Geddy

@Javi Thanks for the updates! I can confirm (for me) that the app isn't crashing and geofence events are happening regularly even if the app isn't running or in the background! Well done!

@gweempose correct. Since you're not migrating devices just follow the steps for the portal migration.

@gweempose have fun! Please read the migration steps found in the eisy User Guide in the wiki: https://wiki.universal-devices.com/index.php?title=Eisy:User_Guide Read all steps before performing them so you know what to expect and what to do. Migrating the portal is part of this process. You don't want to delete the 994 from the Portal as you will migrate the portal subscription to the new device.

Are you using the new PLM with the old ISY994 setup? Did you follow the "replace modem" method in the wiki? https://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:File_Menu#Replace_Modem_(PLM) It's not just a plug and play. You have to perform the replace modem process to put the link tables into the new PLM. It's possible something started introducing noise into your system (could be new or even old devices so don't just think "I didn't add anything to the system"). You should try troubleshooting for noise with the working PLM first before blindly replacing it. This wiki area can help troubleshoot for noise: https://wiki.universal-devices.com/index.php?title=INSTEON:_Troubleshooting_Communications_Errors Also, @MrBill had a good post on tracking down noise a couple of years ago that might help. https://forum.universal-devices.com/topic/35216-programs-not-working/#comment-330289

@mbking interesting that it's still happening then. I think UDI was hoping the _1 kept that from happening. Would you open a support ticket for this issue and see if they can track what might have happened or use your case as more investigation? Download an error log from your IoX process when you can and include that in the ticket. https://www.universal-devices.com/my-tickets

@mbking even though this was a PG3x update if you were running an earlier version of IoX it also updates through this process. Were you running a 5.6.x version or had you already updated to IoX 5.7.0? The programs disabling is a "known" issue in the 5.7.0 update and UDI is trying to fix. Glad you've fixed it. Just for reference can you go to this link in a browser and report the IoX/ISY Version? https://eisy.local:8443/WEB/sysconfig.txt (If Polisy replace eisy with Polisy or use your device's IP address in place of "eisy.local") Looking for: 5.7.0_1 (or greater...as of now I think only _1 is released)

As @DennisC and @apostolakisl mention there's no good way to have them running together. Insteon devices can only have one controller. So unless you have 2 PLM and put some devices on one system and some on another you wouldn't be able to run both devices to control the Insteon you have currently have in place. That's where the migration comes into play. If you are only running Insteon currently the migration is very straight forward and easy. Quite possibly without issue you wouldn't even know you made the change. So you're not "starting over". You're able to migrate the devices/setup from the ISY994 (as long as you're using firmware 5.3.4), and since you say you don't have any z-wave currently you more than likely are, or could/should be running 5.3.4 on the ISY994. Good luck!

@Excalibur78 good to hear! Maybe a bit extreme, but glad you got it working again.

@Excalibur78 Don't reset anything yet! You've got a few options: Go to the portal and see if there is a green dot next to the ISY. That will indicate that it's at least connected to the network and able to communicate with the portal. Look at the information then ISY Information and use that "Admin Console URL" to add to the IoX Finder window above. Use your portal email and pass to log into the admin console. If you still can't get that to work here's how to reset the password for the ISY994: https://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:Resetting_Your_Userid/Password#ISY-994i_Series I've never attempted this, but guessing this should still work. Be careful though because I think if you hold it too long you could factory reset the device. So proceed with caution. Though, you do have a backup. (Looks like 30 seconds will reset the ISY994 so just don't hold it that long!) NEVER reset the PLM! That has NOTHING to do with logging into the device. If you think you have a PLM issue make sure that it is powered on first before connecting the ISY994 to power. Allowing 60 seconds for the PLM to power on and be stead then powering on the ISY994 watch the lights on the front of it. https://wiki.universal-devices.com/index.php?title=Main_Page#Front_Panel_LEDs/Lights If the lights to not behave as expected try replacing the power supply to the ISY994 (specs given in above link). PS: Use the mention or quote a section to get it to notify me of a reply. Mention start with @ then type the name and a list will appear below the text (). Select the screen name (by clicking on it or cursor down and enter on the name) you're wanting to mention and it should turn blue like your name does above.

