Geddy

@rick.curl since Zigbee is still in early development/release this issue is probably best served with a support ticket so UDI can look at what caused your issue and how to correct it for you and hopefully others in future releases. https://www.universal-devices.com/my-tickets

@brians if you made a backup before the update you can restore that and the programs will be returned to their state from the backup. At least it worked when I updated. Seems this issue was triggered in the 5.6x to 5.7 update and attempted fix was put in place, but apparently didn't resolve the issue.

@gschoffstall Really glad you got it sorted out and working again! Well you had "99ir" in two posts so figured you were dead set that you had a "99ir" instead of "994", but either way...you're up and working again. Make sure your router has a DHCP reservation for the ISY994ir. Perhaps you didn't and it changed IP and IoX Launcher didn't find it at the new IP until you added it manually. Don't set a static IP on the ISY994 as that could cause a lot of issues if you replace your router and it uses a different DHCP table. The latest recommendation from UDI is to use DHCP reservations rather than static IP setting on the ISY994. As for having information after a factory reset...might not have done the reset properly, but then again I can't say I ever tried it to know what the result would be, but restoring a recent backup is a good move. Time to take another backup just to have it more current now! What's confusing is there's apparently now 2 meanings of "not found" in IoX Launcher. From time to time there's the one that if you're on a different network the title bar will display "not found" because there's not a local IoX instance. Then recently the IoX Launcher (start.jnlp) supplied by UDI had a bug in it that had a pop up box for "Not Found" (I think this is what @IndyMike is referencing). That issue since been resolved by clearing Java cache and downloading a new start.jnlp file.

No, restoring a backup does not roll back the firmware upgrade. At this time I've not seen any ability from UDI to roll back on the Polisy/eisy. You would probably need to open a support ticket and see if there is an internal method that they could supply, but I think even UDI had commented that it was not an option currently to "roll back". If an update created a "major bug" that impacted lots of users there would probably be a quick fix update. At present the "Upgrade Packages" button updates anything that is released by UDI. So if you want a PG3/PG3x update you use the same method. It would also then potentially update the IoX version as well. The two are not mutually exclusive for methods for updating. It's apparently an effort to keep users on the latest versions of both IoX and PG3x as each release fixes something or adds features. (So you wouldn't necessarily be a "version behind" if you're updating.)

You've made some interesting troubleshooting steps. I'll leave it to others to try to help you out, but I think you've created more work for yourself than actually fixing the problem. If you can get to the ISY994 through the web interface then it's a Java issue and computer issue not allowing you to correctly load/connect via IoX Launcher. Are you running any firewalls or anti-virus programs? Turn those off. Here's some old troubleshooting steps that might help and might still apply, but if you've reset the ISY994 and you randomly changed PLM not really sure what stage you're at to help you further. https://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:Troubleshooting_Flowchart (Note, some items might not still apply as this page hasn't been edited since 2013, but a lot might still apply.) HOLD ON...ISY99IR??? Really? So even older than the 994? It's quite possible you're the second case recently having issues accessing the ISY99 admin console. I think somebody else recently reported that java was blocking access because of certificate issues. Search the forums for recent posts about the ISY99. What computer OS are you running? What Firmware is on the ISY99? Good luck!

@johnstonf I wonder if it's a result of the change posted by @bmercier in June. No recent update to this so not sure if UDI was able to update things behind the scenes or of Google finally made a change that impacted users differently. Might be worth putting in a support ticket for a UDI Portal review. https://www.universal-devices.com/my-tickets

Please review this section of the wiki for the front lights of the ISY994: https://wiki.universal-devices.com/index.php?title=Main_Page#Front_Panel_LEDs/Lights More than likely your power supply has gone bad. Even if the power light is on and steady it might be faded or dimly light. Power supply info is given in same area linked above. If you think the power supply is fine then check your router for "connected devices" to see if you see the ISY connected. Have you changed/replaced your router recently? Make sure the PLM is powered on first (maybe 30-60 seconds) before you power up the ISY994. Lastly, make sure you have downloaded a fresh IoX Launcher (start.jnlp) from the UD site (click on "My ISY" at the top of the UD site). Delete any old copies of start.jnlp or admin.jnlp that may exist on your system.

