Javi

Please try resetting networking by pressing the power button 4 times. Wait a minute then reboot by pressing 5 times. Wait a few minutes then try to approve again.

Hi @ISY4Me replied to ticket.

What error message is shown when you hover over the circle (green/yellow/grey/red) next to the UUID on my.isy.iol? Have you approved the trial?

These are seperate functions. You should be able to setup WiFi for a non-linked eisy if you had another. So both manual and from Settings-Tab > WiFi configuration should not affect UD Mobile. You are experiencing the need to reset the network also which is a different issue which we are looking into. This should not fail, however it is possible the OS will not route network requests to a network without internet. This works with Chrome on a Mac but I have not tried Safari/Firefox. Please try again as soon as 1.0.12 is available. While I don't see Apple docs saying the request to join a WiFi network needs to be on the Main Thread some of your issues make me think this may be true along with the fact that it is returned on the Main Thread. So, I changed the call to connect to the network to the applications main thread and created a new thread for the response. Not published if it does exist. But will ask if the next build does not get us any further. It would also be great to see the logs if you can get them working.

Try resetting networking by pressing the front button 4 times. We are looking into a few similar reports.

Version 1.0.12 will try to fix iOS not asking to join the network. Although because I can not replicate the issue I'm not sure if this will work. I will need logs to try to diagnose the other issues. Version 1.0.11 of the iOS app now has logging available to the user for WiFi configuration classes. If the logs are capture please send them to me as a Private Message as the logs may contain your WiFi credentials. There also appears to be issues with WiFi only devices, such as iPads, not working. This appears to be a bug on Apple's side. I'll need to report to Apple. If having connection issues after starting WiFi or switching to ethernet please first try to reset networking by pressing the power button 4 times. How to capture logs on IOS: Video: https://youtu.be/-tNDYX4n860 Directions: Start debugging by physically connecting your iPhone into your Mac, open the Console App, Select your iPhone on the left panel, enter "UDMobileNSLog" without quotations into the search box on the top right, then press Start Streaming button in the center of the window, finally start WiFi configuration. When finished Select Edit → Select All, Select Edit → Copy then paste the output here or in a text file. Note that if eisy's wifi access point is active and the power button is double pressed again then eisy's access point will become disabled. So if the app failed verify the access point is still active, if it is do not double press power button again. This is an iOS limitation, iOS will not allow Devs to read WiFi access points unless the app falls into a small number of categories.

Do you still have the error? If you do can you verify there is only a single system in Settings-Tab > Systems?

Try swiping app from recent apps or reboot iphone. Maybe just an old entry?

Based on the system name I would say yes. Either disable or delete from settings tab > Systems.

There is factory reset, but will wipe everything, press 10 times. I've also seen a few systems that were power cycled during update causing issues. You could try update by pressing once and waiting 30 minutes. The system may be partially available during this time, but that doesn't indicate update has completed. If system is not available after 30 minutes press 5 times to reboot. Aside from those things I suggest opening a ticket so someone with better firmware knowledge can troubleshoot.

Try resetting networking by pressing the power button 4 times.

503 is system is not online or not communicating with Portal. Added better error message in next release.

I'm not sure, you could open a ticket and Chris may know. My only reference is the previous Z-Wave implementation. If you attempted to re-include the device it would simply update the existing device.

Any one with WiFi setup issues on iOS please let me know your iOS version. I have located a bug report to apple with similar behavior. Some developers are reporting it is fixed in iOS 16 which may be the reason I can not replicate. If you are experiencing the issue and have an iOS 15 device I would like to test a few workarounds but need users to test this function.

It's on our list, just have items of higher priority.

No need for third party app. If you have ISY portal for remote connection, or if you only want on your local network. Use shortcut URL, then Get contents of URL To create the url get "URL to ISY" from Portal or use your local IP Address, then append the rest command i.e. /rest/nodes/<nodeAddress>/cmd/DON Create a header in "Get contents of URL" with your authorization. i.e. Key: Authorization and text: Basic base_64_Encoded_password. You can add variables if needed and also have the encoding done for you. See the following for examples: https://community.openhab.org/t/sending-commands-to-rest-api-via-siri-shortcuts-whilst-outside-of-lan/84458

Maybe I have an early batch. The barcode is a standard WiFi Access Point barcode. Any scanning app can scan and see the following. WIFI:T:WPA;S:eisy.setup.XXXXX;P: xxxxxxxxxxxxxx;; Where xxxxxxxxxxxxxx is the password. Some devices will try to automatically save and try to connect to this Access point if scanned (i.e. iOS/Android camera apps). So if your device/app used to scan the qr code adds the access point to your saved AP list it needs to be forgotten or will cause errors if attempting to set WiFi from app. Also changed my WiFi SSID and password to contain a hyphen and onboarding worked on my side.

If you have ISY portal I believe this will work

Please try reboot (press power button 5 times). If this does not work please open a ticket.

@ISY4Me, Can you please copy this to your ticket. Assuming when you checked the portal this was on Ethernet, it should have reconnected to Portal automatically. So may need someone working with firmware to debug. The only reason I can think of WiFi not working is the ssid or password is incorrect or the app is incorrectly encoding characters. Do you have any special chars in your SSID or password? Also there is a manual way to add the credentials linked below. This will not work from iOS (reasons link below). So you could try this from a PC/Mac. https://wiki.universal-devices.com/index.php?title=UD_Mobile#Troubleshooting

Thanks @ISY4Me and @JTsao, I've noticed that sometimes if the user reboots/power-cycle during update they have issues along with the system not being fully ready. I'll try to get the update checking in soon.

Depending on your mobile device, home router, and network connection method (Wifi/ethernet) eisy may support eisy.local as the url. The app's finder will try to locate and test this URL and show it in finder if it is found. With that said the app's finder will only show the first address it matches to a UUID so it will only show the numerical address or eisy.local whichever is found first. Thank you for the detailed screenshots. Based on your screenshots it appears the app connected to eisy in AP mode and uploaded the credentials you provided. It then the app failed to find the system on your network using the Finder in the background. Please help me find the issue if you have time. What is the last 2 digits of the mac address on the bottom of the system? What is the firmware version of the system? If less than 5.5.3 pleas upgrade and try again. Note that the upgrade may take upto 30 minutes, during this time your system may be partially accessible but this does not indicate the upgrade is complete. I hope to have this automated and show update status in the future. Try WiFi onboarding again, If the issue persists please go back out of onboarding and go to to the System's Local Connection settings and press the search icon. Is eisy found on Wifi? If so what is the last 2 digits of the UUID and IP Address which is populated? Is http://<IpAddress>:8080/desc with <IpAddress> replaced with the IP Address in finder accessible from a browser? Sorry for so many steps. we had bugs in some previous firmware versions which should now be corrected so I need to verify this is true. Fixed the "Could not match section error in the next release for Android and iOS, missing click event listener.

Thanks. Do you have the app setup for Local Connections? If you do and the issue is encountered again please disconnect the mobile device from WiFi to see it is replicated on Portal. If replicated on portal I can do a remote session, assuming I catch in time, to try to find the issue. Usually if the app is "stuck" on Starting Subscription it is not actually stuck but trying to connect to the system and waiting to timeout. On timeout you may get your other errors. This usually indicates a route to the system does not exist on the current network or the network is extremely slow.

Hi @ISY4Me, Thank you. I'll look into this soon, just been a busy morning.

Nothing changed regarding subscriptions in the last few updates. From the description it sounds like a network issue. Is this on WiFi or Cell network?