Everything posted by Michel Kohanim
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Support thread for: PG3x v3.2.9 (OUTDATED)
@Hoosier Daddy, Apologies, 3.2.9 had nothing to do with disabled programs. 5.7.0_4 was released just a few minutes ago. It should fix the disabled program issue and, if not, it would provide us enough debugging info to figure out why it was not fixed. With kind regards, Michel
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EISY Normal Temperature
I use my eisy for development including the compilation of the whole OS, run eclipse, and chrome, and vscode ... although hot, it never reaches the point of not being able to touch it. As long as the top is ventilated, I wouldn't worry about it. With kind regards, Michel
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Support thread for: PG3x v3.2.9 (OUTDATED)
@hart2hart, the SSDP Client issue is on the client side of UPnP discovery (Admin Console). If you are on Linux of FreeBSD, it's normal. If you are on Windows, then something else is using that port. In short, it has nothing to do with eisy. @kzboray, so very sorry for the trouble. This is fixed in our next release (today). This said, simply restarting IoX from the Admin Console will fix this issue so that you don't have to re-enable all programs manually. With kind regards, Michel
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EISY Normal Temperature
Hi Sparks, Almost uncomfortable might be normal depending on what the processes are doing. When it becomes really uncomfortable, then you do need to worry. With kind regards, Michel
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Can't launch the admin console
As @Geddy mentioned, this is normal. The output of the URL is correct. So, this is definitely Java installation issue. Please submit a ticket. With kind regards, Michel
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Can't launch the admin console
@Envirogreen, seems to be your computer/networking and/or Java related. Please try: https://polisy.local:8443/desc and let me know what you get. With kind regards, Michel
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Can't launch the admin console
@Envirogreen, What error are you getting when you click on Admin Console | Cloud? With kind regards, Michel
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Support Thread for IoX 5.7.0
@oskrypuch, Please submit a ticket. We'll figure it out. With kind regards, Michel
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Looking for IR and/or Harmony Advice
@jpoje, Perhaps this will help: https://www.universal-devices.com/eisyir-flirc/. With kind regards, Michel
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Support Thread for IoX 5.7.0
All, I think we may have found the issue and will have a fix by no later than Monday. With kind regards, Michel
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Portal license expiring - what to expect
No, it's $39 for two years. @CBPetrovic, If you don't use ISY Portal for remote access, then you don't need it. Local programming will continue to work. With kind regards, Michel
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Support Thread for IoX 5.7.0
Hi all, Disabled programs are most probably due to the bug in 5.7.0_0. We have not been able to reproduce but @brians might be right that it's related to the upgrade process because it has changed: - Previously, when we upgraded IoX (isy service), the service was restarted immediately. This basically meant that we could not send status updates back to the Admin Console. - In the current process, when IoX (isy service) is upgraded, isy service continues running the previous version till the next reboot. The current hypothesis is that the file that governs enable/disable for programs somehow gets corrupted during the upgrade of IoX (isy service). This issue is the highest priority task on our list. Apologies for the inconvenience. With kind regards, Michel
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Vue not connecting
@Lore, You need to install Dev Packages for Vue. Admin Console | Configuration tab | Install Dev Packages button. With kind regards, Michel
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Sunset to Sunrise?
@CoolToys, It's our job! With kind regards, Michel
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Support thread for: PG3x v3.2.8 (OUTDATED)
@vbPhil, The laytout of sysconfig.txt has changed and sensitive information has been removed. With kind regards, Michel
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Support Thread for IoX 5.7.0
Hello everyone, If you have a Polisy that's older than a year or if the OS is at 13.0, there's about a 10% likelihood that the upgrade process will not work. So, before try the upgrade on Polisy, please check the OS version (https://polisy ip:8443/WEB/sysconfig.txt ... if this does not work, then you have a very old unit). If you have OS version 13.0x, please contact support. With kind regards, Michel
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Sunset to Sunrise?
@CoolToys, Since I have less time to frequent the forum lately, it's best to submit a ticket. With kind regards, Michel
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Nothing is working
@Kentinada, If everything used to work before but it does not anymore: 1. Reboot and make sure the status of Tools | Diagnostics | PLM Status/Info is still Connected 2. If it is, move the PLM to a different outlet and one which is not shared with other transformers 3. If you have done File | Restore PLM, then you might have ruined all the links. So, when you get things working again, do File | Restore devices: https://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:File_Menu#Restore_Devices
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UD Portal Offline Messages
@Kentinada, Not normal. Please submit a ticket. With kind regards, Michel
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Support Thread for IoX 5.7.0
Hello everyone, We have had 3 out of 1010 cases where a polisy (only) gets bricked after the upgrade to 13.2 that's why we disabled it for polisy only. The good news is that it's recoverable so we are working to find a solution that can be applied in the field. With kind regards, Michel
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Support Thread for IoX 5.7.0
@Techman, waiting for you to connect to remote session. @bpwwer, still waiting for your ticket. With kind regards, Michel
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Support Thread for IoX 5.7.0
Hello everyone, if you have bugs, please submit a ticket. This build has been fully tested. With kind regards, Michel
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Support Thread for IoX 5.7.0
@Techman, Please submit a ticket. With kind regards, Michel
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Support Thread for IoX 5.6.4
Hello all, Please click on Admin Console | Upgrade Packages. We found the bug which may have caused zero length file sizes. This should take your IoX to 5.6.4_8. With kind regards, Michel
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Purchases dissapeared and OpenWeatherMap snafu...
@CKlamkowski, Please do System | Switch Portal Profile. Then, logout and log back in with the credentials that include your eisy in your ISY Portal account. With kind regareds, Michel