DennisC

This may be dumb suggestions, but have you rebooted and do your firmware and UI match?

For Zwave, have you tried X-ray with Interview? I think others have reported that it connected their devices. What is the status of your eisy in the Portal, have you included your eisy and approved it?

First, can you verify what device you are using? You indicate ISY, but you also indicated firmware v5.5.2. Then you go on to talk about Polisy? Did you mean PG3? If you are using Polisy or eisy, you should upgrade to v5.5.3 as soon as you get in. If you are speaking about using the Launcher to open admin console from a local connection, try using http://xxx.xxx.x.x:8080, not 8443. If this not what you are trying to do, please explain. Also, after upgrading you need to clear Java cache and download an update Launcher.

Just to be clear, you click on the zip file you downloaded when upgrading. You do not select a file from within and you do not unzip the download.

You can start here to find more:

Hope all goes well!

You would probably be better off asking someone who has all ready upgraded. I need to hold off because I will be away and want to make sure all is working. But, I don't think you manually add your Node Servers to PG3 for eisy. I think you should be taking a PG3 backup before the migration and then restore your backup on PG3 for eisy. If I'm wrong, someone please correct me.

I think this is what you want:

The ISY 994 is at end of life, there will be no further updates for it, although if a major security flaw is discovered, UD may at their discretion act upon it. It's really going to depend on you and if you wish to take advantage of newer developments, Alexa, Google voice integration, Node Server's, ect. In my old system, the ISY 994 was very sluggish, opening and saving took a long time. When I upgraded to Polisy, it was much faster than my 994 and eisy is said to be much faster than Polisy. While I have one eisy, I haven't put it in to production yet.

You should use the IoX Launcher: https://wiki.universal-devices.com/index.php?title=Eisy:User_Guide#Accessing_eisy

Your UI and firmware need to match. You should follow @Geddyinstructions to upgrade your UI.

Asbril, I think you would follow this post:

@Chris Jahn, Everything up to this point was very clear. At this point, if you are migrating from Polisy to eisy, do you plug the ZMatter dongle directly in to eisy, enable Zwave, save, and then restore the "migration" backup from Polisy to eisy? Thanks for getting this to work.

Already have the cable and there is plenty of room for the cable end. Dimension perspective can be hard to gauge without a reference.

I took a slightly different approach with my 3D dongle holder. It needs some tweaking, as I am still learning how the drawing program works. I wanted something that was enclosed, so there was no chance of the dongle coming free. I added a cutout at the bottom for a USB extension cable connector and for good measure I included a script on the front for additional air circulation.

No issues now.

If you need anything, I will be available in about a hour.

Yes, it's still happening on my remote Polisy, which I believe is on v5.4. I haven't been there in awhile to upgrade.

Yes, it's still happening on my remote Polisy, which I believe is on v5.4. I haven't been there in awhile to upgrade.

Having the same issue. Flaging @Javi

I'm seeing the same problem tonight. FYI, @Javi

Try going thru the troubleshooting steps here: https://wiki.universal-devices.com/index.php?title=Main_Page#ISY_Cannot_Communicate_with_ISY_Portal and here: https://wiki.universal-devices.com/index.php?title=Main_Page#Admin_Console_Minimized/Invisible_and_Cannot_be_Restored and here: https://wiki.universal-devices.com/index.php?title=Main_Page#admin.jnlp_does_not_start_the_Admin_Console

I would suspect the PLM is on the way out.....

Polisy came out 3 years ago and there is a commitment from UD to continue to develop and support it until at least 2026. The reason for moving to eisy was the availability of components used in Polisy were either no longer available or extremely long lead times. Everyone needs to make there own choice about what is right for them.

Here is the post I mentioned: