Javi

iOS or Android? Is the app crashing on fresh initial install without changing any settings? Does it crash only after changing a preferences?

@oneklakes & @johnjces, Please try again. Let me know if any errors persist.

Hi @SLP, Results may vary depending on OS/Device and where the internet outage occurred. If Mobile internet (5G/etc.) is down but WiFi is not then UD Mobile's local connection settings will allow local access. If Portal is down but WiFi has internet then UD Mobile's local connection settings will allow local access. If WiFi does not have internet access then it is dependent on your mobile operating system. Most Android devices can join WiFi networks without internet access as long as user accepts a popup prompt allowing the connection. Android devices will also route network traffic to the WiFi network. iOS devices may be able to join WiFi networks without internet access but iOS will not route traffic to this network. There are a few ways to force this behavior programmatically. However forcing this behavior causes other issues such as preventing iOS from routing to mobile network when the WiFi network connection is poor, and will not work for VPN. Some apple devices such as WiFi only iPads, do not route any traffic to WiFi connections without internet. https://wiki.universal-devices.com/index.php?title=UD_Mobile#Local_Connections_and_Local_VP

Hi @Jimbo.Automates, Added link to eisy migration for UD Mobile https://wiki.universal-devices.com/index.php?title=UD_Mobile#Migration

Hi @vbphil 9.3.4 has 2 conditional arguments which allow the program to be stopped (is switched on and is not switched off). For control conditions the program is only triggered if the control is in the condition. So, in 9.3.4 the controls are both on and off.

Thank you for isolating the issue. Will look into tomorrow. @johnjces error located no need to send or open ticket

Yes please

Thanks. Sounds like a server side error. Please send me a Private Message with the data/error returned from a browser request to the following URL https://my.isy.io/api/voice/amazon/link/status . Portal Authorization will be required. If you would like to open a ticket instead please choose UD Mobile as the ticket category, reference this topic, and provide the email address for your portal account. https://www.universal-devices.com/my-tickets

Not directly, but possible with a program as a favorite. Programs show last run time, so if the sensor is used as a trigger, then the program last run time will be the last time the sensor was triggered. In UD Mobile create a favorite with the program and change the display status to Last Run Time. Initial Program status is disabled by default, so this must be enabled in system settings (Settings-Tab > System > System-Name > Program and Variable Settings.

Currently background color is determined by the OS light or dark mode. On my list but no ETA

Hi @johnjces, Thanks. I should have worded the questions better, just needed to know if the account was main/sub. I'm still trying to isolate the error location so will need some additional information as I can not replicate with any of my accounts. I assume the error shown after selecting the portal account. If this assumption is incorrect please let me know. When the error is shown is the app still on the Admin screen or on the Alexa Smart Home Skill screen?

Hi @johnjces, Alexa is tied to ISY Portal and should work with ISY994. Where is this error encountered? Is the portal account linked to UD Mobile a sub account or main account?

Maybe something like this with 2 variables and 2 programs. The Folder_count variable to count the number which are on (status > 0) The Temp_calc variable is first set to the device status. Then use the Math program to convert status to 1 or 0. This is not disabled as Temp_calc is an int var Math - [ID 017C][Parent 017B] If $Temp_calc > 0 Then $Temp_calc = 1 Else $Temp_calc = 0 This example has 2 devices. You may be able to move the $Folder count += to the program above to eliminate wait actions. Variable Test - [ID 0084][Parent 017B] If 'Devices / Basement / Basement Bathroom' Status is not Off Or 'Devices / Basement / Basement Bathroom' Status is Off Or 'Devices / Dinning Room / Dining Fan / DiningFan--Light' Status is Off Or 'Devices / Dinning Room / Dining Fan / DiningFan--Light' Status is Off Then // reset folder count $Folder_count = 0 // Set variable to status for first device $Temp_calc = 'Devices / Basement / Basement Bathroom' Status // Convert status to boolean 1 or zero Run Program 'Math' (If) // Wait a second to allow 994 to set variable value. May not be needed for eisy Wait 1 second // Add 1 or 0 to folder count $Folder_count += $Temp_calc // Set variable to status for second device $Temp_calc = 'Devices / Dinning Room / Dining Fan / DiningFan--Light' Status // Convert status to boolean 1 or zero Run Program 'Math' (If) // Wait a second to allow 994 to set variable value. May not be needed for eisy Wait 1 second // Add 1 or 0 to folder count $Folder_count += $Temp_calc Else - No Actions - (To add one, press 'Action')

