
Michel Kohanim
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Everything posted by Michel Kohanim
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Polyglot Cloud Broken?
Michel Kohanim replied to thewebgeek's topic in New user? Having trouble? Start here
@thewebgeek, Please send your UUID to support@universal-devices.com. With kind regards, Michel -
@MWareman, I think, for some reason, the nls files for the node servers are not being installed properly, or, they are not being read properly. I suspect it's case sensitivity issue since ISY is not case sensitive but Polisy, is. This is the structure: /var/isy/FILES/CONF/DEF f10 <node servers>/i<n>/ (where n is the slot number) editor/editors.xml nls/en_us.txt nodedef/nodedefs.xml Editors are used to format and present data. The nls tag in editors.xml defines how to present the value. The same tag MUST be defined in nls/en_us.txt. If you have time, would you please check that a) nls/en_us.txt exists and b) weekday has the same case sensitivity? With kind regards, Michel
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@larryllix, Are you saying that when you set them to latching, they automatically revert to momentary? With kind regards, Michel
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@TJF1960, Yes, definitely an issue with a file relating to one of your nodes with the address 0472. With kind regards, Michel
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This is not true. Most functions on the Admin Console are being ported to UD Mobile. With kind regards, Michel
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Timezone setting and location for sunrise/sunset
Michel Kohanim replied to MWareman's topic in IoX Support
Next on the list!! With kind regards, Michel -
@DennisC, Polyglot is on https://ip ... in short, you just need the browser to point to the same IP as ISY but without the :8443. With kind regards, Michel
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Timezone setting and location for sunrise/sunset
Michel Kohanim replied to MWareman's topic in IoX Support
All, Definitely a bug. And, while crushing it, added time/lat/long configuration back to the Admin Console for Polisy. The only thing you won't be able to do is to set the Time Zone offset because the OS does not allow it: it has a list of time zone regions that you have to choose from. So, let's say you want to have a different lat long that's not in the list. What you do is to pick the nearest city, then change the lat/long and save. Other things that were fixed/enhanced: - SNI support for network resources - IPv6 web server - SMTP issues truncating messages and sending them as attachments instead - Z-Wave is very very very close Should be out mid week. With kind regards, Michel -
@asbril, You mentioned other programs that were not node server dependent also stopped. What's the snippet of error log for those? Also the error log for both of those node servers. With kind regards, Michel
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@asbril, Please check our error log and see whether or not ISY's time changed (say by a few hours/days). With kind regards, Michel
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@randyth, Very possible! @MWareman, thank you SO MUCH! Now that I think about it, we literally wrote the whole https library ourselves. And, added SNI specifically to the client. Now that we use OpenSSL in Polisy, probably we forgot to enable that option. We'll look into it but, at the moment, this explains everything since CF needs SNI (that's why we added support for it in the first place). With kind regards, Michel
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@fahrer16, Yes, here are the instructions. If you cannot get to it, please send an email to developers@universal-devices.com. With kind regards, Michel
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Trigger device substitution on Network Rules
Michel Kohanim replied to MWareman's topic in IoX Support
@MWareman, Thank you very much for the feedback and definitely high on the list after: Time zone is changing by itself! Nodedef upload from Portal does not work And, right now, we hope to have initial version of Z-Wave out before the end of the month. We're getting there! With kind regards, Michel -
@all, Closing old topics helps with support issues. Some, just point to a post from 10 years ago and expect us to read through everything. With kind regards, Michel
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@randyth, -1 means that it cannot even connect. If the issue was TLS related, you would get -256 error code. Something is not right. Perhaps something blocking Polisy from getting to that url? With kind regards, Michel
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@randyth, What's the error in the error log? With kind regards, Michel
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Timezone setting and location for sunrise/sunset
Michel Kohanim replied to MWareman's topic in IoX Support
@Scott Korvek, Thank you for the logs. Something keeps calling SetDateTime web service on ISY. I responded to your ticket. With kind regards, Michel -
@MWareman, Very much cache related: 11/10/2021, 17:31:04 [polyglot] error: MQTTS: polyglot_frontend-P1dVg authentication failed. Someone is messing with something.... With kind regards, Michel
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Timezone setting and location for sunrise/sunset
Michel Kohanim replied to MWareman's topic in IoX Support
@larryllix, Makes no sense. Please send me the following in an email to support@Universal-devices.com 1. Output of uname -a pkg info isy df -h 2. ISY Error Log 3. /var/isy/FILES/LOG/debug.log With kind regards, Michel -
@randyth, Makes no sense. Can you use curl for the same command and see whether or not it works? With kind regards, Michel
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@randyth, Please try increase the timeout and try SNI. With kind regards, Michel
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@MWareman, sudo service mongod status Also, please send me /var/polyglot/log/debug.log . With kind regards, Michel