andrew77 Posted May 21, 2022 Author Posted May 21, 2022 20 minutes ago, MrBill said: Type it as http://IP.ADDR.FOR.ISY/desc then hit save. If you're on a mac are you using the ISY Launcher, or are you using admin.jnlp? I've tried clicking on both to get it running. Neither let me get to the SAVE part. When I hit ENTER it waits a few seconds and then says NOT FOUND.
MrBill Posted May 21, 2022 Posted May 21, 2022 1 minute ago, andrew77 said: I've tried clicking on both to get it running. I'm confused, Both what?
andrew77 Posted May 21, 2022 Author Posted May 21, 2022 7 minutes ago, lilyoyo1 said: Sounds like the perfect time for a new Polisy That is on my list for this summer as well. But the website says all sold out. And if its not the ISY but the PLM I'm screwed either way.
andrew77 Posted May 21, 2022 Author Posted May 21, 2022 Just now, MrBill said: I'm confused, Both what? Sorry. You asked if I was using the ISY Launcher or the admin.jnlp I've clicked on both to get to the Console and I get the same result. Although my .jnlp is named icy.jnlp
andrew77 Posted May 21, 2022 Author Posted May 21, 2022 (edited) I've just checked the Orbi now and the ISY has disappeared again. Last time this happened I unplugged the ISY and plugged it back in. IT then popped up but it seems to not want to stay Edited May 21, 2022 by andrew77
andrew77 Posted May 21, 2022 Author Posted May 21, 2022 (edited) Plugged it back in and now I have this. Encouraging at least. Should I restore ISY from a backup (one that was made before all this goings on) Edited May 21, 2022 by andrew77
MrBill Posted May 21, 2022 Posted May 21, 2022 good, now reload the firmware that your backup was created with, Help > Manually Upgrade ISY, then check Help > About and make sure the firmware and UI versions are the same. THEN reload your backup. If you have problems with any step above, stop and tell me what's happening before you continue.
andrew77 Posted May 21, 2022 Author Posted May 21, 2022 (edited) It starts then I get this Edited May 21, 2022 by andrew77
MrBill Posted May 21, 2022 Posted May 21, 2022 4 minutes ago, andrew77 said: It starts then I get this When you say "It starts" do you mean loading the firmware with "Help > Manually update ISY"?
MrBill Posted May 21, 2022 Posted May 21, 2022 Is your Mac set to not unzip files when you download them? 1
lilyoyo1 Posted May 21, 2022 Posted May 21, 2022 31 minutes ago, andrew77 said: That is on my list for this summer as well. But the website says all sold out. And if its not the ISY but the PLM I'm screwed either way. its not your plm
andrew77 Posted May 21, 2022 Author Posted May 21, 2022 20 minutes ago, MrBill said: Is your Mac set to not unzip files when you download them? Yes. The ZIP File is called insteon_4.9.0.zip I had to download it from the Forum
andrew77 Posted May 21, 2022 Author Posted May 21, 2022 16 minutes ago, lilyoyo1 said: its not your plm Good to know
MrBill Posted May 21, 2022 Posted May 21, 2022 4 minutes ago, andrew77 said: Yes. The ZIP File is called insteon_4.9.0.zip I had to download it from the Forum Ok, did you format the new memory card after it was installed, or did you skip that step because the wiki say's it doesn't need to be formatted if it's new? Also what memory card is it... brand and size and does it have an A1 rating?
andrew77 Posted May 21, 2022 Author Posted May 21, 2022 3 minutes ago, MrBill said: Ok, did you format the new memory card after it was installed, or did you skip that step because the wiki say's it doesn't need to be formatted if it's new? Also what memory card is it... brand and size and does it have an A1 rating? I wasn't able to format it as I cant log in to the ISY to format. I believe its a Sandisk and I'm not sure what rating it is sorry. I cant see the ISY again. I'll have to unplug and plug it back in
MrBill Posted May 21, 2022 Posted May 21, 2022 I'm pretty sure that the first error dialog you posted above means that there's a problem with your memory card. You're trying to upload the zip file and it's being written to the card wrong. Either the card isn't inserted full, or it needs formatting, or it's a bad card.
andrew77 Posted May 22, 2022 Author Posted May 22, 2022 10 hours ago, MrBill said: I'm pretty sure that the first error dialog you posted above means that there's a problem with your memory card. You're trying to upload the zip file and it's being written to the card wrong. Either the card isn't inserted full, or it needs formatting, or it's a bad card. I apologize for the radio silence. We had a fast storm rip through our area and lost power for 8 hours. my issue seems to be that I can’t format the card. I’ll try again tomorrow and see. Is the only way to format it by telnet? if there’s another better way I’m open to that. drew
stillwater Posted May 22, 2022 Posted May 22, 2022 I know this isn't very helpful but some years back I had to resort to Telnet to deal with a corrupted SD card and it worked fine for me. You do need to know the local ip address of the ISY and be on the same network.
MrBill Posted May 22, 2022 Posted May 22, 2022 10 hours ago, andrew77 said: my issue seems to be that I can’t format the card. What issue are you having with telnet?
andrew77 Posted May 22, 2022 Author Posted May 22, 2022 2 hours ago, MrBill said: What issue are you having with telnet? I cant seem to always see the IP of the ISY Right now the Launcher cant see any ISY and the Orbi doesn't list it. If I unplug and plug it back in it sometimes appears.
andrew77 Posted May 22, 2022 Author Posted May 22, 2022 I've just tried unplugging it and plugging it back in a few times and the ISY isnt coming online as far as an IP address goes.
MrBill Posted May 22, 2022 Posted May 22, 2022 @andrew77I think you need to continue working with support on this. Hopefully @Michel Kohanim has your ticket.
andrew77 Posted May 22, 2022 Author Posted May 22, 2022 3 minutes ago, MrBill said: @andrew77I think you need to continue working with support on this. Hopefully @Michel Kohanim has your ticket. Thank you for helping. Working on the situation is always better than sitting around with no direction. I’m sure this is workable
Solution MrBill Posted May 22, 2022 Solution Posted May 22, 2022 3 minutes ago, andrew77 said: Thank you for helping. Working on the situation is always better than sitting around with no direction. I’m sure this is workable I just have no idea, how to get you where you need to be. I don't understand why you can't get the ISY online. I assume the reason it goes offline is it's error-ing out. which does lead to the question what are the lights on the front doing? If it's only the Blue power light, then try a different power supply, maybe you also have that issue. from the wiki: Only Power Light Is On: Most probably power supply related. You can try any power supply that outputs anywhere between 5 volt and 30 volts,center positive, 2mm barrel connector
andrew77 Posted May 22, 2022 Author Posted May 22, 2022 1 hour ago, MrBill said: Only Power Light Is On: Most probably power supply related. You can try any power supply that outputs anywhere between 5 volt and 30 volts,center positive, 2mm barrel connector I’m finding 2.1 barrels but no 2mm barrel. Is the tolerance exact or would 2.1 suffice? this seems to be centre positive and 2.1 mm.
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