Geddy

@MrBill oh...opening a port. while not always "safe" it's usually easier (for me, IMO) than always having to know the huge portal URL. I've never really tried to figure out why sometimes my work computer will save or not save the remote access URL, but know 80% of the time I have to add back the remote access URL. Good suggestion of the duckdns option. I knew you'd have a different/better option to use.

@adambuild You might have done it in the past, but sometimes finder doesn't always find remote ISY. I have this issue a lot when trying to use admin console from a remote location that I have to manually add the location back in. Sometimes it's easy if using DDNS so you have a simple URL to add rather than knowing the IP address. Many routers now include DDNS setup, but if not check out https://www.noip.com/ (others might suggest different ones to try out - just know many are free, but might have a requirement to update every 30 days or so).

@DikH, Make sure you're clearing Java Cache! https://www.java.com/en/download/help/plugin_cache.html Important step - make sure ALL THREE boxes are checked! Once Java cache is cleared then download the launcher mentioned in this thread. That should clear you up. Once you install the launcher it should add an icon to your desktop for "ISY Launcher" That should get you into the finder and able to run admin console again. The launcher is great to making sure that you're running the correct user interface with the firmware of your ISY. One important thing... Make sure you DELETE any old versions of START.jnlp. If you've got an old version that's different than the firmware on the ISY you could be running into other problems. But, since you can't even get it to run it sounds like your Java isn't clearing out the old info and causing you this problem. Other things to check if still having the issue is check the light status on the ISY. Make sure the PLM is connected/online and powered on before the ISY is powered on (in case you unplug/re-plug any devices). Report back if resolved or still have issues! Good luck.

@MrBill yeah, I think @CPrince is saying that he tried that and goofed something up internally or within the system that he's been running. Seems he runs his own mail server. Don't want to get into a mess mixing up Google 2FA and a home brew system. I agree with @MrBill though...UDI Support is fairly quick with replies during the week. So either it got missed or a reply got filtered in spam somewhere. Perhaps send @Michel Kohanim a PM here or email support again just to be sure it's handled. Good luck @CPrince! Post back if you need more help.

Are you having an issue with a lot of communication problems? if so, are they Insteon, Z-Wave, or other devices? I guess the question really is why go through this much trouble rather than see why there's a communication issue? You shouldn't have problems once things are up and running. If you have a lot of communication issues then you should spend the time and effort finding what's causing that rather than just having a program tell you there's an error. As @MrBill pointed out early on: It's taken me a while to figure out that notifications are more meaningful for when things don't happen that are supposed to happen or critical warnings. If you're checking for these devices to be "false" it could create a lot of traffic back and forth and you might end up getting bad notifications just because of the amount of communication going to each device.

@mongo Great to hear it was resolved. That was next on my list to suggest looking for. Another was going to ask if you kept admin console open all the time or only as needed? Some people keep it open and it can really create strangeness on computers. Admin Console is not meant to be kept open 24/7. Besides, it's Java based...who really wants that running on a computer 24/7? Glad you found an errant program and resolved your issue.

Great job going through all the troubleshooting steps! Glad it worked out. Just so we know...what firewall are you using? Do you know what version of Jave you had that you removed? Perhaps it was outdated? But certainly sounds like the firewall was the issue from the start. Just for reference there is some information about firewall config in the wiki.

What's the "temp one"? I haven't looked for that info, but wondered if it was available would ask. Personally, I've used a dedicated Gmail account since setting up the ISY. It's only been flaky a few times in the 5 years of use. I've tried to get into pushover now that I'm on 5.3.4, but haven't sat down to really make those notifications work.

@CPrince Are you sure about that version number? I don't specifically see this one. I see 5.0.13D in the past. Perhaps you meant 5.0.16C. Do you have/use z-wave? If so, what version is your controller? If version 300 you cannot go beyond version 5.0.16C. But if it is a version 500 you should upgrade to the latest build of 5.3.4. 4.9.0 was the update to the 4.x line that altered the default mail server settings. There is a message from Michel from back in May suggesting 5.3.3 if on the 5.x release (and you meet the requirements if you use z-wave) If you don't have a z-wave controller in the ISY then move up to 5.3.4 and you should be good to go again. I'm not sure if 5.0.16C had the updated default mail update or not, and doesn't look like they're going to push out a "D" version there for that. If you're "stuck" at 5.0.16C because of z-wave you should consider setting up a gmail account to use for notifications. Those directions can be found in the wiki.

