Geddy

How did you restart the device? Did you just use the "reboot" button in Admin Console or perform a shutdown/power cycle or just a SSH command? When was the last time you ran an update? I think it might be best to open a support ticket if you're getting errors like that in a simple restart process. Something might have gotten corrupted and need fixing.

Interesting question. Not one that is easy to answer. Since Insteon uses a Hub for their own admin side the PLM is only required for systems outside of the Insteon brand to control (i.e. UD products and maybe others). There's a similar question recently posted in the Coffee Shop area that's interesting to see that many still come back and rely on Insteon for system reliability. Depending on how old the PLM was it could have been in the bad days of product life for those. Or hit-and-miss on having it stay reliable for you. But have to image for the "few" that come here to post that they have had PLM issues there are a lot that don't post here that might not have a single issue for years and years. It's a chance we take relying on the PLM to talk to our systems, and many see it as the weakest link. Glad you got it fixed. PS: There is/was a PLM repair service that posted here from time to time and had sales up on ebay to repair PLMs. Also there were quite a few posts in the past about how to repair yourself if you're handy with devices in anyway. Just try a Google Site Search on the forums for PLM Repair. If you think the PLM was defective and could be repaired.

@William Olsen I think @DennisC hit the nail on the head and @GHenry backed it up. Your programs are only running AT a specific time. This program ONLY runs AT 6:00am. Further, in your image above that program is DISABLED. Even if not disabled the slim red line along the left side of the icon indicates that the last time that program triggered it triggered false. Meanings of colors on the programs can be found in the wiki: https://wiki.universal-devices.com/index.php?title=ISY_Programs:Icon_Colors For your program to run the THEN portion it would have to be the very moment it was 6:00:00am and below 40.5°F the program would be true. If it doesn't happen that way exactly at 6:00:00am the ELSE runs (meaning the program is FALSE). The first part of this statement seems to be accurate since your weekend programs are showing enabled and run at startup if you rebooted the device after you manually set the temp on the thermostat the "ELSE" would trigger at start because the program is showing "[Run At Startup]". If you disabled the program and the temp changed then it is either on the thermostat or another program is triggering it. That's where the find & replace that @DennisC mentions come into play. Find what other programs mention these thermostats. Last question - before you migrated from ISY to eisy did you happen to make a text backup file of your programs? I don't think it's specifically in the wiki method, but it's long been a suggestion to make a text backup of your programs so they can be easily recreated should something fail. My expectation is you had to recreate the programs from memory and aren't exactly as you had them in the ISY994. My final suggestion might be (do you still have the ISY994 backup you used to migrate?) make a full backup of your system now make a text backup of the programs - right click on the "My Programs" folder and then select "Copy folder to clipboard" and then paste that into a text editor - like Notepad (not a word processing file/document). Then SAVE that text documents as your current programs. if you still have your migration backup from the ISY994 restore that again to the eisy DON'T DO ANYTHING TO THIS RESTORED VERSION! IMMEDIATELY make a TEXT BACKUP of your programs. (again, copy "My Programs" folder to a text file) Restore the eisy backup you made in step 1. Now you should be back to where you were and you might have a valid text backup of your "old" programs that were on the ISY994 and can recreate them again in the eisy. But I think just adjusting your programs to run in a range would be what fixes your issue. Furthermore, as @dbwarner5 suggests unplug the eisy and adjust the thermostat. The issue is you might need to leave it unplugged more than 12-24 hours to span a day of when your temp settings change. Good luck! Please report back with changes you attempt and any further findings you have.

Where did you find this? What @larryllix was suggesting is the settings within the Java console. -Xms512m, -Xms1024m, or higher Only use one for "max" setting. I find 2048 works on my system. For reference: I have usually had both a max and min set just for ease. To set this (if on Windows) open "Configure Java" (opens the Java Control Panel). Click on the "Java" tab then "View" and you should get a "Java Runtime Environment Settings" window. In the "Runtime Parameters" you can add the values. "-Xms1024m -Xmx2048m" - That's my current settings. I'm running on a desktop with 16GB Ram and don't keep Admin Console open longer than I need it to update/change things, and even then that's rare. With my settings I usually get about 3 or 4 weeks out of themes settings staying. It's very random when it "resets". I'm not sure if it's a Java temp setting getting flushed or the ud*.state files being flushed in a temp directory that's resetting it. I just know it's bothersome, but only takes 20 seconds to reset and re-launch for it to take hold again.

There's probably a command that support can give you through SSH to reset the network DHCP Lease on the Polisy. Even though you left it unplugged for an hour more than likely it's trying to pickup the old IP from the lease from your router even though it's changed. I agree with @kzboray to open a support ticket and get the best route that way. https://www.universal-devices.com/my-tickets Once you get this resolved please post the fix here to help others should they have this issue in the future.

