Geddy

@Kevin Connolly hopefully Insteon can let you know. I’m not sure if it was anything people might have thought about in the past. I’d say if anybody might have such information is might be @Brian H or @IndyMike as they are very experienced with the inner workings of the devices. If you do get a reply with the info please be sure to post here to let us know and to have it available should others ever need to search for such information.

I agree with @DennisC, if you’re “a newb” then SSH would be my last attempt at doing this. is your eisy able to be close enough to be wired into your router rather than using WiFi? I would usually suggest a wired connection if at all possible (one less “unknown” to deal with if/when you have issues). UD Mobile is able to handle the WiFi (or wired) connection, but I’m not 100% it would connect without a WiFi password since 99.9% of networks should have passwords. If you have attempted to get it to connect with UD Mobile and it doesn’t work then you might consider opening a support ticket to see if there is a way to “force” it to connect to an unsecured WiFi network. https://www.universal-devices.com/my-tickets/

@andrew77 My first steps would be to check on the admin console and controlling devices. I would then review the program/summary tab to see if programs triggered when was their “last run” time and what is their “next run” time? Then, I would attempt to run the “if” or “then” of your programs. If you have issues when using admin console then check these trouble shooting tips from the wiki: https://wiki.universal-devices.com/Main_Page#INSTEON_2 If things work as expected with the admin console controlling devices and programs then it’s more than likely something with UD mobile and Echo.

@awysocki eventually “ZMatter” will include the ability to control matter devices. UD just hasn’t released the Matter ability yet. They’ve posted that it is still in the works, but no timeframe given for when it will release. Currently ZMatter can control Z-Wave and Zigbee devices.

@Kevin Connolly you might want to also ask on the Insteon forums or ask Insteon support directly since the PLM is their product. You might also want to try a Google site search to dig deeper on these forums. The search function on the forums only finds “current” posts. Once older topics are auto archived only Google site search seems to find them.

Try auto linking. Otherwise, make sure that you're putting in the address correctly. Ds and Bs sometimes look like 0 (zero) and 8 (eight) and vice-versa. I rarely will type in an address to link and rely on auto to make the connection. If new (to you) device please be sure to select "Remove existing links". Many will always suggest a factory reset before adding a device (even if brand new from the factory) as sometimes even factory testing can create links in devices that could have unexpected results once added to a system. This being in the ceiling fan it's probably not the easiest device to get to and near impossible to factory reset without assistance.

If you want/need something from the “mfg” you’re best bet is to open a support ticket to ask the question directly with Universal Devices. https://www.universal-devices.com/my-tickets/ Since we are just like you (users of the devices) we don’t know any more than what’s available on UD’s site. My general idea would be that most consumer grade electronic devices don’t typically operate well above 100F. Just from checking a few devices I found by looking up online.

@4481hoods odd place for it to be. What OS are you on? I’m on iOS and UD mobile version 1.1.64. It’s in the top right of the main “Home” are as I posted above and available on the top right of “My Devices”, “My Programs”, “Variables”, and “Network Resources”. If you only found it in one place maybe you’re on Android or different version. I’d be surprised if it got moved to only ONE area.

@4481hoods Make sure your app is up to date. What operating system are you using?

I think this moved recently. On the home tab click the three dots on the top right and synchronize should be there.

No, eisy only runs PG3x. Also, don’t update the Polisy as an update removes PG2 from it. PG2 has been discontinued and removed from current systems. If that’s a deal breaker then keep it running as you have it for now.

Excellent! For the errors you're seeing you might want to power down the ISY994 and the PLM. Then plug the PLM first for about 60-90 seconds then plug in the ISY994. If you haven't power cycled since the power came back on it's possible the PLM wasn't fully active before the ISY994 tried to initially communicate to devices and it's just goofy. Depending on the storms it's possible you took a surge to the house and could have knocked the PLM out of commission. But I'd try a clean power cycle first before assuming it's dead. But 7 years on a PLM is good, all things considered. Once internet comes back try to go back to the IoX Launcher method. The admin.jnlp is a good fallback in a pinch (like this), but if you use the "cloud" connection method in the IoX Launcher option it always assures you have the correct UI for your firmware. Good luck!

@FerventGeek I just want to ask and confirm... Are you currently using an ISY99 (as your text says)? Or are you using an ISY994? There's no migration path from ISY99 as those were discontinued ages ago. The old ISY99/994 cannot use the USB PLM so you can't set it up with your existing device. For the rest, you might be causing issues and a lot of extra work trying to change from serial to USB based PLM, but I think it can be achieved if you follow the directions and perform the PLM replacement process along the way. Mobilinc portal will not work with eisy so will more than likely break what you've got. But I don't think it worked with Polisy either so not sure what you're doing with it. You've probably got it directly feeding to the old ISY (99 or 994?) device rather than IoX on the Polisy. There's no migration from PG2 to PG3 as it's a completely different system. So more than likely most of those integrations will be lost and need to be purchased and setup in PG3x and set back up any scenes and programs you have for them. First and foremost, in the ISY99/994 device right click on the ROOT program folder and select "Copy Folder to Clipboard". Then paste that into a text editor (for Windows use Notepad). DO NOT USE A PROGRAM LIKE MICROSOFT WORD! This will give you a full (text) copy of all your programs so you can set them up following getting the eisy/PG3 system up and running.

