Techman

If you've installed the Ring app from the PG3 store then if would have to been on the Polisy. What are the firmware and UI versions for the ISY994? Is your Polisy currently connected to your router via ethernet cable? What device is your PLM connected to? Is your goal to use the Polisy as your main controller and discontinue the ISY994?

@Javi The EISY reboot and UDM sync resolved it. Many thanks.

@tibbar It's probably best to submit a support ticket.

Have you already migrated your ISY to the Polisy? Which controller are you currently using, i.e. your primary controller, , the Polisy or the ISY? To backup, click on file, backup IoX. To backup Zwave, click on Zwave, backup

The ZEN04 uses the zwave 800 series chips, the Zmatter dongle uses the 700 series chips which may not support long range. It's best to check with Zooz tech support to see what the requirements are for LR.

The update process you listed would apply only to the Polisy, not the ISY994. Be sure to backup your Polisy prior to updating. If you have Zwave devices installed then you need to also do a Zwave backup. Nothing you need to be aware of unless your Polisy is a very early version in which case you may need a bios update as well. If you do the update and everything works then the bios won't be an issue.

@Javi The admin console correctly displays the file that's playing, UD Mobile either shows the incorrect file name or a number. I done a few syncs but the issue is still there.

Appartently so, I think Zigbee is still being refined.

@bmercier Prior to uploading my MP3 files I deleted all the default sounds. When I did the 5.8.3 update I had to restart the audio player as it wouldn't populate and it reinstalled all the default MP3 files which I then had to delete again. I thought there might be an easy workaround.

When playing a MP3 file on Audio Player via UD Mobile an incorrect file name is displayed in the playing field

I was thinking in the terms of both an MP3 upload and TTS generated MP3s, the latter which can't easily be saved.

@bmercier Is there a way to backup and restore the Audio Player data directory (just the MP3 files) without doing a full system restore. If not, could that be an added feature for the next firmware update?

On the bluetooth service select ENABLED, then click on the SERVICE button to the left. If that doesn't work then go into PG3 and restart the bluetooth service. Once the service is enabled click on "Scan for Bluetooth Devices"

If you're in safe mode that meas that the ISY can't communicate with the PLM. Is the green led lit on the PLM? Make sure the PLM cable is plugged into the correct port on the ISY and that the cable isn't defective.

@timekiller Did you follow the replace PLM procedure (see attached) Replace PLM.pdf

Prior to migration did you update the EISY firmware? Was your ISY Zwave dongle the 300 or 500 series? Did you do a Zwave backup on your ISY prior to thr migration? Some programs that include Zwave devices may need a tweek depending on how you named your devices. Did you exactly follow the migration instructions, as the migration should have gone smoothly.

@bmercier When I use "/var/polyglot/pg3/ns/<NS Folder>/data" I'm able to get to the directory but I get a permission denied. So I can't see the data. How do I get past that?

Thank you. I'm getting a "no such directory" response. I'm not using developer mode. Is the slot the one used for the audio player?

@alixer To verify that all the devices in a scene are properly responding, Right click on the scene, click on diagnostics, scene test.

@bmercier What would be the syntax, and directory location, for accessing and downloading the MP3 files. I'd like to save the files created by the TTS. option

@bmercier What directory are the Audio player MP3 files stored in, can they be downloaded and saved?

@alixer If the THEN clause works correctly in your fast off program then the problem is most likely the timing of your double off clicks. Try doing a faster double click.

@Chris Wacker What is your Eisy firmware nad UI versions. Are you currently using the admin console to do your programming ?

Use the link I posted, the IoX Launcher was updated a while back. You most likely had the previous version

Clear your Java cache, checking all 3 boxes, then download the IoX Launcher from here https://isy.universal-devices.com/start.jnlp