@DannyFresh Looks like it is indeed an Amazon/Alexa app issue...a recent thread on their forums is discussing it (unrelated to UDI). https://amazonforum.my.site.com/s/question/0D56Q0000CYidpiSQB/cant-find-scenes-anymore Honestly, I've never added a scene as an option in Alexa so thankfully haven't had an issue. What happens if you delete the Scene from the ISY Portal run the "discover devices" on the Alexa device (or app). Does it forget it or wipe it out if it can't find it through the portal connection? If so then add back as a different device - you can add a scene but classify it as a light (Category) Perhaps even changing the scene to another category might push it into a different section in the app (just a shot in the dark). I'm on iOS and as of today if you open the app, click on "More" (lower right) then click on "Skills & Games" and scroll all the way to the bottom there's an option for "Your Skills". After clicking that it will show you what skills you have installed. I wonder if you disable the UDI skill and then clean up the listings on ISY Portal and then re-connect the skill if it will wipe everything out in the process. I know @larryllix has commented before that Alexa will randomly remove devices it cannot connect to because he's had to rebuild some routines because of that issue in the past. And @larryllix yes, I really miss the old alexa.amazon.com site. It was so easy to use a computer to update/change things. Agreed that many companies are forcing users to rely on their mobile device to update/use/manipulate their stuff. As some here complain about the Java access to admin console I hope that never goes away (or changes to another computer based option) because trying to program intricate home automation on a mobile device is painful. (IMO)

It would help if you use the "Copy to Clipboard" function on the program (right click on your program - last menu item is "COPY to Clipboard") and paste the text into a reply so the program(s) can be evaluated to give tips on what might be happening. I just tested a simple motion program I have for my Doorbell Pro and it worked as expected. (NOTE: No need for a textbox (code) or quote box, just paste as text) My program is: -------------------- ~Door-Motion - If '~NodeServers / ~Ring / Doorbell (Motion)' is switched Motion And From 11:01:00PM To Sunrise - 45 minutes (next day) Then Wait 20 seconds Set 'Desk Lamp' On Wait 5 minutes Wait 12 minutes (Random) Set 'Desk Lamp' Off Else - No Actions - (To add one, press 'Action') -------------------- What is your IF trigger? What happens if you right click the program and select "Run Then"? Do you get the expected result?

@TUhl01 since you have another thread about that issue I'm closing this one since the original question was resolved.

Do you use UD Mobile? You should also get alerts there when updates are started and completed. From this post showing some of the alerts both in admin console and UD Mobile. Quite possible, but haven't had any other macOS users comment (that I know of) so couldn't tell you if that happens or not. As a Windows and UD Mobile user I can say I get the notices mentioned in the above post as expected. I typically don't hit the "OK" on the first pop-up after hitting the "YES" to begin the process. If you're clearing out that warning box it might not pop up new ones after the process completes. It's also possible if you click off the configuration tab alerts might not present themselves. I know in the early days I would click OK and not get any additional popups, but I'm not sure if they were programmed in "early" eisy days (meaning maybe Jan-June 2023).

It very well could be. I don't have a Polisy to test on, but maybe delete your ud*.state files (referenced in the wiki) as an extra step from what you've done of clearly Java cache and getting a new IoX Launcher download. Not 100% sure this would help, but a .state files is related to "finder" so maybe that's keeping options that were available at one point. As @DennisC says, if it's working as expected then ignore PG2 option.

@btreinders Looks like UDI was able to resolve the issue and (larger) files should be able to upload now. Please try (through PM) again.

@btreinders It appears the forums site has somehow changed the file size that can be attached/uploaded. Nothing on the forums settings should be blocking file sizes, but there have been a couple of reports that files larger than 1MB cannot be uploaded to a forum post or a private message. Options are: Open a support ticket and upload the file there, but I don't think @Jimbo.Automates has access to that so it would just be forwarded to him. Ask @Jimbo.Automates for his email (maybe in PM so it's not so public for obvious (spam) reasons) and send the file(s) directly to him. We have reviewed at all the settings available to us from the developer and cannot find why this happened.

When was the last time you ran an update on the device? There was a problem with a release in the last couple of weeks that was later fixed by UDI. Run "Upgrade Packages" again and that should fix the alert. When local to the device go to this webpage: eisy.local:8443/WEB/sysconfig.txt (if your router doesn't handle friendly URL replace "eisy.local" with the IP of your device) Look for an IoX Version number. I'm not local currently so don't know what it should be, but probably be 5.7.1_7 (or higher). I think the issue was on _7 so maybe the fix is _8, but again, I am not local to my device so cannot tell you at the moment what to expect. Here's where UDI acknowledged the issue (and then reported it was resolved):

Please see some troubleshooting steps in this thread and ultimate solution was network issues.

There have been a few posts about this a while back (both when Polisy came out and again earlier this year when eisy was released). Most feel since there is a lot more being processed by these more advanced systems that a proper shutdown or forced reboot is suggested so you know systems are halted/stopped and don’t risk becoming corrupt with a simple power pull. Of course if they aren’t on a UPS and the power goes out there’s nothing stopping the systems, but usually we (the users) see a power cycle as a quick/easy way to just restart everything. And usually it’s when updates have been attempted or if something is “stuck”. Often times that can be when systems become corrupt if not stopped properly.

