, not sure if they've been resolved. Make sure your email have both the subject line and the body populated otherwise the email will not be sent.

Exactly what steps did you take that created your Polisy issues. It's best to use DHCP with a reserved address for the Polisy. Are you able to access all the features of the Polisy via the admin console. If not, then clear your java cache, including checking all three boxes, then download the current version of the admin console from here: https://isy.universal-devices.com/start.jnlp