Sorry, can't help with Google Home, I'm not a user. Not sure how that works. Shame the Alexa part didn't work out. As I said I haven't tried it yet with mine. I have Somfy with the myLink and hope one day to have them tied into the ISY. I don't have the area (in the window) to add any other devices to try to get them connected other ways.

I'm not entirely sure if this will work, but you might want to look here and see how ISY can trigger Alexa routines. Hope it works out. I haven't tried this, but know that it's an option. Maybe @bmercier can help if you run into problems. Just post back here if you're successful or not.

@dobenland, very interesting indeed. There's several possible issues, but most concerning is you say you cleared Java Cache and still doesn't find it. It's possible you might be on wifi and the ISY is not reachable through this method if something changed in the router. Have you changed any network settings in the last few months? The quickest way to make sure you can get to the ISY with the admin console this way is manually add the IP address. If you can do it this way then we know the ISY is at least on the network and you're able to access it. Otherwise, it's possible that the ISY might not be connected to the same network as your computer. When you access the ISY Portal does it show the ISY as being online? (green light to the right of the UUID) Perhaps log into to your router and get the IP address of the ISY. Look for the MAC address to match the UUID if it's not programmed into the router as the ISY. I'm guessing you got the start.jnlp from the launcher (linked in these directions). This would then put the "ISY Launcher" icon on your desktop. This sounds like more of a network related issue than ISY issue if you're using the launcher. The only time that I recall it coming up and not finding the ISY is when I try to access remotely and the launcher has "forgotten" the URL I use to access the home system. If the ISY Portal shows the ISY is online you can then use the long URL in the portal information and add that and login using the Portal credentials.

@Samedarkclouds, very strange. Was there something you did or changed on the ISY to cause you to look at the event viewer or to get these messages? Even though you say the firmware is 5.0.16B does your UI match? (Help -> about) Did you recently change to this firmware? If so why not go up to 5.0.16C? Or even 5.3.4? What controller type is your zwave board? You can find how to figure that out in the wiki or other posts (I don’t have zwave so don’t know that by memory) while yes, typically it appears that if the SD card was bad or going bad you might not get a good backup, but more posts seem to suggest this error is directly related to SD card failing although 2 years seems really quick Do you have any spare SD cards that you could use and try to format and see if the error goes away? how to format the card: https://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:Replacing/Formatting_an_SD_Card let us know how it goes

@mongo very odd. Thankfully I haven't had that situation. I know you've got a replacement ISY (either on hand or on order), but have you opened a support ticket with UDI to see if something else was going on? I've never heard of an ISY getting sluggish. To me it either works or not. Perhaps @Michel Kohanim might have some insight. Otherwise, open up a support ticket and maybe they can help you troubleshoot a few things to be sure your existing ISY is okay or if you really need to replace it. Submit a Ticket: https://www.universal-devices.com/my-tickets Email: support@universal-devices.com As @MrBill points out...make sure you get firmware versions to match before you go through the backup/restore process.

Do you think it's the ISY being slow to respond? How old is the computer you're running admin console on? And how many nodeservers are you running (if any?). Make sure you've adjusted the Java runtime memory (from the 5.3.4 release notes - and other recent release notes) I know I didn't do this once and the ISY was sluggish, even when running on a newish laptop with plenty of memory. I have 16GB memory so up the variable to 1024m. It seems to work crisp enough. I do notice that as I add more nodeservers the system is slow at first log in, but when actively using it there's not much delay.

Don't try to set the program to run at a specific time right now. With the program set right click on the program and should have an option "run then". Does the pump turn on?

@smokegrub Sorry, not a mac user, but could it be the memory issue like suggested in the latest release thread? Since you have 16GB memory maybe increase the 512 to 1024. Again, I'm not sure if this would apply to MAC as well or if this is Win specific modification. Hopefully other mac users can chime in with what they've done. It's very odd that some mac users get the launcher to work without issues, but others have a lot of problems. It's just an ongoing battle with java and os trying to block it a little more with every update. I think @MrBill has the best suggestion of being sure you're getting the admin console (admin.jnlp) directly from the ISY. It's just that macOS tries to block the file, but there's no problem with it since you're getting it directly from the ISY.