@flurec welcome to the forums! Interesting first set of posts. Sadly, I don't use motion sensors so can't directly help in this case. Although, perhaps sharing an actual program would help in the review and help of this. To share a program on the forums it's easiest to right click on the program, select the last menu item "Copy to Clipboard" then paste as text in the forum post. This way anybody that can try to help can edit the text of the program to possibly guide you to the way of getting the desired outcome. It's much easier than using a screen shot. There is an "export..." option...you do NOT want that. You want to be sure you use the last menu option, "Copy to Clipboard" To me, it's not really clear what is setting the ramp rate. Is it the program or is it set to the device specifically? Or do you have multiple programs performing these tasks? Hopefully somebody with good programming knowledge can help you out. Please also let us know: What firmware you're on (you've posted in the ISY994 area so assuming you'll be ISY994 5.3.4. If still on a 4.x version the answer could be quite a bit different because there were big changes made from 4.x to 5.x in how scenes are handled.)

That's for developers only. Unless there's a current discount for ISY users there aren't discounts available. Looks like the most recent discounts expired yesterday - https://www.universal-devices.com/zmatter-usb-is-back-923/ With the 300 series board you're limited to updating to 5.0.16C version: If you're setting up the system as "new" then I would certainly upgrade before you add anything. There were a few pitfalls in the update process when dealing with scenes and programs. It would at least get you up to the 5.x level. However, if 4.9 worked for the equipment you had at the time you're probably fine keeping it as it is. When you mention installing "new" devices are they recently purchased devices or first time you're installing them? There is a new product line from Insteon that will not be entirely supported in the ISY994 line as it requires new firmware that UDI is still developing (only for the Polisy and eisy). But if you stay with the older style product they should probably work just fine as I have not seen people mentioning that anything major has changed. Just know if you take the time to setup the ISY994 now and are using the Z-Wave on that there's no migration path from 4.9 or 5.0.16C to the eisy so you will need to set everything up again once you get your eisy. Additionally, the eisy only has USB ports for the PLM so you either need a serial to USB kit (that UDI sells) or you need to get a USB PLM from Insteon.

Yes, usually after the 6 presses it will turn red and stay red as that is the shutdown process. It's likely the system was in limbo since it seemed that an update didn't process correctly. Just out of precaution you might want to run the "Upgrade Packages" system again. But before you do try this URL: https://eisy.local:8443/WEB/sysconfig.txt (You will get an alert that it's not safe, you can ignore that and continue to the page/site - it's a local file on the eisy) Look for: isy-5.7.0_1 ISY Port to X (IoX) pg3x-3.2.6 Polyglot PG3x for UDI eisy udx-3.5.2_1 Polisy/eisy Admin Service These are what are shown on my system currently. Look for "isy-5", "PG3x-", and "UDX-" in case the actual versions are different on your system. If they're different (and earlier versions) then run the "Upgrade Packages" again just to be sure all updates are run and installed correctly. Then, as @dbwarner5 states there are forums for specific node servers (all under PG3 - https://forum.universal-devices.com/forum/221-polyglot-v3-pg3/). Additionally, typically for each node server there is a "More Info" button in the description of the node server. That usually will take you to the GitHub "readme" file for the node server that might have more setup and information to review. If you have specific questions please post in the forum related to the node server you're working on and either the developer or others that use that node server can chime in to help. Tip: It might help to "mention" the developer when you post in the forum as some might not follow that area to get alerts. You can find the developer name in the store and sometimes figure out their user name here in the forums. To mention them type the @ then a list of names will pop up below and you need to select the name. It will then turn blue (like with the mention I have above). If it doesn't then the user won't get notified that you mentioned them in a post and your post could go unread for a while. Unless others that can help visit the forums and see your message as "unread" to them. Good luck! Enjoy.

Glad it was that "easy". There have been some issues along the way with the reboot button not fully forcing a power cycle and something about the UDX or MQTT (or something "technical") not starting up right causing such an error. So a power cycle is usually the best option to fix that so the system fully boots up and starts the systems needed to launch PG3x and IoX correctly. Glad you're on your way!

@jpoje Thanks for sharing. Have you performed a full power cycle of the eisy? Even though you might have updated and then pushed the "reboot" button in Admin Console sometimes a full power cycle is still needed to get things working correctly. You can either press the power button 5 times to reboot the device or you can press it 6 times to power it down (power led should turn red) then unplug (just out of habit this has been suggested) then plug in and allow it to fully boot (3-5 minutes). (Source for button press: https://wiki.universal-devices.com/index.php?title=Eisy:User_Guide#Multi_Function_Button) Then try PG3x again.

