Techman

Have you tried doing a factory reset on the Aeotec device?

In your Customizations tab, set it for text. If that doesn't resolve your issue then set it for HTML and place <BR> at the end of your sentence.

Are you on an eisy or polisy. What is your firmware and UI version? A few things you can try: exclude the device from you controller, charge the battery, and then bring the device close ot your controller and include it.

To upate the Polisy firmware, press the multifunction button once. See below: Multi Function Button There's a little multi function button behind the very small hole on the front of the unit. This button has multiple purposes outlined below. Every click on the button will cause the unit to beep. If the button does not behave as described below, please update Polisy. Update and Upgrade All the Packages Click the button once. Please consult support before updating this route. See link below for suggested update/upgrade process.

Yes you need to take it down and bring it next to your admin console. When you press the set button 1 time it will wake up the sensor for 10 seconds, then you need to quickly write the new config parameters while the sensor is awake.

To reduce its range you have to set the MS senistivity (parameter 1) to a lower number, somewhere between 1 and 5. The default setting is 6. In the configuration setting insert 1 for the parameter number, and a value between 1 and 5 for the Parameter Value. and 1 Byte, then click on set configuration. The Sensor must be in the linking mode before you press Set Configuration.

@technoroom The PLM only supports Insteon and has no relationship with Zwave.

@DJonas Glad to hear you got your issue resolved. How do you like the ZSE70, I was thinking of picking a few up to replace some of my Insteon MS. Are there any issues with the MS beta firmware?

There's no option to roll back the firmware. You can try removng power for a minute, then boot up.

Others are also having issues with the latest update, 5.8.4_1. It's best to wait for a bug fix.

There's an issue with 5.8.4_1. It's best to open a support ticket

There appears to be an issue with 5.8.4_1. You should open a support ticket

It might be a Java issue. Try clearing your Java cache, be sure to check all 3 boxes, then download the current IoX Launcher from here: https://isy.universal-devices.com/start.jnlp Nor sure where the 5.8.4_1 came from unless it was just released on the day you updated. My system is current and only shows 5.8.4 Are you on Windows or Mac? PG3x 3.2.27 is the current version.

I think UDX was updated to 3.6.2.7. Not sure what the prior version was. You can check your current version using this link (assuming your on an eisy). Let me know if you have a different version. eisy.local:8443/WEB/sysconfig.txt

@Bill Morrow Post a copy of your ISY error log

The EISY is the HUB. The Zmatter board which is part of the HUB supports the Zwave mesh network As I mentioned earlier, the ZSE70 is currently using beta firmware, so it's possible that it may not be fully functional until the final firmware is released. The Zooz products and the Zmatter board along with the EISY are all quality products. You can try bringing the ZSE70 closer to the EISY, if it then works you'll need to add a repeater to extend its range.

I corrected the link, try again. Zwave is a mesh network, just as Insteon is. The zwave signal, in a zwave mesh network, gets repeated by other non-battery Zwave devices Zwave LR does not use the Zwave mesh network. The device communicates directly with the hub. When you install a zwave LR capable device it should give you the option of either installing it as LR or as part of the Zwave mesh network Depending on how far your ZSE70 is located from the eisy, and how may walls the signal have to go through, would determine if you need a repeater. Any plug in Zwave device acts as a repeater. The ZAC38 would be a good choice, I have one in my network.

Yes, the Zmatter board is Zwave LR certified, but I don't think the current eisy firmware supports LR. If it did then when you add a Zwave LR device it should give you the option of adding it as either LR or as part of the Zwave mesh network. Take a look at this article: https://www.thesmartesthouse.com/blogs/the-smartest-blog/all-about-z-wave-long-range

The ZSE70 is currently running beta firmware. You should occasionally check their support site for the final firmware update which has not yet been released. The LR is not yet supported on the eisy so it's possible that you may need a Zwave repeater between the eisy and the ZSE70 I've had good results with the EISY and Zooz product compatibilty.

@BobM99 You should use the USB PLM, the instructions for switching PLMs are in the migration info I sent you.

The complete migration instructions can be found at this link: https://wiki.universal-devices.com/Eisy:User_Guide#Migration Be sure to follow the migration guide exactly.

@JimTurner I just edited my previous post, take a look.

@JimTurner To use the Zwave lock with the eisy, which was previously installed on the ISY994, you must first exclude it from the ISY and then incllude in the eisy. A zwave device can only be linked to one controller. When you set up the eisy did you use the Migration option to move your programs and devices to the eisy? There's no logical reason to have to use two controllers. You should be able to disconnect the ISY994 if the eisy was properly setup.

A couple of things you can try: Exclude the smartlock from the eisy and then factory reset it. Bring the lock close to the eisy and then include it. When you included the lock did you use S2 security, which may have an effect on the range. Does the lock use the 500, 700 or 800 series zwave chip? How far is the final location of the lock from the eisy? Do you have any a/c powered zwave devices located between the final location of the lock and the eisy?

Are you on a MAC or a PC? Whis are your ISY/POLISY/EISY and UI firmware versions?