@Roman Did you delete the geofence in MobiLinc? (@InsteonNut suggested this in his reply) I still haven't updated my iPhone X to 15.x for this reason so can't directly help. However, if all you're trying to do is get geofence to work again you might consider Locative App and ISY Portal + Occupancy Node Server (if you're running 5.x on the ISY). As @MrBill points out it's working on iOS15 using that method. Steps to set this up can be found in the Wiki. It's possible for some reason Apple might be killing the Mobilinc app or you haven't allowed locations to always active. I know that was a problem for me in iOS14 until making that change. That is in the settings for iOS in "Privacy Settings" -> "Location Services". Make sure Mobilinc is set to "Always" for "Allow Location Access". If it is already then there should be a purple icon. If it's outlined it's running when needed. Solid purple arrow has recently used location. (I assume this is still the same in iOS15.1, but there could have been some adjustments.)

@TDiaz Balderrama So, are you fixed or still having issues? What are you trying to update to? The updates to the 5.x branch can be found in this thread. Be sure you meet the requirements to move all the way up to 5.3.4. Also, be sure you read the directions step-by-step before you attempt then follow them. There have been lots of posts of issues during the upgrade and lots of solutions given in the release thread. If you're still having issues please update here and be sure to include a screen shot or mention of what firmware (FW) you are using and what your user interface (UI) are. This information is found in the admin console menu -> about. (For example. Since 5.3.4 was released in July 2021)

@PB11 Where do you mean showing up on the Portal? Are you referring to the Alexa or Google Home connectivity side? The my.isy.io portal should be able to refresh ISY information by hitting the "REFRESH" button near the top of the page: If in Alexa there's a refresh icon there too (circle w/ arrows) (button on the right is refresh) ----------------- Same goes in Google Home as well: -------------- I just tried adding scenes and in the Alexa side it showed up as soon as I hit the refresh button. No need to reboot anything there. If none of these is what you're asking about then what portal access are you looking at or trying to refresh?

Make sure it's not in a folder. I had a 6 button keypad in a folder and it didn't have the option to replace device. I removed it from the folder and the option appeared. If I moved it back into the folder the option went away again.

Thanks. Hope some that have z-wave help. It's a mix bowl for continuing threads. Personally, I'd prefer a new thread with a link to a possible existing thread. But it seems so many threads have multiple problems in them with a different solution for each problem. So I think it's just cleaner to start a new thread and link to prior issue and say you've tried those troubleshooting steps so not everything is rehashed. Hope others with z-wave experience can help you out.

@Ajax What Firmware and UI are you running? What z-wave controller do you have? (make sure you're using the correct firmware for the controller you have). What's your z-wave version? I don't use Z-Wave, but this additional information might help others help you in the process of resolution. And in the future maybe start a new thread so your problem gets ideal attention rather than vague post to a post that's been dead 4 months. PS: Did you see this thread about the Aeotec Siren 6?

@RichTJ99 what do you mean lights are not responding "timely"? Is this switch related, program related, or voice (Alexa/Google) related? Once you get Java working quicker (as @MrBill posted) be sure you check the program status page to see if they're looping or need updating (as @Techman posted the upgrade to 5.x needs some intervention on the programs - specifically any that "adjust scene"). Seems like you're fighting two strange occurrences though. Once you get the Java memory bumped up you should be better able to adjust the programs without it feeling sluggish. If you continue to have problems it's a good idea to start a support ticket with Universal Devices and they'll be able to give assistance and personal troubleshooting processes. Good luck!

@ndorny perhaps before you get too far into it you might want to at the very least upgrade your Firmware to the latest 4.x level (4.9). It had some improvements along the way, and is the last automatic update process that should be fairly straight forward and "simple" to perform. Make sure you backup the ISY first! You can find what's updated in 4.9 in this post. Make sure you follow step 2 - This step tells you to clear your java cache and download the "Launcher" so that User Interface (UI) and Firmware (FW) match. If you don't upgrade make sure you're currently using 4.6.2 for both UI/FW or you might run into some problems if you go changing a bunch of things to get them into the Alexa system. Once you're up to 4.9 then follow the instructions @lilyoyo1 posted above to activate the Portal with Universal Devices. Then go here (https://wiki.universal-devices.com/index.php?title=ISY_Portal_Amazon_Echo_Integration_V3) to get directions how to setup the Alexa UDI skill. That should get you going the way you want...currently. If you really want to get creative you might look into upgrading to 5.x, but there are a lot of detailed steps to that so I might suggest you just stick with 4.9 for now. If it's been working the way you like it and all you really want to do is have Alexa help turn things on/off this is all you'll need. Good luck! Post back if you need more help or if you're successful.