Michel Kohanim

@Envirogreen, What error are you getting when you click on Admin Console | Cloud? With kind regards, Michel

@oskrypuch, Please submit a ticket. We'll figure it out. With kind regards, Michel

@jpoje, Perhaps this will help: https://www.universal-devices.com/eisyir-flirc/. With kind regards, Michel

All, I think we may have found the issue and will have a fix by no later than Monday. With kind regards, Michel

No, it's $39 for two years. @CBPetrovic, If you don't use ISY Portal for remote access, then you don't need it. Local programming will continue to work. With kind regards, Michel

@JTsao, While deciding, I am sure this is going to help with your all on issue: https://wiki.universal-devices.com/index.php?title=INSTEON_Random_All_On_Events With kind regards, Michel

Hi all, Disabled programs are most probably due to the bug in 5.7.0_0. We have not been able to reproduce but @brians might be right that it's related to the upgrade process because it has changed: - Previously, when we upgraded IoX (isy service), the service was restarted immediately. This basically meant that we could not send status updates back to the Admin Console. - In the current process, when IoX (isy service) is upgraded, isy service continues running the previous version till the next reboot. The current hypothesis is that the file that governs enable/disable for programs somehow gets corrupted during the upgrade of IoX (isy service). This issue is the highest priority task on our list. Apologies for the inconvenience. With kind regards, Michel

@Lore, You need to install Dev Packages for Vue. Admin Console | Configuration tab | Install Dev Packages button. With kind regards, Michel

@CoolToys, It's our job! With kind regards, Michel

@vbPhil, The laytout of sysconfig.txt has changed and sensitive information has been removed. With kind regards, Michel

Hello everyone, If you have a Polisy that's older than a year or if the OS is at 13.0, there's about a 10% likelihood that the upgrade process will not work. So, before try the upgrade on Polisy, please check the OS version (https://polisy ip:8443/WEB/sysconfig.txt ... if this does not work, then you have a very old unit). If you have OS version 13.0x, please contact support. With kind regards, Michel

@CoolToys, Since I have less time to frequent the forum lately, it's best to submit a ticket. With kind regards, Michel

@Kentinada, If everything used to work before but it does not anymore: 1. Reboot and make sure the status of Tools | Diagnostics | PLM Status/Info is still Connected 2. If it is, move the PLM to a different outlet and one which is not shared with other transformers 3. If you have done File | Restore PLM, then you might have ruined all the links. So, when you get things working again, do File | Restore devices: https://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:File_Menu#Restore_Devices

@Kentinada, Not normal. Please submit a ticket. With kind regards, Michel

Hello everyone, We have had 3 out of 1010 cases where a polisy (only) gets bricked after the upgrade to 13.2 that's why we disabled it for polisy only. The good news is that it's recoverable so we are working to find a solution that can be applied in the field. With kind regards, Michel

@Techman, waiting for you to connect to remote session. @bpwwer, still waiting for your ticket. With kind regards, Michel

Hello everyone, if you have bugs, please submit a ticket. This build has been fully tested. With kind regards, Michel

@Techman, Please submit a ticket. With kind regards, Michel

Hello all, Please click on Admin Console | Upgrade Packages. We found the bug which may have caused zero length file sizes. This should take your IoX to 5.6.4_8. With kind regards, Michel

@CKlamkowski, Please do System | Switch Portal Profile. Then, logout and log back in with the credentials that include your eisy in your ISY Portal account. With kind regareds, Michel

@Techman, 3.2.3 is the correct version for PG3x. With kind regards, Michel

@everyone, Apologies for the weekend fire. This is now fixed in udx-3.5.1_4. In short, there were some python packages that depended on the newer version of pyopenssl. Now, udx makes sure those packages are installed. 1. Admin Console | Configuration tab | Upgrade Packages, or 2. Click on the power button once 3. Wait for the reboot notification in the Admin Console - Admin Console | Configuration tab | Reboot, or 2. Click the power button 5 times

@737simguy, Please go to https://eisy.local:8443/WEB/sysconfig.txt, search for isy- and make sure it's at 5.6.4_7. With kind regards, MIchel

Hello everyone, this is a bug in the underlying Zigbee library. We should have a fix for it by the end of next week. With kind regards, Michel

@johnnyt, What makes you think that? With kind regards, Michel