Michel Kohanim

Hi ScottAvery, You probably purchased your ISY from Best Buy which came pre-installed with the Best Buy module. That module is not defunct. Please send your UUID to support@universal-devices.com and we'll deactivate it for you. With kind regards, Michel

Hi MWareman, They usually take between 10 to 20 days. With kind regards, Michel

Hello everyone, We have to go through recertification. Hopefully it's not going to be as long since we only have minimal issues to resolve. With kind regards, Michel

Hi jrclark1978, Please don't hesitate to contact our tech support in case you still haven't been able to resolve the issue. All, Thanks so very much for all your help. With kind regards, Michel

Hi everyone, 5.0 will facilitate communications between two or more ISYs. This is currently not well tested. With kind regards, Michel

Hi Chuck, I do not use the emulator and therefore I really cannot give you any more information than what's already covered above. I think the best thing to do would be to try the emulator and, if it works well for you, then I really do not see any reason for moving to the portal. With kind regards, Michel

Hello everyone, Another quick update: Izzy it shall be! With kind regards, Michel

Hello everyone, Not so good news: "Home" cannot be used. A little more good news: most everything else passed. So, back to Izzy. We have sent them an email asking them whether or not Izzy works. Let's all pray! Thanks so very much for your patience. With kind regards, Michel

Hi ENrgStar, Thanks so very much for your kind words. Please know that it does mean A LOT to all of us. With kind regards, Michel

Hi Mitch, 1. Please clear your Java cache: https://www.java.com/en/download/help/plugin_cache.xml 2. Go to http://isy.universal-devices.com/994i/admin.jnlp In short, you cannot use 99s UI since the certificate has expired. With kind regards, Michel

Hi PaulMichaels, 500 = internal server error. So, either the payload is not right or the device itself has some issues. With kind regards, MIchel

Hi James, 1. Twitter (UDIAutomates and UDISupport) 2. Facebook (https://www.facebook.com/Universal-Devices-70185958615/) 3. Forum: http://forum.universal-devices.com/topic/14525-amazon-echo-and-isy/?hl=echo 4. If you have signed up for official notifications, then via email : http://www.universal-devices.com/my-account/ With kind regards, Michel

Hi Xathros, It will be: Alexa, ask My Home what's my current ISY. With kind regards, Michel

Hello felickz, You have two other choices: 1. If you have mini USB to a USB cable, you can connect ISY's monitor port to a USB port on your computer and then use a terminal application (such as putty) to reset ISY's networking back to DHCP. The command is CT and when prompted for IP, enter 0 to go back to DHCP 2. If and only if you have a good backup, factory reset ISY and then once you find ISY on your computer, restore the backup. Once prompted whether or not you want to change the existing configuration (DHCP) with the one in the backup (static), choose No With kind regards, Michel

Hello everyone, Izzy cannot be used because: It would breaks this rule: • The name should contain only well-known English words or names. Furthermore - and for those who call I.S.Y izzy - there will be some awkward commands: Alexa, tell izzy to switch izzy (switch it to a different ISY at a different location) Alexa, ask izzy what's my current izzy (which ISY am I currently connected to?) For now, we have to get passed the certification with "my home". Once that's done, we can revisit and we are very much open to suggestions. With kind regards, Michel

Hi Cormacs, Since 5.0 started off as a developer/alpha only version, it's listed under Developer section: http://forum.universal-devices.com/forum/56-developers/ Once it becomes more robust and user friendly, it'll move to our regular section. Please note that 5.0 is at best beta quality. With kind regards, Michel

Thank you all. I like Izzy too but we have to make sure it does not get confused with "easy". With kind regards, Michel

Hi manowell, Got it. Thank you. With kind regards, Michel

Hi manowell, I am so very sorry to hear. Please do make sure you have 4.3.26 installed. If you still get time drift issues, please send a request to sales@universal-devices.com for an RMA. With kind regards, Michel

Hello everyone, Thanks so very much for excellent contributions and suggestions. As far as invocation names, Jarvis/HAL have nothing to do with ISY and we might even have to deal with copyright issues. I think we should use either i.s.y or izzy. Thoughts? With kind regards, Michel

Hi rwkmann, Please go to Tools | Diagnostics | PLM Info/Status. Does it show connected? With kind regards, Michel

Hi Guys, Just another update: unfortunately we have to go through re-certification again: 1. Home cannot be used 2. The spoken words chosen for our test were not well understood by Echo As such, we need your help. Would you all please 1. Post back the name of location/devices that you would most likely use with Echo? For instance, Front Door Lock. Or Upstairs Thermostat. Or Bedroom All. Or, in short, whatever you think you would want to call them. We already have a list of about 80 2. The same for your program names 3. Invocation name. Currently we are thinking of using My Home but I very much doubt it'll fly. And, I.S.Y is too cumbersome. Izzy is not understood: depending on the accent, Echo might consider it "easy". With kind regards, Michel

Hi Tom, Congratulations and thanks so very much for the update. With kind regards, Michel

Hi Michael, Yes, that's the last time you logged into the portal. We'll make the suggested change. With kind regards, Michel

Hi MustangChris04, Those will definitely show up in the error log: http://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:Errors_And_Error_Messages#System_Errors(-2). With kind regards, Michel