Michel Kohanim

Hello everyone, If you have a Polisy that's older than a year or if the OS is at 13.0, there's about a 10% likelihood that the upgrade process will not work. So, before try the upgrade on Polisy, please check the OS version (https://polisy ip:8443/WEB/sysconfig.txt ... if this does not work, then you have a very old unit). If you have OS version 13.0x, please contact support. With kind regards, Michel

@CoolToys, Since I have less time to frequent the forum lately, it's best to submit a ticket. With kind regards, Michel

@Kentinada, If everything used to work before but it does not anymore: 1. Reboot and make sure the status of Tools | Diagnostics | PLM Status/Info is still Connected 2. If it is, move the PLM to a different outlet and one which is not shared with other transformers 3. If you have done File | Restore PLM, then you might have ruined all the links. So, when you get things working again, do File | Restore devices: https://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:File_Menu#Restore_Devices

@Kentinada, Not normal. Please submit a ticket. With kind regards, Michel

Hello everyone, We have had 3 out of 1010 cases where a polisy (only) gets bricked after the upgrade to 13.2 that's why we disabled it for polisy only. The good news is that it's recoverable so we are working to find a solution that can be applied in the field. With kind regards, Michel

@Techman, waiting for you to connect to remote session. @bpwwer, still waiting for your ticket. With kind regards, Michel

Hello everyone, if you have bugs, please submit a ticket. This build has been fully tested. With kind regards, Michel

@Techman, Please submit a ticket. With kind regards, Michel

Hello all, Please click on Admin Console | Upgrade Packages. We found the bug which may have caused zero length file sizes. This should take your IoX to 5.6.4_8. With kind regards, Michel

@CKlamkowski, Please do System | Switch Portal Profile. Then, logout and log back in with the credentials that include your eisy in your ISY Portal account. With kind regareds, Michel

@Techman, 3.2.3 is the correct version for PG3x. With kind regards, Michel

@everyone, Apologies for the weekend fire. This is now fixed in udx-3.5.1_4. In short, there were some python packages that depended on the newer version of pyopenssl. Now, udx makes sure those packages are installed. 1. Admin Console | Configuration tab | Upgrade Packages, or 2. Click on the power button once 3. Wait for the reboot notification in the Admin Console - Admin Console | Configuration tab | Reboot, or 2. Click the power button 5 times

@737simguy, Please go to https://eisy.local:8443/WEB/sysconfig.txt, search for isy- and make sure it's at 5.6.4_7. With kind regards, MIchel

Hello everyone, this is a bug in the underlying Zigbee library. We should have a fix for it by the end of next week. With kind regards, Michel

@johnnyt, What makes you think that? With kind regards, Michel

@JTsao, events (including variable status change events) all go into a queue (FIFO). So, how rapidly things change only change the order of the event in the queue. In short, all are processed one at a time in FIFO manner. With kind regards, Michel

@JSylvia007, Yes of course and thank you! Please submit a ticket and I'll get right on it. Thank you so much!!! With kind regards, Michel

All, You can now upgrade your IoX and udx it if and only if you have performance issues. Please use Admins Console Upgrade packages. We should have another release by Monday with support for more OTA formats and more Zigbee support. With kind regards, Michel

Hi Everyone, We have identified an issue with this release where things get really slow, node servers do not update status in IoX, and then you can no longer login. We should have a fix by Friday (along with more goodies). With kind regards, Michel

@ctviggen1, The reason AC didn't go away is because we have to keep it open so that we can send you message about the status (such as done or reboot). If you have UD Mobile, you also get notified in app. Regarding BIOS, as @johnjces suggested, this controls/initializes the firmware running inside the CPU and peripherals. For instance, when there are security issues on the CPU, BIOS update will fix it. With kind regards, Michel

@cwhogan, Use the 2nd option and add one of your devices that has the most number of links. With kind regards, Michel

Or submit a ticket. With kind regards, Michel

@markarmer, Thank you. Would you please submit a ticket? With kind regards, Michel

@EJones01, Would you please post a link to this device. All sensors should be supported. With kind regards, Michel

@TheA2Z, Would you please submit a ticket. We need to understand why it's not being added. With kind regards, Michel