Geddy

@GSutherland I was afraid of that looking at your screen shot. Mac doesn't play nice with .jnlp files even if you have Java installed. Open Finder and navigate to the location where the JNLP file resides. Likely, the Downloads folder. Then right-click (or hold Ctrl key and left-click mouse) and choose Open. This will now pop-up a box where you can read the warning and this time click Open again to allow it to run. The JNLP should then launch using Java. This could have changed since I tried this in the past. I don't use macos and only tested on a very old version recently and was able to get it to load thanks to prior posts from other mac users. If the above doesn't help search the forums for your error and try some of the posts made. It's an Apple "security" issue not allowing such files to be run since they're from outside the app store.

@tmorse305 make sure in Profile (top right) you have the preferred ISY for what you want to work on selected. Then below that for Echo should be “Use all ISY in account”

@GSutherland what computer operating system are you using? It looks like Java association has been messed up. Please review this post I recently made for similar issue:

@rxjock are you running a 300 series Z-Wave board and devices? If not, then it might be of help to also consider updating to the last 5.x release for the ISY994 (5.3.4). I'm not 100% certain it was fixed, but there were a lot of little fixes between the version you're on and the last release for the ISY994 if you have the 500 series Z-wave or not running Z-wave at all. Additionally, do you have a location set in the "Clock" portion of the Configuration tab in admin console? As @Brian H points out it could be the power supply. UDI sells replacements, but you can also read the wiki to get details about options to try if you happen to have other power supplies available. https://wiki.universal-devices.com/index.php?title=Main_Page#Front_Panel_LEDs/Lights

When you rebooted did you just press the "reboot" button in admin console of have you attempted a reboot or shutdown by pressing the power button? In the past the reboot button in admin console didn't fully cycle the device and force everything to restart to complete an upgrade. For that the system needed to be: forced to reboot or shutdown (using multi-function button), pull the power supply, wait 20-30 seconds, power back up, wait 2-5 minutes for full boot to complete, then get into admin console.

Do you have an active UD Portal subscription? That's been the suggested method of accessing the system (Admin Console) while remote. Port forwarding leaves the system open to port sniffing and risk of attacking...but they don't know what they're attacking. With a UD Portal account you don't need to port forward and just use the URL to Admin Console found in the portal information screen. Just make sure you have a strong portal password and use the portal credentials to log into admin console while remote. (or while using UD Mobile while remote) Good luck on the ticket side.

@TheA2Z The "-170001" error has always just been blown off as "informational". At least by many users around here. There is no mention of this error number in the wiki error details. (Just Google site search for "-170001" to see other posts about this.) I also have these randomly appearing and don't worry about it. If really concerned/worried probably best to open a support ticket, but I doubt there's any way to "fix" it since it's been brought up a good bit over the years and nothing had been done to stop/slow these items down. https://www.universal-devices.com/my-tickets

@KHouse Other than what @dbwarner5 posted you would probably get more help/assistance with this (new) request/question if it was a new topic in the Elk plugin area (https://forum.universal-devices.com/forum/309-elk/). Only because you started off asking about something with Alexa that seems to have been resolved. Just didn't think this would get much new attention from Elk users. Probably only got the reply from @dbwarner5 because they're following this thread and got a notification when there was a reply.

@TomNow2 this is the first time I've heard of anybody adding another drive to the eisy. The best way to get an answer might be through the UDI Support ticket process. They would at least know if/how to enable it and initialize it. But I'm not certain if IoX or PG3 would have any use for it. You would probably be able to run it for some other reason outside of UDI implementation. https://www.universal-devices.com/my-tickets

@djones1415 Both answers above are correct. Instructions can be found in the wiki: https://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:INSTEON_Device#Replace...with I believe also in the ISY Cookbook (found in the wiki as well).

@j.rieff Probably just brand of bulb having issues. Since you say a bulb connected to a non-Insteon switch has a slow on rate that would make me think it's the bulb having issues with powering on. Do you have any other brand of dimmable LED? try those in these places to see what happens. I've used the Philips brand LED dimmable without issue for the past few years. They're harder to find these days. https://www.homedepot.com/p/Philips-40-Watt-Equivalent-Ultra-Definition-G25-Clear-Glass-Dimmable-E26-LED-Light-Bulb-Soft-White-with-Warm-Glow-2700K-2-Pack-573345/321121548

@leonpc not sure on this one...haven't ever used it. Have you read the configure information? https://github.com/UniversalDevicesInc-PG3/holidays-poly/blob/master/POLYGLOT_CONFIG.md I know others have used the HolidaysGoogle in the past, but you have to setup a Google account to sync to on that one. In regular programming on admin console you can uncheck "daily" and it gives you calendar options you could put time from/to and include a date. You might not need to rely on a plugin at that point. I've got this one: ChristmasTime If From 5:30:00PM on 2023/11/23 To 12:21:12AM on 2024/01/01 Then Enable Program 'Christmas Lights' Else Disable Program 'Christmas Lights' Then let the "Christmas Lights" program control when things turn on/off.

@jec6613 might be best to contact UDI directly to ask the question. https://www.universal-devices.com/contact-us/ The forums are more for user-to-user support. Asking here most users won't know. Best to go straight to the source than hoping somebody from UDI reads your topic.

