Michel Kohanim

Hi MrTinker, The problem is that you are using Control in your programs. Control events are sent based solely on physical activity on the switch. You might want to use status instead BUT this may not work since, if the status of a device is on and you keep turning it on, the program will not run. With kind regards, Michel

Hi bugby, Please please please make sure your UI and Firmware versions are 4.4.6. If not, please upgrade to 4.4.6 and then clear your Java cache and use the following link (to ensure you have 4.4.6 UI): http://isy.universal-devices.com/994i/admin.jnlp With kind regards, Michel

Hello everyone, This is the poll that Teken is referring to: http://forum.universal-devices.com/topic/15103-insteon-feature-options-support-poll/page-?mode=show I do urge everyone to read all the pages as it seems there's probably a misunderstanding somewhere in the posts above. With kind regards, Michel

Hi Scott, Please click on Change Location button and attach the screenshot. With kind regards, Michel

Hi Mark, I think it's related to your UI version and old cache files. With kind regards, Michel

Please either attach a screenshot of Change Location dialog or send it to support@universal-devices.com. With kind regards, Michel

Hi Mark, Please look at the left Nav bar and check for devices with '!' next to them. If they are unplugged, right mouse click and then choose Disable. With kind regards, Michel

Hi Mark, Can you move up the dialog behind the first one (on the top)? Also, you have to make sure that you have cleared your Java cache and you are using: http://isy.universal-devices.com/994i/amdin.jnlp ... this will put an icon on your desktop which you need to use instead of browser. With kind regards, Michel

Hi Steve, If ISY is always going to be on line, you can have a program that queries a specific device and then use "is not Responding" condition for that device. With kind regards, Michel

Hi MarkJames, Please makes sure that device is on the powerline and can be communicated with. If you have many of these devices that are not communicating, then the best thing to do would be to move the PLM to an outlet that's not shared with other power supplies and transformers. With kind regards, Michel

Scott, Click on Change Location button and from the drop down choose the location you are in. Alternatively, you can click on Day Light Saving Rule and choose how you want ISY handle day light saving. With kind regards, Michel

Hi Wingsy, First of all, I am so very sorry to hear about all the problems you have been having. Before considering these events as All On/Off events, please do take a look at your Tools | Log as it will have enough information to let you know: 1. Whether or not these devices were turned on/off 2. Who turned them on/off (last column: user) 3. What events preceded these With kind regards, Michel

Hi sdcrane, Unfortunately not. We keep getting intermittent emails that it's imminent but nothing materializes. Again, for us, we have everything tested and working with the test end point. They just have to switch the end points (of course, everyone might have rediscover devices). With kind regards, Michel

Hi Teken, Zigbee 3.0 is supposed to do that but I have not yet seen any devices with 3.0. With kind reagrds, Michel

Hi robandcathy, Teken is 100% correct! 1) You don't need anything else except the daughter card 2) You must make sure your utility allows you to join the HAN 3) You cannot control anything else with the Zigbee dongle With kind regards, Michel

Hi larryllix, This is excellent news especially since it's running on 5.0.4. Thanks again so very much! With kind regards, Michel

Hi Rob, Thank you. Definitely looking into it. With kind regards, Michel

Hi Rob, Yes. Please do make sure you are NOT using the secure port. With kind regards, Michel

Hi larryllix, This is more than fantastic. Thanks so very much! With kind regards, Michel

TheFallenAngel, Are you certain that you have the latest? The old UI's certificate expired so you can no longer run it. What I would do is: 1. Clear Java cache AND delete all the certificates in Java Console (under Security tab) AND remove all the sites on the Exception list 2. Go to http://isy.universal-devices.com/994i/admin.jnlp 3. Make sure you are asked whether or not you trust "Universal Devices, Inc." ... you might want to check the option that makes your decision permanent With kind regards, Michel

Hi TheFallenAngel, You do NOT need anything in the exception list. On your notebook, admin.jnlp goes into the download folder. You will have to go there and click it before anything happens. With kind regards, Michel

elliott9, You have to make sure you are using 4.4.6 UI and Firmware. With kind regards, Michel

Hi mdonato, The issue is that we had to put a LOT Of hooks in ISY Portal to support MobiLinc especially with regards to subscriptions. So, a simple process of subscription would require: checking the base URL, fixing it, checking the profile for My Preferred ISY, attaching it to the session, and a lot of other things that would have automatically worked if MobiLinc supported a path in the URL + fixed the headers. In short, I would say that ISY Portal is "emulating" MobiLinc Connect. You can test this by using ISY Web Access which is almost instantaneous. With kind regards, Michel

Hi Jay M, My pleasure and thanks so very much for the feedback. I totally understand your point and it makes a lot of sense. Please note that you have 30 day money back guarantee so if you don't like it, you can return it free of charge. Thanks again and with kind regards, Michel

Hi johnmsch, As jerland suggested, please try: 1. Please clear your Java cache: https://www.java.com/en/download/help/plugin_cache.xml 2. Go to http://isy.universal-devices.com/994i/admin.jnlp .. Use the generated ICON on your desktop (instead of browser) With kind regards, Michel