The ticket link was in my previous post, but I see @Javi shared the link again. Technically it shouldn't be different, but many have found over the course of updates that sometimes the reboot button in admin console doesn't fully restart the eisy. For that reason a full power cycle might be necessary. I can sometimes tell if a system is hung or stuck if the muti-function button presses does not actually reboot or shutdown the system as expected. The wiki has the proper button pushes for the multi-function button (the power button) on the eisy. Hope it's a simple fix. Please try to post back what steps might have been taken to get this resolved so it might help others should they have this issue in the future.

Thanks for updating us on the issue. Are you able to keep the eisy closer to the primary router/modem or will you be moving it back to the barn? Did you resolve the network issues back out to the barn? (if moving it back out there) Wouldn't want it to become an issue again and have to keep moving it into the house to update/run stuff. Glad you got help through the ticket!

@midrar 2 nodes seems right. I have a Ring Doorbell Pro and only have the same as you. I have a program that when it dings will turn lights on. If you make a program use "Control" and your doorbell will show up and then you should get a "Ding" option. Your comment made me think about mine because I recalled that I had a ring a few days ago and events did not happen as expected. Indeed, my program was not triggering. Check on the UD Portal and see if your remote connection is active. Mine was "NO". I figured that might have been my issue and then pressed "Reconfigure" and after a moment "Refresh" and it went to "Yes". After that was yes I tested my doorbell and the "Ding" program triggered as expected. @Goose66 see if your portal is showing "No" for the active line. Just for reference the last time my "Ding" program had triggered was December 4th (based on the summary tab). I've had several dings since then so know it hasn't been working for about a week.

As @DennisC points out maybe just reboot or power cycle of the eisy will help. Otherwise, make sure the eisy and UD Mobile are completely updated. You can find the current firmware for eisy in the current release announcement area. Make sure you have the current version of UD Mobile from your mobile device store. If all this is confirmed and you're still having problems then let us know how you are connecting to the device. If through portal - maybe setup a local connection to make successful sync if locally then attempt portal connection for a successful sync Did you migrate to the eisy recently? If so, did you click on and save each network resource (that's part of the migration steps) Have you ever had a successful sync with UD Mobile? If so, what might have changed since the last successful sync? account credentials change? Network equipment change? If these fail the next best thing would be to open a support ticket with UDI and be sure to mark as UD Mobile issue. https://www.universal-devices.com/my-tickets

Try changing time zone (to not your correct zone) then power cycle. Check the wiki for button pushes to shutdown (I think it’s 6). Blue light should turn red. Then pull the power supply. Wait 30-60 seconds and power it back up. Wait about 2 min then go into admin console and change time zone back and/or put location back in. If the device is online when it boots some systems should try to sync with a time server. If still not updating and support gets you sorted out try to post the steps they give you so it helps others if they get into this situation. Good luck!

This hasn’t worked for years. At least don’t think it has. Mostly because browsers dropped support for Java. The suggested (only) way to access admin console is through IoX Launcher. All you should need to do is change timezone. Once in that screen does the bottom of the screen show custom location that you can enter latitude and longitude for your location? I’m not at a point I can get into my admin console so can’t try on mine. But should be where it is set. Helping others always helps strengthen the forums and you own comfort in the systems. Still, thanks for joining and posting. Hopefully between this and a support ticket things will sort out as expected.

Try this: http://eisy.local:8080/WEB/udajax.htm If your router isn’t allowing friendly URL replace “eisy.local” with the IP address of you’re device. Make sure you have set an IP reservation on your router so the eisy is always at the same IP address. As for the time issue, you should be able to change location in admin console on configuration tab just as you did in the ISY994. https://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:Configuration_Tab (I know this is “old”, but still applies for the most part) This is normal and not impacting anything. Don’t try to enable it. That’s not necessary for normal operations. PS: @DNewkirk welcome to the forums!

I agree with @Bumbershoot that I think the ticket is the best option now. Had you already run the "migrate to ZMatter Z-Wave" on the Polisy? I'm not 100% sure if that was ever an option on the eisy, but might have been in an early firmware. It might have been removed, but don't know. Reading the wiki the "migrate to ZMatter" is the only time it would give you a migration backup option (seems like anyway). Otherwise, I'd think like a normal backup if you ran the Z-Wave dongle backup first then backed up the IoX that it should restore everything on the eisy. But if you've tried it that way then I'm not sure the next steps to try. Good luck! Hope it's a simple fix. If it is...or even if it isn't...try to make some notes and post the fix here so it might help others should they run into the same issue.

@jdm5 For reference please let us know what IoX version you are running. Admin Console -> Help -> About If you've turned on Z-wave support do you now have a Z-Wave menu in admin console? If you're making a Z-Wave backup on the Polisy you have to also backup the IoX system. The Z-Wave backup is fed into IoX then your backup should include Z-wave information. I did not have Z-wave before having the eisy and it's been almost a year since I put things into service so don't remember the steps, but it's possible if you've just always had the Z-Matter dongle attached that it might not need that step. I think the migration was more for people coming from Polisy with different Z-Wave controller.

@NewTech As @Brian H says the reset button has multiple options "associated" with it. You can see on the wiki some steps in resetting: https://wiki.universal-devices.com/index.php?title=Resetting_Your_ISY