Hi @leecast, Please try updating firmware. Press the front button once wait 30 minutes then press 5 times to reboot. We hope to have this automated in app soon. WiFi setup will not work on WiFi only ipad (iOS bug). WiFi setup will not work if the network was manually added to any Apple device (icloud remembers), so it must be forgotten manually it it was added manually. Finally the RJ-45 port is Ethernet only, not compatible with (serial) insteon modem. Please see our website for a USB conversation kit.

Not yet. Still need to acquire a W11 hardware to test to verify user input is accepted. I have removed the notification tab per Amazon's requirement.

Please open a ticket.

To anyone else having issues with WiFi configuration. It appears the app fails WiFi configuration when Global User Preferences for launch type is set to anything but Default. This is caused by iOS's prompt to join the wifi network notifying the app that it is being removed, upon selecting join or cancel an app restart is triggered. Until we have a fix please set the Global user preference to default for WiFi Configuration. Edit: WiFi config with non-default launch type fixed in version 1.0.14

Please try resetting networking by pressing the power button 4 times. Wait a minute then reboot by pressing 5 times. Wait a few minutes then try to approve again.

Hi @ISY4Me replied to ticket.

What error message is shown when you hover over the circle (green/yellow/grey/red) next to the UUID on my.isy.iol? Have you approved the trial?

These are seperate functions. You should be able to setup WiFi for a non-linked eisy if you had another. So both manual and from Settings-Tab > WiFi configuration should not affect UD Mobile. You are experiencing the need to reset the network also which is a different issue which we are looking into. This should not fail, however it is possible the OS will not route network requests to a network without internet. This works with Chrome on a Mac but I have not tried Safari/Firefox. Please try again as soon as 1.0.12 is available. While I don't see Apple docs saying the request to join a WiFi network needs to be on the Main Thread some of your issues make me think this may be true along with the fact that it is returned on the Main Thread. So, I changed the call to connect to the network to the applications main thread and created a new thread for the response. Not published if it does exist. But will ask if the next build does not get us any further. It would also be great to see the logs if you can get them working.

Try resetting networking by pressing the front button 4 times. We are looking into a few similar reports.

Version 1.0.12 will try to fix iOS not asking to join the network. Although because I can not replicate the issue I'm not sure if this will work. I will need logs to try to diagnose the other issues. Version 1.0.11 of the iOS app now has logging available to the user for WiFi configuration classes. If the logs are capture please send them to me as a Private Message as the logs may contain your WiFi credentials. There also appears to be issues with WiFi only devices, such as iPads, not working. This appears to be a bug on Apple's side. I'll need to report to Apple. If having connection issues after starting WiFi or switching to ethernet please first try to reset networking by pressing the power button 4 times. How to capture logs on IOS: Video: https://youtu.be/-tNDYX4n860 Directions: Start debugging by physically connecting your iPhone into your Mac, open the Console App, Select your iPhone on the left panel, enter "UDMobileNSLog" without quotations into the search box on the top right, then press Start Streaming button in the center of the window, finally start WiFi configuration. When finished Select Edit → Select All, Select Edit → Copy then paste the output here or in a text file. Note that if eisy's wifi access point is active and the power button is double pressed again then eisy's access point will become disabled. So if the app failed verify the access point is still active, if it is do not double press power button again. This is an iOS limitation, iOS will not allow Devs to read WiFi access points unless the app falls into a small number of categories.

Do you still have the error? If you do can you verify there is only a single system in Settings-Tab > Systems?

Try swiping app from recent apps or reboot iphone. Maybe just an old entry?