Michel Kohanim

@MWareman, If you are still having this issue, please do submit a ticket and we'll get to the root cause. With kind regards, Michel

Hello all, 1. Yes, you need to wait for 12/1 isy package. The only thing holding us back right now is migration of S0 devices to S2. But I think we finally have it fixed 2. For those in Canada, AARTech is carrying ZMatter now: https://www.aartech.ca/universal-devices-zmatter.html With kind regards, Michel

@MWareman, We are migrating all certs out of Polyglot and into udx. In 5.4.4 there was an issue with one of these certs which didn't let backup to proceed. In 5.4.5, this should be fixed. This said, the latest udx upgrade takes a long time because we are installing some python packages for Z-Wave migration. So, perhaps when you tried the backup, udx was not yet started. With kind regards, Michel

Hello everyone, Here are the installation instructions: https://www.universal-devices.com/docs/ZMatter-Assembly- Instructions.pdf. As mentioned in the email, the updated firmware to support migration will be available on 12/1 + instructions. Installing the module should not impact your existing operations but you still need Zooz till 12/1. With kind regards, Michel

@proj964, Please submit a ticket. With kind regards, Michel

@art-whitehead, Please submit a ticket. With kind regards, Michel

@proj964, You need to do this on 994: https://wiki.universal-devices.com/index.php?title=ISY_Users:V5:ZWave:User_Guide#Shift_Primary_Control_from_ISY_to_a_different_Controller And this on Polisy: https://wiki.universal-devices.com/index.php?title=ISY_Users:V5:ZWave:User_Guide#Shift_Primary_Control_to_ISY_from_a_different_Controller With kind regards, Michel

Already have. With kind regards, Michel

@asbril, thank you but there was literally no way around it. The shipment came from Russia, and when we started, there were no tariffs. With kind regards, Michel

@jmpnjimbob, yes by early 1Q. And, we may be able to have both Zigbee and Matter by then. With kind regards, Michel

@palayman, Discounts are for developers and integrators. Also, we just paid 35% tariff on the shipment. It was quite painful ... currently, we barely break even. With kind regards, Michel

@RMichael, 1. Increase the timeout 2. Have you checked the error log? https://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:Errors_And_Error_Messages#SMTP_Errors With kind regards, Michel

@wrj0, Please submit a ticket. With kind regards, Michel

@larryllix, Got it, thank you. I'll talk to @Chris Jahn. With kind regards, Michel

@larryllix, in what scenarios will you be looking for a floating point remainder? With kind regards, Michel

@TRI0N, Given that fact that you expect a free version of a library that we do not maintain, running on a hardware that we do not maintain, be supported in perpetuity. And given that you expect node server developers to support node servers for that platform. And given that you expect all of us to bow our head to your majestical presence and beg to convince you it's worth migrating to Polisy/eisy even though, you already concluded that our support sucks. Well, your majesty, may I humbly suggest that you take a look at Home Assistant? It offers you everything you need, in one package, and everything is free, and it even runs on RPi and supported. So, no, it's really not worth it. With kind regards, Michel

@Jimbo.Automates, Apologies but I am not sure what exactly we need to offer. From ISY perspective, the customers choose from a list and then that's store in ISY. Is the question a GUI question? With kind regards, Michel

Hello all, unfortunately we had to change the ETA due to all the hoops we had to go through to get the units shipped. Currently, the shipment is in the Los Angeles area and scheduled to be delivered by 11/16 (DHL). We shall keep you up to date with all updates. With kind regards, Michel

@fahrvergnuugen, The fact that the unit is not working after power outage tells me that perhaps the SD Card has also gone bad. So, short answer: at your own risk. With kind regards, Michel

@fahrvergnuugen, It's best to restore a backup to the other ISY. With kind regards, Michel

@DaveStLou, https://www.universal-devices.com/product/isy994-zs-pro/#openadr-certificate With kind regards, Michel

@Illusion, I think it might just be too slow (due some website issues). Otherwise, can you please use Java Preferences | Advanced | Check all Log + Traces AND check Show Console. Restart IoX Launcher and then choose cloud. What do you see in the Java Console? With kind regards, Michel

@DaveStLou, Yes, connects directly to the Smart Meter. With kind regards, Michel

Hello everyone, not normal and I cannot reproduce. Can you please click on the Add button and enter https://1.2.3.4:8443/desc (replace 1.2.3.4 with the actual IP of Polisy). Do you get Cloud on this one? With kind regards, Michel

@bgrubb1, yes, you can migrate 300 to 500 on 994, back it up, and then 500 to ZMatter. With kind regards, Michel