Techman

The IoX backup has been refined, it now takes a second or two to completely backup up your entire system. It's a must do in case you ever need to restore a failed system. The backup includes all your devices, programs and configuration settings. Everything you need to restore or replace a system. If you have the UD Zwave/Matter dongle installed, then this requires a separate backup The topology report provides you with a useful overview of your devices and scenes. It also includes any notes you may have entered for a specific device. Polyglot (PG3) has its own backup, no caveats, just do it. The backup process is like fire insurance, hopefully you'll never need it, but if you do you'll be glad you have it.

If you have the Tempest then there's a node showing the Hub status. That may work for you I monitor my Tempest using remote rather than the local option

The UD Zwave/Matter dongle supports Zwave, Zigbee and Matter. You need the dongle if you want Matter support. Being that Matter is just being implemented on the eisy and the polisy the matter devices supported is somewhat liimited., i.e. a work in progress. ZMatter USB: Z-Wave+, Zigbee, and Matter Module for eisy (Z-Wave+ Certified - Long Range)i - Universal Devices

@BRMeeke What you have is an EISY not a ISY994i, thus the confusion Eisy:User Guide - Universal Devices, Inc. Wiki

Reset Username and Password to Defaults Use a sharp object to push and hold in the Reset Button till the RX, TX, Mem, Error lights start blinking (every second) Continue holding for another 5 seconds till the RX, TX, Mem, Error lights turn on/off consecutively (RX -> Tx -> Mem -> Error) Release Your password will then be set to admin/admin Note: If you hold the reset button in for at least 30 seconds then a factory reset will take place.

When you run update you should have UDX 3.7.2.3 and FreeBSD 14.1, your version willl display as 5.9.1 in the admin console You can view your current config status here: https://eisy.local:8443/WEB/sysconfig.txt

There's no specific command to power down the eisy. Post a screenshot of your IoX Launcher window Are you on a PC or a MAC? If you're still having issues then it's probably best to submit a support ticket.

Your MAC security setrtings are probably blocking access. Take a look at this article. Universal Devices, Inc. Wiki Also your eisy firmware is outdated. Cuirrent firmware is 5.9.1. IoX Release v5.9.1 Is Now Available! - Current Release Announcements - Universal Devices Forum

@oamber Clear your java cache, be sure to check all 3 boxes, then download the IoX Launcher from here: https://isy.universal-devices.com/start.jnlp Also take a look at this article Universal Devices, Inc. Wiki

Unplug the monitor and keyboard from the eisy. Removing power from both the PLM and the eisy, wait about 15 seconds then power up the PLM. Wait another 15 seconds then power up the eisy. If you can access the eisy from the admin console, try doing an update. After an update the java cache needs to be cleared and an updated IoX Launcher downloaded. Lastly, it's possible that it was in the process of updating to 5.9.1 when you first removed power and something got corrupted.

The Zwave backup wouldn't be used during the update as the eisy/polisy OS and UDX (user defined extension) are the only items updated. The backup(s) are your insurance policy.

Does your router have DHCP enabled? Did you follow the replace PLM procedure (see attached) when switching PLMs It's probably best to try to stay with 5.9.1 and resolve your issues. Don't use "Upgrade Bios" Have you cleared your java cache and downloaded the current version of of IoX Launcher from this link:? https://isy.universal-devices.com/start.jnlp Replace PLM Procedure (EISY or POLISY).pdf

@walkman9999 Take a look at these troubleshooting articles INSTEON: Troubleshooting Communications Errors - Universal Devices, Inc. Wiki INSTEON Signal / Noise Troubleshooting - Universal Devices, Inc. Wiki Needless to say replacing your older single band devices with dual band willl greatly improve the reliability of your network.

If any of the values in your IF statement change within the 15 minute period then the program will restart. .

The eisy and polisy only supports zwave backup when using the ud zwave/matter dongle.

@dgwete Glad you're up and running. Are you able to view your config file. It shows the current UDX and the OS versions //eisy.local:8443/WEB/sysconfig.txt

@dgwete Check your connection between the eisy and your router. Try another ethernet cable if vyou have one. Is there any led activity on the eisy network socket?

@walkman9999 It appears that you have a lot of the older single band, powerline only, devices. If that's the case you could have noise on your powerline that's interferring with the Insteon signals

@walkman9999 When you replaced your PLM did you follow the attached procedure? Replace PLM Procedure (EISY or POLISY).pdf

In the admin console under help | about, what are your firmware and UI versions Can you see your eisy in your router? Try removing power from the eisy for about 15 seconds. If that doesn't correct the issue then you should probably submit a support ticket.

@dgwete If your using an eisy, copy this line into your browser //eisy.local:8443/WEB/sysconfig.txt

@dgwete When you run the attached url, what does it show for your UDX version View EISY config file.url

The Matter support is a work in progress. The current release is beta and only supports a limited number of devices. Initial support for light bulbs and plugin modules: -- WiFi direct. -- WiFi through a Border Router such as Google Nest Hub or Apple HomePod. -- Thread through a Border Router. The current release of the UD Mobile app supports Matter

What you're seeing is normal, the link count will vary if the PLM is active. It's best to do a link count when there's no activity.

@lalang Attached is the procedure for replacing the PLM Replace PLM (ISY994).pdf Replace PLM Procedure (EISY or POLISY).pdf