The GPS has worked flawlessly for months. 3 days ago it stopped. I see in my Android settings that the app is still requesting the location but its not triggering the GEO fence anymore. The UD Mobile logs do not show updated locations anymore so I'm presuming there's a disconnect between the ask for location from the App and then not getting it. App still has full permissions. Was there an update?  

@EJones01 can't help directly as I'm an iOS user, but if you have the geofence area on the app at the bottom there should be an option to "Trigger Enter Command" and/or "Trigger Exit Command" (it shows on my app - again iOS). If you manually trigger the geofence does it do anything?

As for the logs are you looking in the "My Geofences" area? I still have a log icon (looks like a dog-eared piece of paper) that does tell me when I've entered/exited for the last few days.

I have never seen those manual controls on Android. The logs do not show any location changes...but Android settings do show that its asking for them. I wonder if there's been a change in message format or something that the App is not able to read now.

2 hours ago, EJones01 said:

The GPS has worked flawlessly for months. 3 days ago it stopped. I see in my Android settings that the app is still requesting the location but its not triggering the GEO fence anymore. The UD Mobile logs do not show updated locations anymore so I'm presuming there's a disconnect between the ask for location from the App and then not getting it. App still has full permissions. Was there an update?  

Not changes, and I use android and it triggered this morning.  Have you tried restarting the Android Device?  

Also verify Location is enabled on Android Device. UD Mobile has location permission.  And the Geofence inside UD Mobile is enabled.

There is also a bug on some android devices/versions which requires the "(Experimental) Force Geofence updates.." to be turned on.  So you may want to turn this on to see if it starts working

 

15 minutes ago, Geddy said:

@EJones01 can't help directly as I'm an iOS user, but if you have the geofence area on the app at the bottom there should be an option to "Trigger Enter Command" and/or "Trigger Exit Command" (it shows on my app - again iOS). If you manually trigger the geofence does it do anything?

As for the logs are you looking in the "My Geofences" area? I still have a log icon (looks like a dog-eared piece of paper) that does tell me when I've entered/exited for the last few days.

This was never implemented on Android, still on my TODO list

Looks like a phone reboot was all that was needed. Weirdly UD mobile now shows the correct last time I went through the fence...4 hours ago. Thanks