@someguy do you have ZMatter dongle? I’ve seen posts by several that the ULTRALOQ Z-Wave locks work well with ZMatter.

@phawtrey the Axios error was posted by another user a little while ago. Found out that their device was not registered with a Portal account. Please check that the eisy is shown on your portal account and/or confirm on the admin console configuration -> portals tab the portal is approved. Portal Install Instructions: https://wiki.universal-devices.com/index.php?title=ISY_Portal_Installation_Instructions As for migrating plugins (formerly node server) it used to be something UDI needed to help with via a support ticket. I think there is a method now, but did not search the forums or wiki for that. Maybe you can find other posts or open a ticket. The plugins are linked to the UUID of the prior device and need to be updated to the new device. Please report back the resolution.

Please open a support ticket with UDI. https://www.universal-devices.com/my-tickets

@buckeyebez welcome to the forums! This could be a couple of issues. Let’s check the UI and Firmware version in the “Help” -> “About” screen. Please make sure they match. The current IoX Firmware for the eisy is 5.7.1. Next, check this section of the Wiki to set a higher memory cap for Java. https://wiki.universal-devices.com/index.php?title=Main_Page#Admin_Console_is_very_slow_or_hangs Depending on your system you could probably go up to 1024 or even higher if you have a very high memory based system, but most don’t need much more than 1024. It is strange that you seem to imply that the programs are there, but then disappear after loading a few Z-Wave devices. I know there were some high traffic devices identified earlier this year (I don’t know which ones). Perhaps the devices you are using are very high traffic and could be bogging down the system display. I’m not 100% sure that’s even possible, but a SWAG if the above two things aren’t a fix. Have you attempted a Java cache clearing (remove temporary files) be sure to check all 3 boxes in that process? Download a new start.jnlp (from UDI’s site and clicking on “My ISY” on the top right), Running that to get a fresh IoX Launcher. Are you running any firewall or anti-virus programs? What computer OS are you using?

I had already moved it. No worries.

@Marsh best way to get help with programs is to post the program in your message. To share a program in the forums the best/easiest way is to right click the program and select "Copy to Clipboard" (the last menu item). Then paste it as text in your post on the forum. (Note, you're wanting to use "COPY to Clipboard"...do NOT use "export") Also, please let us know: what IoX device you're using, the firmware you're on and what kind of sensor you're using to get status from IoX logic will run anytime any portion of the "IF" statement happens. When it triggers "true" the "THEN" will happen. If it triggers "false" the "ELSE" will happen. You can see how the program was last evaluated by the color of the program in the program tree. If half green it was true, if half red it was false.

@phawtrey not entirely sure why you hid this in the Brultech Energy Meters area. Moved to eisy since it didn't seem to have anything to do with where you posted it. No, this is not possible. Insteon devices can only have one controller. With the Polisy or eisy you have 1 PLM to communicate to the devices. So only one controller can/should be used at a time. It's entirely possible to have a PLM for each system, but you could only link devices to one PLM at a time. So some devices could be linked to the Polisy and the others to eisy. Kind of awkward, but if you're up for a lot of work keeping things straight go for it. You run a risk of having 2 PLMs sending out power line signals getting crossed and missed since sometimes Insteon signals can become corrupt with a small amount of noise.

@bmercier it was my understanding a past update made the log change back to "info" so it wouldn't load up the log when users leave it in debug mode or other overly active mode. The problem at the time was that logs were filling up and causing issues by being so large and then being swapped out and losing 24 hour period of logging. Only going from memory as to why it was changed previously. I think @bpwwer made that change so might have the reason behind that choice.

Are you sure you're adding devices correctly to the Alexa connection? To have Alexa find them (and learn the spoken names) they have to be added via the UD Portal site: https://my.isy.io/index.htm Click on Tools -> Connectivity -> Amazon Echo Then in that screen you have to add devices or other items. Then Alexa will find them the next time you command: "*wake-word* discover devices". You keep saying you put a spoken in the notes on admin console and somehow it shows up in Alexa. I've never attempted that, but I have a lot of devices connected through the portal and never have issues with it finding or controlling. You should review the wiki for setting up Echo and Portal. https://wiki.universal-devices.com/index.php?title=ISY_Portal_Amazon_Echo_Integration_V3 Make sure when you're on the Portal and adding devices to the Echo "device list" your UUID should match the device you're using. If you have multiple devices you need to select the primary device in the profile setting in UD Portal.

Here is what UDI has published for power supplies for ISY994: https://wiki.universal-devices.com/index.php?title=Main_Page#Front_Panel_LEDs/Lights

@david-4 sounds like it's stuck and a power cycle would reset everything. Try the multi-function button to shutdown the device. If it doesn't properly shut down within 60 seconds of pushing the button then pull the power supply. Look for the User Guide for your device in the wiki: https://wiki.universal-devices.com/index.php?title=Main_Page#Online_Documentation It should NOT take longer than a few minutes to reboot and shouldn't get stuck in a loop like that. When you said the Z-Wave menu shows not connected that means the IoX service didn't restart properly and it's stuck. If you still have issues after a power cycle please open a support ticket with UDI for them to review the situation. Good luck! Post back an update once resolved.

@david-4 what IoX firmware are you running? Should be able to tell from the IoX Finder window (don't need to be all the way in admin console if it's locking up). Is all you did was enable Zigbee checkbox and it's in this loop?