Geddy

MacOS doesn't play well with *.jnlp files like the IoX Launcher. You need to allow non-app store developers to approved list. I think it's easier than that these days, but not a mac user so can't give specific directions. If working on another mac and a PC is it possible to use those regularly or is this on a primary machine you use that you want the admin console ability? What macOS are you running? As @apostolakisl I would remove Java and download again. Just get the generic Java available from java.com (currently Version 8 Update 391 - https://www.java.com/en/download/manual.jsp). Then try. It might give you a warning that it's not able to run a file from a source other than the app store. I think you can click more info and still run it. I had limited access to a very old install of macOS that took a few extra clicks (and reading the alerts) to get things to run, but it ran without much trouble. And then ran without effort each time I attempted to launch admin console while I had access to that computer. You can search the forums for other posts about this for tips/tricks to try. I know @Bumbershoot had several help posts related to this issue that helped me when I tried the process.

@JRobbins probably not because that's not a "normal" issue to experience and need to overcome. If a PLM is working correctly then there's no need/reason to randomly reboot it. I've read tons of posts about unplugging the PLM and making sure you unplug/reboot the ISY (old models 99 and 994) and power them back up after the PLM has stabilized. If you're forcing the PLM to reboot it's possible it could put the IoX system into safe mode and it wouldn't know to recover once the PLM was stable again. Your issue is probably something better suited to ask UDI directly. You can refer to their website for "contact us" and send an email to ask them directly.

@Techman since it's an unannounced update you should probably open a ticket and see if @Michel Kohanim or @Chris Jahn can troubleshoot. Have you performed a full power cycle? https://www.universal-devices.com/my-tickets

Do you make a habit of leaving admin console open? That's not what it's designed to do. I would suggest always exiting admin console after you make adjustments. What firmware are you on if you were planning to upgrade to 5.7.1? It's possible something in the x.1 update fixed an unknown issue that you might have. Otherwise, save the error log for IoX and maybe PG3 log package and open a support ticket for them to review what might have happened. More than likely it was an overnight internet outage and because the admin console was open something got hung updating and a full system power cycle might fix it. https://www.universal-devices.com/my-tickets Out of curiosity: Why do you have to open every door and window after restarting the IoX system?

Shouldn't impact it, but I've never tried a filter plugged into the same outlet as a PLM. I would unplug everything from the other part of the outlet the PLM is connected to and see if you still have issues. If still having issues it could be a failing PLM. How old is the PLM?

This is a known issue with the start.jnlp file that had some issues released a few months ago. Resolution: Clear Java Cache (checking all three boxes) Delete any start.jnlp or admin.jnlp files on your computer Download fresh copy of start.jnlp from UDI website (or wiki or forum announcement post) Run start.jnlp Should be fixed for that "Not Found" issue. As for not being able to control devices it shouldn't matter if a computer is "closer" to the ISY. What do you mean "it's behind a filter"? Erratic control of devices seems that noise has been introduced to the system. Doesn't always mean a "new" device was added as many have found that even a failing power supply or wall-wart of another device has added noise. For one that is giving you issues open admin console and start the event viewer. Set it to "Level 3". Try controlling the device through admin console and see what events happen. Then physically control the device and review the event viewer. It's probably easier to save to a text file or copy to clipboard and paste to a text file so you don't have to keep having it scroll on other activity. Review the wiki troubleshooting steps for noise: https://wiki.universal-devices.com/index.php?title=INSTEON_Signal_/_Noise_Troubleshooting Fix issue 1 ("not found") first. If still having 2nd issue look for noise issues. Report back if you can give better description of the issues or the other error messages you get popping up.

If this is for a lot of programs make sure you've updated your UI. If you went through the migration and didn't clear the Java Cache (temp files) you need to run that process (make sure you check all 3 boxes!). Download a new start.jnlp from the UDI site, UDI Wiki, or the forum post for IoX Launcher. Tip to what @Techman says above about the "Query" program, if you've renamed the Polisy (look at the folder under "Polisy" in the main device tree) to a different name look for THAT name. It's probably at the end of your device list. It might also have a different icon that looks like a monitor.

the ISY994 takes the micro SD so it's not just an "SD Card" that many might consider it being. Here are the steps in the wiki that @paulbates was referencing: https://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:Replacing/Formatting_an_SD_Card Be sure to read the "NOTE" at the top of the page Perception might be altered since it's working. Glad you got things working again. Make sure you make a current backup!

Did you troubleshoot based on the previous post? How old are the devices that are turning on? Did you read the information @Techman provided about the (old) Insteon "All On" issue? Please advise: What ISY device are you using? What is your firmware? Have you factory reset and restored devices that have randomly turned on? How old is your PLM? Are any of the 5 devices you changed now turning on? Or are you seeing this on different devices that you haven't replaced?

@GSutherland I was afraid of that looking at your screen shot. Mac doesn't play nice with .jnlp files even if you have Java installed. Open Finder and navigate to the location where the JNLP file resides. Likely, the Downloads folder. Then right-click (or hold Ctrl key and left-click mouse) and choose Open. This will now pop-up a box where you can read the warning and this time click Open again to allow it to run. The JNLP should then launch using Java. This could have changed since I tried this in the past. I don't use macos and only tested on a very old version recently and was able to get it to load thanks to prior posts from other mac users. If the above doesn't help search the forums for your error and try some of the posts made. It's an Apple "security" issue not allowing such files to be run since they're from outside the app store.

