DennisC

Good write up, all that is left is to flag @bpwwer and hope he has a solution.

I don't understand. When I click on the first link I posted, I get all of the instructions in the wiki, along with a link that downloads start.jnlp. All of that works for me. When I click on the second link I posted, I get a download of start.jnlp. In either case, running the downloaded start.jnlp, installs the IoX Launcher. It all works for me.

I have a folder in My Documents where I keep the link to start.jnlp, as well as a shortcut to open Java Control Panel. It makes accessing everything I need a lot quicker. The link to start.jnlp is in the wiki instructions, here is the link to the instructions: https://wiki.universal-devices.com/index.php?title=Main_Page#Installing_the_Admin_Console_Icon_on_Your_Desktop and this is the link directly to start.jnlp https://isy.universal-devices.com/start.jnlp

Maybe I am missing something? I clear Java cache, click on start.jnlp & it installs IoX Launcher to my desktop. I'm typically done in under 2 minutes not 15-30 minutes. I thought the 15-30 minutes was an issue?

One other suggestion, I would try one more graceful shutdown, remove power, and then start up again to see if it solves your connection issue with PG3x. You can shutdown eisy with 6 presses of the multi function button.

I only connect to PG3x by typing the address & port number in a browser window. I find it quicker and any changes made in PG3 can not be seen in the admin console if it was already open. You need to close it and reopen in, therefor, I just go straight to the IP address. I don't really see the need for factory resetting eisy at this time. Unless I am mistaken, the only remaining issue is PG3x showing disconnected once you open it? If that is so, my suggestion would be to create another post on this thread just describing the issue with PG3x, how you are connecting to it, and your equipment. If we can not help, then there will be a clean description of your PG3x issue and the person responsible for the code bpwwer can be tagged to offer some guidance. Right now this is a long thread with several different issues intermixed, this will simplify it for him to offer feedback.

Glad it worked.

No, the notice of update available was not fixed in v5.5.9. However, since that version came out, the root cause was identified and UD stated it has already been corrected on their end. We just need to wait for the firmware update to be ready to be pushed out.

Are you on Mac or Windows? I'm using Windows and don't have this issue.

Have you checked out Xray? There is a lot of information in there, although I don't know if what you are looking for is there.

You are not giving us any information to try to help you. You are not describing your setup and issue. I don't have an issue getting the Launcher to work. Have you tried the troubleshooting steps here: https://wiki.universal-devices.com/index.php?title=Main_Page#ISY_Finder_does_not_find_ISY and https://wiki.universal-devices.com/index.php?title=Main_Page#Installing_the_Admin_Console_Icon_on_Your_Desktop

First, if you are using eisy, you should be on v5.5.9, therefor you need to update. From the admin console go to Configuration and press the update packages button. You are several packages behind so wait 20 - 30 minutes. Then clear your Java cache and download a new start.jnlp. Clirck on the downloaded file and it will install the IoX Launcher on your desktop. You will probably need to reboot after you get back in to the admin console. You can do that from Configuration tab also. If you still have an issue after the upgrade, try the troubleshooting steps here: https://wiki.universal-devices.com/index.php?title=Troubleshooting_Help

Is there anything in the eisy error log?

Don't forget to check antivirus and firewall rules. Edit: Can you confirm version of eisy firmware and if you get in, PG3?

He is trying not to do that, as I stated above, it might not work but he can try it. The Zwave - Synchronize - New & Deleted with Interview is done without issuing an exclude.

I don't think that can be done with ZWave. Others have suggested trying Update with Interview, you can try that, I am not sure it will work because of the factory reset. You can also try utilizing the top level menu: Zwave - Synchronize - New & Deleted with Interview.

Since the device was factory reset, you need to exclude or remove in the admin console and then add device in admin console. You will need to put the device in linking mode during both procedures. Also, if device is battery operated, you must keep it awake during both procedures.

eisy only works with a USB PLM, or a serial PLM with a USB conversion wire. In either case, you can not plug the PLM in to an ethernet port on eisy. If you need a conversion cable, UD has them in the store. Also, running eisy on wifi has been known to cause some difficulties with certain things.

That will be hard for us to tell you without you listing the steps you used. Did you follow the directions here: https://wiki.universal-devices.com/index.php?title=Eisy:User_Guide#Migration

At this point I would revert to @Geddy's suggestion and open a support ticket.

Could also be noise on the line, you might need to install some filters. One step at a time......

You will want to follow the directions here: https://wiki.universal-devices.com/index.php?title=Eisy:User_Guide#Migration You will not be able to migrate your ZWave to ZMatter if that is the way you are going to go. Read through the instructions several times, it covers all of the options for different devices.

ssh in to Polisy Force an update by typing: sudo pkg install -r udi pkg Observe progress in log by typing: sudo tail -f /var/udx/logs/log Ctrl+C ends/closes log When the update is completely finished (note: your update will probably take a very long time because you are way behind), then type the following to reboot: sudo shutdown -r now After Polisy starts back up, you will need to clear your Java cache (check all 3 boxes to delete all), and download a new start.jnlp from here: https://isy.universal-devices.com/start.jnlp After downloading a new start.jnlp, click on it to run and it will add a the new IoX Launcher to your desktop. Note: If you can access the admin console afterwards, make sure you are on v5.5.9, if not use the Upgrade Packages button under the Configuration tab. This is how all future upgrades should be done. Also, your login credentials may revert back to admin/admin (or not, you will have to try). If you receive a message that indicates you need to upgrade packages, and you are on v5.5.9, don't worry about it, it is a known bug that will be corrected in the next firmware upgrade. Next, see if you can access PG3 by going to https://xxx.xxx.x.xxx:3000 You will be asked for your credentials to the portal, followed by your PG3 credentials which now should be same as your Polisy login. You will need to a portal login in to access PG3. If you haven't you will need to add it to your portal account. You can check the wiki for more info if needed.

That could be a sign of incompatibility between the switch and the LED bulb. Some LED bulbs work better than others. Check your switches to see if they are compatible with LED bulbs.

How many ZWave devices are you running? You will not be able to migrate ZWave, so you will need to install your ZWave devices as new. You will also need a ZWave dongle for your Polisy. If you want to migrate all of the way to current latest & greatest, you will need a ZMatter dongle for Polisy from UD. From here: https://www.universal-devices.com/product/zmatter-z-wave-matter-module-for-polisy-beta/ This board can be inserted inside your Polisy, or you can add an enclosure and connect it via USB port to Polisy. Also, since you have Insteon, does your Polisy have a PLM? If you want to migrate your PLM from ISY to Polisy and you are currently using a serial PLM, you will need UD's serial cord kit from here: https://www.universal-devices.com/product/serial-plm-kit/ Once you are updated, we can get you on PG3 and then you can will have access to all of the available node servers. Here is a list of node servers: https://polyglot.universal-devices.com/