Thanks for the product and firmware. If you're using IoX Launcher and trying the local URL then either local or cloud option those should both be the local device user (admin) and pass (either "admin" or something you changed it to). If you have it connected to the UD Portal you can use the URL in the Portal information area to get to the admin console and use your portal credentials and it should load/login. I think somebody just commented though that if you log in that way it doesn't give you the option to change the local credentials. I don't have an ISY994 running currently to test it and certainly not one with an active portal account. Is UD Mobile still able to access the device? I've never tried this, but in the admin section of the UD Mobile app it has a "Set Credentials" option to "Set local username and password". That might be an option to reset them to admin/admin then try from the computer. I'm not sure how that works so you might need to run a sync just to be sure it's written back to the ISY994. I don't see anything in the wiki for that in the menu so it's either new and hasn't been detailed or just works as expected and didn't need to be spelled out. https://wiki.universal-devices.com/index.php?title=UD_Mobile#Admin_Tab

@paulbates welcome back! Yeah, a lot has changed in the last several years, but much has remained the same. Make sure you skim through the Wiki User Guide for the eisy for filling in the blanks a little. @lilyoyo1 did a good job with the Q&A around the time the eisy was launching. IoX is just like the old ISY994 (and before that I guess ISY99 and maybe even earlier products, but that's before my time). Java based, using the IoX Launcher. That's been around a while though (2018) so you probably had that before departing the ISY994. I3 devices should be mostly supported now, but I think some report that might still not be 100% integrated, but I guess UDI and Insteon are working out any remaining issues there and will have them fully supported in time. @Javi has been leading the charge on the UDI developed UD Mobile app for both Android and iOS. Z-Wave and Zigbee are now supported with the ZMatter product with Matter still on the horizon. The node servers are major improvements and vast integration option that's really grown over time. You can see the current list of node servers here -> https://polyglot.universal-devices.com/

@Excalibur78 Welcome to the forums. First off, What ISY device do you have? Is this an ISY994 or a newer device, Polisy or eisy? What firmware are you running? How are you attempting to access admin console (IoX Launcher or admin.jnlp)? What computer OS are you using (Windows (what version), macOS, or other?) Beyond that - what did you do that you needed to restore the backup?

Correct, an error happened in the start.jnlp file and was corrected. That’s why downloading a new copy fixes that error. While you might think what you have is “good enough” when UDI suggests downloading a new “start.jnlp” file to correct the issue it’s probably a good idea to do that. Others that had the issue reported it fixed (myself included) with new download. Not sure why you wouldn’t try it to get rid of the annoyance.

For me it's been reliable as long as UD Mobile is at least a background app at the time of crossing. Since I don't use the app often and I usually close all unnecessary apps I'll inadvertently close UD Mobile and will again miss crossings. So just make sure to open the app then leave it running, but doesn't have to be active (at least not for me).

@svetter so you got it working? No, it should be blue (at least I thought. Blue means it's on. It shouldn't have any indication of doing anything from the power light. It is all internal. When you held it down until it turned red you forced shutdown/power off. Either way...glad it worked. As for having 2 addresses that was standard for a while, I think the latest IoX Launcher (Start.jnlp) file changed that to look only for the eisy.local address. So you might want to clear your Java cache and download a fresh start.jnlp file from the UDI website (click on "MY ISY"). It doesn't hurt to have 2 addresses in IoX Finder window. They're the same machine. UUID should match as should firmware. It apparently caused several people to ask about it in other posts and some must have opened support tickets about it for UDI to change the file again. My pleasure. Always good to keep an eye on the wiki for tips and tricks.

Perhaps there's just not a fix for this. I know there's been a bump in version from 5.7.0 to 5.7.0_1, but not apparently that wasn't to fix the program issue. Agreed it's a big issue. And either there's not an "easy" fix or just an uncertain reason for causing it. I think the fix was that the programs would disable again on reboot so at least it wasn't happening every time the device restarted as long as you upgraded again.

@johnnyt understand your concerns. Best way to address them would be to contact UDI directly: https://www.universal-devices.com/contact-us/

@svetter https://wiki.universal-devices.com/index.php?title=Eisy:User_Guide#Multi_Function_Button Looks like 3 button pushing resets for SSH and IoX. give that a try.

@rick.curl since Zigbee is still in early development/release this issue is probably best served with a support ticket so UDI can look at what caused your issue and how to correct it for you and hopefully others in future releases. https://www.universal-devices.com/my-tickets

@brians if you made a backup before the update you can restore that and the programs will be returned to their state from the backup. At least it worked when I updated. Seems this issue was triggered in the 5.6x to 5.7 update and attempted fix was put in place, but apparently didn't resolve the issue.

@gschoffstall Really glad you got it sorted out and working again! Well you had "99ir" in two posts so figured you were dead set that you had a "99ir" instead of "994", but either way...you're up and working again. Make sure your router has a DHCP reservation for the ISY994ir. Perhaps you didn't and it changed IP and IoX Launcher didn't find it at the new IP until you added it manually. Don't set a static IP on the ISY994 as that could cause a lot of issues if you replace your router and it uses a different DHCP table. The latest recommendation from UDI is to use DHCP reservations rather than static IP setting on the ISY994. As for having information after a factory reset...might not have done the reset properly, but then again I can't say I ever tried it to know what the result would be, but restoring a recent backup is a good move. Time to take another backup just to have it more current now! What's confusing is there's apparently now 2 meanings of "not found" in IoX Launcher. From time to time there's the one that if you're on a different network the title bar will display "not found" because there's not a local IoX instance. Then recently the IoX Launcher (start.jnlp) supplied by UDI had a bug in it that had a pop up box for "Not Found" (I think this is what @IndyMike is referencing). That issue since been resolved by clearing Java cache and downloading a new start.jnlp file.

No, restoring a backup does not roll back the firmware upgrade. At this time I've not seen any ability from UDI to roll back on the Polisy/eisy. You would probably need to open a support ticket and see if there is an internal method that they could supply, but I think even UDI had commented that it was not an option currently to "roll back". If an update created a "major bug" that impacted lots of users there would probably be a quick fix update. At present the "Upgrade Packages" button updates anything that is released by UDI. So if you want a PG3/PG3x update you use the same method. It would also then potentially update the IoX version as well. The two are not mutually exclusive for methods for updating. It's apparently an effort to keep users on the latest versions of both IoX and PG3x as each release fixes something or adds features. (So you wouldn't necessarily be a "version behind" if you're updating.)

You've made some interesting troubleshooting steps. I'll leave it to others to try to help you out, but I think you've created more work for yourself than actually fixing the problem. If you can get to the ISY994 through the web interface then it's a Java issue and computer issue not allowing you to correctly load/connect via IoX Launcher. Are you running any firewalls or anti-virus programs? Turn those off. Here's some old troubleshooting steps that might help and might still apply, but if you've reset the ISY994 and you randomly changed PLM not really sure what stage you're at to help you further. https://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:Troubleshooting_Flowchart (Note, some items might not still apply as this page hasn't been edited since 2013, but a lot might still apply.) HOLD ON...ISY99IR??? Really? So even older than the 994? It's quite possible you're the second case recently having issues accessing the ISY99 admin console. I think somebody else recently reported that java was blocking access because of certificate issues. Search the forums for recent posts about the ISY99. What computer OS are you running? What Firmware is on the ISY99? Good luck!

@johnstonf I wonder if it's a result of the change posted by @bmercier in June. No recent update to this so not sure if UDI was able to update things behind the scenes or of Google finally made a change that impacted users differently. Might be worth putting in a support ticket for a UDI Portal review. https://www.universal-devices.com/my-tickets

Please review this section of the wiki for the front lights of the ISY994: https://wiki.universal-devices.com/index.php?title=Main_Page#Front_Panel_LEDs/Lights More than likely your power supply has gone bad. Even if the power light is on and steady it might be faded or dimly light. Power supply info is given in same area linked above. If you think the power supply is fine then check your router for "connected devices" to see if you see the ISY connected. Have you changed/replaced your router recently? Make sure the PLM is powered on first (maybe 30-60 seconds) before you power up the ISY994. Lastly, make sure you have downloaded a fresh IoX Launcher (start.jnlp) from the UD site (click on "My ISY" at the top of the UD site). Delete any old copies of start.jnlp or admin.jnlp that may exist on your system.