@tmorse305 looks like the same issue @Techman had recently.

@LFMc when running the "start.jnlp" file it is trying to connect to UD's site to download the IoX Launcher. If you've got the IoX Launcher icon on the desktop it should open without the need for internet. Then make sure you use the "local" option to connect to your ISY994. What computer operating system are you using? I think you're running something other than Windows (if I recall). Typically, (speaking as a windows user) "start.jnlp" is only needed ONCE to install the IoX Launcher icon to the desktop. Then all you click/run is IoX Launcher. Rather than using the start.jnlp file you could attempt to use the local admin.jnlp downloaded directly from the ISY994. I forget on the ISY994 if you need a port or not, but try: http://ip.of.isy.994/admin.jnlp If that doesn't do it add a port :8080 or just :80. Then run admin.jnlp and it should get you in. Otherwise, if you've got a phone you can use as a hotspot to get internet on the computer for the start.jnlp to run that would be an option to at least try to get IoX Launcher back on the desktop. @Techman - funny suggestion of downloading IoX Launcher if he doesn't have internet!

@MNTheatreGuy wanted to check and see that your ticket was resolved. Did you get the system to update? What steps did you go through to get things to work?

@K-bert good to hear it's being put out to others to try to pick up and maintain. Hopefully somebody will be able to take it over and get the additions you're looking for.

@epete you might be better off opening a ticket and asking UD directly about this. It's been a while since most were changing from the internal card to the USB enclosure. I seem to remember many snapping the card to get it to fit. But you'd be best served working directly with Universal Devices on that process. They aren't able to monitor the forums as much as they did in the past so open a support ticket and get your answer quickly. https://www.universal-devices.com/my-tickets Try to post back to let us know what they suggest and what you end up doing (and maybe sharing pics) to help others that might have this same situation.

@K-bert and @Rocketron if it appears to be a dead plugin (formerly Node Server) the best bet is to open a ticket with UD and ask if they've had any contact with the developer to see if they are active or not. They could then potentially offer it out to other active developers that might be able/willing to take over the plugin and modify it if needed. Open a ticket here: https://www.universal-devices.com/my-tickets

@MNTheatreGuy the only other thing I would check is are you running any (3rd party) anti-virus, firewall, or VPN on the computer you're on? What computer OS are you using (Win, Mac, Other?) It's possible a prior update got hung in process somewhere. If you've attempted multiple update processes it could be "confused" and think UD would be best suited to check the logs and/or to help find what's happening. If you get this resolved through the ticket please post the steps to resolve here best you can so it will help us and others that might run into this issue. Good luck!

@MNTheatreGuy You seem to be doing the correct process. Typically the dialogue popup will remain on the screen until you click otherwise. Also, if you're running UD Mobile you should get alerts that updates are starting and when they're complete prompting for a reboot. Before you attempt again please check the Help -> About to confirm your UI and Firmware match. Please be sure and review this post: If still having issues please submit a ticket to UD for specific assistance with getting your device updated. https://www.universal-devices.com/my-tickets

Try the multifunction button for the reset: https://wiki.universal-devices.com/Eisy:User_Guide#Multi_Function_Button

@Bill S First, for program help on the forums please use "Copy to Clipboard" by right clicking on the program then pasting it as TEXT in the forum message. That's the preferred method rather than screen shots. It makes it easier for people to read and assist to suggest alternate program suggestions to copy/paste what you provide rather than trying to assist with a screenshot. It also make that program searchable if it should be something others attempt in the future and try a forum search. As @oberkc suggested above try the "status" rather than control. The way you have the program with control is considered a physical operation of the switch. If you are attempting to use Echo to turn off the light there's no "switched" (or "Control") happening. It's just a status update on the admin console side. Otherwise, you should be able to have Echo command the program by telling it to turn the program on or off. As the wiki explains the "on" will run the "Then" of the program and "off" will run the "else" of the program. (found here:https://wiki.universal-devices.com/ISY_Portal_Amazon_Echo_Integration_V3)

HA! Guess somebody made a top level section, but didn't add any context. I'm sure the link @DennisC will get you moving forward. I guess my comment about the eisy user guide being where people got the information in the past was missed in my prior post.

@mmb Check the wiki - https://wiki.universal-devices.com/Main_Page#Migration I haven't read through this so don't know if it covers everything, but should or at least the eisy user guide was were most people would find the steps.