@tmorse305 make sure in Profile (top right) you have the preferred ISY for what you want to work on selected. Then below that for Echo should be “Use all ISY in account”

@GSutherland what computer operating system are you using? It looks like Java association has been messed up. Please review this post I recently made for similar issue:

@rxjock are you running a 300 series Z-Wave board and devices? If not, then it might be of help to also consider updating to the last 5.x release for the ISY994 (5.3.4). I'm not 100% certain it was fixed, but there were a lot of little fixes between the version you're on and the last release for the ISY994 if you have the 500 series Z-wave or not running Z-wave at all. Additionally, do you have a location set in the "Clock" portion of the Configuration tab in admin console? As @Brian H points out it could be the power supply. UDI sells replacements, but you can also read the wiki to get details about options to try if you happen to have other power supplies available. https://wiki.universal-devices.com/index.php?title=Main_Page#Front_Panel_LEDs/Lights

When you rebooted did you just press the "reboot" button in admin console of have you attempted a reboot or shutdown by pressing the power button? In the past the reboot button in admin console didn't fully cycle the device and force everything to restart to complete an upgrade. For that the system needed to be: forced to reboot or shutdown (using multi-function button), pull the power supply, wait 20-30 seconds, power back up, wait 2-5 minutes for full boot to complete, then get into admin console.

Do you have an active UD Portal subscription? That's been the suggested method of accessing the system (Admin Console) while remote. Port forwarding leaves the system open to port sniffing and risk of attacking...but they don't know what they're attacking. With a UD Portal account you don't need to port forward and just use the URL to Admin Console found in the portal information screen. Just make sure you have a strong portal password and use the portal credentials to log into admin console while remote. (or while using UD Mobile while remote) Good luck on the ticket side.

@TheA2Z The "-170001" error has always just been blown off as "informational". At least by many users around here. There is no mention of this error number in the wiki error details. (Just Google site search for "-170001" to see other posts about this.) I also have these randomly appearing and don't worry about it. If really concerned/worried probably best to open a support ticket, but I doubt there's any way to "fix" it since it's been brought up a good bit over the years and nothing had been done to stop/slow these items down. https://www.universal-devices.com/my-tickets

@KHouse Other than what @dbwarner5 posted you would probably get more help/assistance with this (new) request/question if it was a new topic in the Elk plugin area (https://forum.universal-devices.com/forum/309-elk/). Only because you started off asking about something with Alexa that seems to have been resolved. Just didn't think this would get much new attention from Elk users. Probably only got the reply from @dbwarner5 because they're following this thread and got a notification when there was a reply.

@TomNow2 this is the first time I've heard of anybody adding another drive to the eisy. The best way to get an answer might be through the UDI Support ticket process. They would at least know if/how to enable it and initialize it. But I'm not certain if IoX or PG3 would have any use for it. You would probably be able to run it for some other reason outside of UDI implementation. https://www.universal-devices.com/my-tickets

@djones1415 Both answers above are correct. Instructions can be found in the wiki: https://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:INSTEON_Device#Replace...with I believe also in the ISY Cookbook (found in the wiki as well).

@j.rieff Probably just brand of bulb having issues. Since you say a bulb connected to a non-Insteon switch has a slow on rate that would make me think it's the bulb having issues with powering on. Do you have any other brand of dimmable LED? try those in these places to see what happens. I've used the Philips brand LED dimmable without issue for the past few years. They're harder to find these days. https://www.homedepot.com/p/Philips-40-Watt-Equivalent-Ultra-Definition-G25-Clear-Glass-Dimmable-E26-LED-Light-Bulb-Soft-White-with-Warm-Glow-2700K-2-Pack-573345/321121548

@leonpc not sure on this one...haven't ever used it. Have you read the configure information? https://github.com/UniversalDevicesInc-PG3/holidays-poly/blob/master/POLYGLOT_CONFIG.md I know others have used the HolidaysGoogle in the past, but you have to setup a Google account to sync to on that one. In regular programming on admin console you can uncheck "daily" and it gives you calendar options you could put time from/to and include a date. You might not need to rely on a plugin at that point. I've got this one: ChristmasTime If From 5:30:00PM on 2023/11/23 To 12:21:12AM on 2024/01/01 Then Enable Program 'Christmas Lights' Else Disable Program 'Christmas Lights' Then let the "Christmas Lights" program control when things turn on/off.

@jec6613 might be best to contact UDI directly to ask the question. https://www.universal-devices.com/contact-us/ The forums are more for user-to-user support. Asking here most users won't know. Best to go straight to the source than hoping somebody from UDI reads your topic.

@someguy do you have ZMatter dongle? I’ve seen posts by several that the ULTRALOQ Z-Wave locks work well with ZMatter.

@phawtrey the Axios error was posted by another user a little while ago. Found out that their device was not registered with a Portal account. Please check that the eisy is shown on your portal account and/or confirm on the admin console configuration -> portals tab the portal is approved. Portal Install Instructions: https://wiki.universal-devices.com/index.php?title=ISY_Portal_Installation_Instructions As for migrating plugins (formerly node server) it used to be something UDI needed to help with via a support ticket. I think there is a method now, but did not search the forums or wiki for that. Maybe you can find other posts or open a ticket. The plugins are linked to the UUID of the prior device and need to be updated to the new device. Please report back the resolution.

Please open a support ticket with UDI. https://www.universal-devices.com/my-tickets