Michel Kohanim

Please submit a ticket. With kind regards, Michel

@MWareman, Yes, I contacted him and he mentioned that, due to health reasons, he no longer has time to handle support. Did you pay for this node server? If so, please do let me know and we'll refund you. With kind regards, Michel

@GTench, Have you also changed routers? If so, it could be that your computer is not on the same subnet as polisy anymore. With kind regards, Michel

@pinlawr, It's normal if the network resource times out or if the device does not respond. So, the main question is: do they work? With kind regards, Michel

@MWareman, Neither do I. Have you contacted the developer? If you have not heard back, please submit a ticket and we'll try to contact him/her. With kind regards, Michel

@Blackbird, Here are the instructions. With kind regards, Michel

@fustesj99, The Lutron is OEM for Lutron and it's only for OpenADR. You cannot change the firmware due to licensing. Please return it ASAP. With kind regards, Michel

@asbril, we only have two member types: 1. Developers 2. Integrators With kind regards, Michel

@SHM, Please submit a ticket. With kind regards, Michel

@bigdog, I am so very sorry to hear. Please submit a ticket. With kind regards, Michel

@TJMax2, Have you tried submitting a bug report? If you click on the name of the node server in the store, you will get a link to their github project wherein you can post bug reports. Here's the direct link: https://polyglot.universal-devices.com/nsinfo/82a81345-75e8-48c1-87fc-60e4cfd46860%2FProduction With kind regards, Michel

@asbril, Please send your error log on a ticket. I do not think updating the firmware on ZStick is going to help that much. Z-Wave not responding can only happen after IoP restart. So, the question is: what's happening/symptoms right before you restart IoP? With kind regards, Michel

@MWareman, do NOT poweroff. Please send your address to sales@universal-devices.com and request for a flash chip. With kind regards, Michel

Hi @MWareman, Yes: Through ISY: sudo /usr/local/etc/udx.d/static/udxop.sh upgrade.polisy (this is what's called from the Admin Console) Or, brute force: curl -s https://pkg.isy.io/script/update131.sh | sudo bash The first is preferred because it also checks other things such as python upgrade and node servers. With kind regards, Michel

@MWareman, Unfortunately this poly used a deprecated library and the developer is no longer able to maintain it. Have you tried our own notification node server? With kind regards, Michel

@CopyRon, No, you should do step 10: https://wiki.universal-devices.com/index.php?title=Polisy:User_Guide#Migrating_from_994_to_Polisy With kind regards, Michel

@bpwwer, they are just debugging statements. With kind regards, Michel

@johnnyt, -170001 is not error. It's information (debug). With kind regards, Michel

@MWareman, Pkg update does not go between revisions such as 13.0 to 13.1. So, the button also calls a script that makes those updates and cleans up after itself. With kind regards, Michel

Yes. Please submit a ticket and we'll send you the instructions to reflash. Or, you can get a preprogrammed SSD. With kind regards, Michel

We are trying to get some Zigbee devices supported by then. Yes, the board comes with two antennas: one for Z-Wave (yellow band on the top) and one for Zigbee (red band on the top). With kind regards, Michel

@sjenkins, Yes, I have. Our business model is a little complex: 1. Automation 2. Energy Services (utilities) 3. OEM for both And, unfortunately, all are under the same brand: Universal Devices. The first step would be to separate Automation from Energy. This way, at least, we don't have to deal with Nest and energy management issues (the commercial license still applies). So, it's much more administratively taxing to figure out how to do open source. At the same time, there are many developers who do not want to have their node servers open sourced. So, we spent an enormous amount of time redesigning the node servers so that developers can sell binary versions. In short, it's just a little complex and we do not have the resources. With kind regards, Michel

That's the beauty of not being a commercial product. Once you get commercial, you will need to apply for a commercial license for integration/certification which costs about $50K AND they do not allow energy management companies integrate. In the non-commercial scenario, each customer will have to sign up as a developer and use the developer credential for integration. The same with HomeBridge/HA and Siri integration. As well as Ring and Z-Wave. I have pondered the concept of becoming fully open source and developer centric. It removes many many burdens. With kind regards, Michel

This is not what we sell. This is if you want to use it now with USB. Zigbee/Z-Wave run in 115200 baud. So, speed bump on the hardware interface layer has absolutely zero impact on performance. Yes, we would like to distribute to our Canadian distributor but we will probably have to wait for our next shipment since the preorders have pretty much wiped out our first shipment. Yes. With kind regards, Michel

Hi Guys, The initial version of the USB option is the ZMatter board + this + enclosure. With kind regards, Michel