Can you share a screenshot of the error or link to the other posts you mention? Without seeing your error there's little that we can do to help. Most would just be suggesting what you said you've already attempted by reading the wiki and/or other posts. Also, let us know the following: Computer OS (Windows, macOS, other) Browser(s) you are using or tried using Are you running any antivirus/vpn/pop-up blocker? Do you have different V-Lan setup inside your network? Is the eisy connected via wi-fi or wired network? Lastly, since you said you've tried all that you have seen mentioned in the wiki/forums it might just be time to open a support ticket with UDI (https://www.universal-devices.com/my-tickets) to see if they have thoughts for how to get you into PG3x interface.

@GSutherland I'm not really sure where this fits so moved under the Notification node server for now. Perhaps a little more information would be helpful to get you moving toward a solution. What kind of phones are you using? What OS are they on? What version UD Mobile are you using? What PG3x version are you using? I don't use the Notification node server other than the basic that's offered so uncertain what you're meaning by the "GPS envelope", but I have an iPhone 15 (iOS 17.0.2) with UD Mobile 1.1.24 and my geofence works okay as long as the app is open. I've found that if I force close the app then geofence crossings are not being updated with UD Mobile. Without the additional information I'm not sure if @Javi or @Jimbo.Automates would be able to help narrow down the possible issue for why one phone works and one doesn't.

@MLozevski Welcome to the forums. What's the reason for looking for files in a compressed/archived backup? The restore process uses the zip file not individual files. So any attempt to alter/edit files within the backup could corrupt the backup and cause a future restore to fail.

When you look at Help -> About in Admin Console it should give UI version. You're issue sounds like UI doesn't match firmware. (Old screen shot for reference - make sure Firmware/UI match exactly) If you're using the "Local" method to connect try the "Cloud" option once and see if that works. If that does then you're FW/UI aren't matching and you need to completely clear the Java cache as @DennisC suggested (checking all three boxes - even though you said you did that). Remove any start.jnlp or admin.jnlp you have on the computer and download a fresh copy from UD's site and clicking on "My ISY" (https://isy.universal-devices.com/start.jnlp)

Got this, and first use it did NOT crash. So that’s hopeful. Thanks for the update. Any luck getting geofence crossings to work with the app not running (or in background). Running iOS 17.0.2.

This has been fixed…you need to clear Java cache, download a new “start.jnlp” file from UDI site (click on “My ISY”) and it should be fixed. This was reported several weeks ago and downloading a new IoX launcher seemed to fix it. Make sure you delete any existing start.jnlp or admin.jnlp files before proceeding. You mention Polyglot, but posted in ISY994 area…moving to IoX since it’s not really clear you’re using the 994. But agreed, with @Javi it’s not really a firmware issue, but you are behind. Many bugs have been fixed and enhancements made since 5.5.9 so you should try to stay current. You need to clear Java cache and download a new start.jnlp file. Make sure you delete any existing copies on your system before proceeding.

@tibbar check this list out: https://polyglot.universal-devices.com/ You can read what each does and consider if works for your system(s).

Yes, that should be it. I think it’s the root folder name in the tree of devices. Or first folder under it that things are nested in. Not looking at it at the moment to know which folder name it is using.

How are you accessing it if not via admin console? What computer OS are you running? (Windows, macOS, other) what firmware is your device? You’re posting in the ISY994 area so do you really have a 994 or other device? Make sure you’re using the IoX launcher (start.jnlp) from UD’s site….download a fresh version from the UD site and clicking on “My ISY”. (Clear Java cache again before attempting this again just to be sure.)

@jkraus depends on the name of your device, but the program would be like this: 00-Query All - KEEP If Time is 3:10:10AM Then Set 'eisy' Query Else - No Actions - (To add one, press 'Action') Look for your device name near the bottom of the list of devices maybe after scenes or near them.

That's not the way UDI is pushing updates these days. There's not a way to cherry pick which OS you want to go to. You press the upgrade packages button and you get the current version that is available.

@TheWabit this seems to be an issue that happened in updating to 5.7.0, but appears there is a fix. Please review posts from today in this thread: Locking thread as discussion can continue in support thread linked above.

@EWhite just unlocked the old topic. Not sure who the developer is (Showing TangoWhiskey1 on the store, but no user here with that name). Might be better to raise an issue on the github - https://github.com/UniversalDevicesInc-PG3/udi-shelly-poly/issues. Developer might not be active on the forums or might have abandoned the node server. This might be another one that @bpwwer migrated from PG2 to PG3, but doesn't appear to have any updates since 2022.