Trying to migrate from my ISY to EISY

[JP]

I am trying to migrate from my ISY to EISY and it is not talking to the PLM. I have the EISY loaded with my current ISY software and I can communicate with it via the Admin Console. but it is not getting anything from the PLM. I have the UDI serial interface cable. I have tried every USB port on the EISY just in case. Just for kicks I tied to Restore the PLM and I get the following message:

Sat 03/11/2023 01:14:10 PM : [PLM ] PLM not initialized, command not sent

Any suggestions?

JP

 

 

[DennisC]

27 minutes ago, JP said:

I am trying to migrate from my ISY to EISY and it is not talking to the PLM. I have the EISY loaded with my current ISY software and I can communicate with it via the Admin Console. but it is not getting anything from the PLM. I have the UDI serial interface cable. I have tried every USB port on the EISY just in case. Just for kicks I tied to Restore the PLM and I get the following message:

Sat 03/11/2023 01:14:10 PM : [PLM ] PLM not initialized, command not sent

Any suggestions?

JP

 

 

In admin console, under Configuration tab, have enabled Insteon PLM and then rebooted?

[Techman]

Is the "Insteon Support" box checked on your eisy configuration tab?

[JP]

Yes, the Insteon Support box is checked.

[DennisC]

19 minutes ago, JP said:

Yes, the Insteon Support box is checked.

Is the light on the PLM?

Try power cycling eisy.

[JP]

Yes and done, no change!

[DennisC]

6 minutes ago, JP said:

Yes and done, no change!

Check the error log. If there is nothing there, check PLM link count. I suspect it's a bad PLM.

You could try another PLM restore, but open event viewer and set to level 3 and watch messages.

[JP]

I doubt that it is a bad PLM because I can swap it back to the ISY994 and it works fine as it has for years. The status of the PLM is not connected.

 

As for the error log, here it is:

[Techman]

Try removing power from the eisy for a few minutes. If that doesn't work then it's possible that the cable might be defective.

[JP]

I removed power from the eisy for over an hour and it did not work, the PLM is not connected.

[atomicboy]

When I migrated from ISY994 to Eisy I had a similar issue. I had originally used Mobilinc HD which requires the Alexa spoken word to be stored in each device notes field. The migration program in the UD Portal does not migrate the note field but does migrate the Spoken Word field in the UD Portal which in my case these fields were empty. So the behaviour when using the Eisy appeared like the PLM was not working but when I went back to the ISY994 the PLM did work. 
I entered the Spoken Word in the UD Portal for each device and the Eisy works perfectly. 
So if you used Mobilinc HD, maybe that is the problem?

[DennisC]

1 hour ago, JP said:

I removed power from the eisy for over an hour and it did not work, the PLM is not connected.

If you are convinced the PLM is good, then you are left with a ad cord or a bad connection.

Try a proper shutdown of eisy using the multi function button, you can find directions in wiki.

Unplug PLM and all of the cables. Inspect every connection and reattach. Plug PLM in first, wait a minute and plug in eisy.

If that doesn't work, I don't think we can help.

 

[JP]

atomicboy.  I do not use MobiLinc HD, just the simple, non HD, version. Thanks for suggestion.

 

 

[JP]

Problem was resolved, apparently to USB to serial cable was bad and I was sent a replacement. I had some additional problems but I worked with UD support and they were handled.