Javi

Hi all, Subscription 404 errors, and Network resource 404 errors may not be related. We had some technical issues with Portal over the weekend which causes 404 errors. If the network resources executes but shows a 404 in app it is likely related to timeout or invalid response from the server which the Network Resource is trying to connect. Try increasing timeout.

Hi @PGHBubba, Currently Android and iOS backups are not compatible with each other. We do plan to correct this in the future.

It is possible to install and run on 5.x and 4.x using the same PLM, although you may have to attach the PLM to the new ISY for brief periods. It has been some years since I moved my production system to 5.x, so I don't recall the exact procedure, even worked with zwave using shift primary although more complicated. Upgrade new equipment to the highest supported firmware. Backup your current system, power down, and unplug PLM. Move PLM to new equipment, verify new equipment is on the latest version, restore backup to new equipment. You may now see program errors. If needed power up and check your old ISY for references. I was able to switch the PLM between the 4.x and 5.x ISYs and they both would function normally. Z-Wave is the hardest part and was the reason I did a test run. I believe once you move the backup file over with the same PLM you will likely be fully migrated and not need to go back to the old ISY.

Hi @Blackbird, Yes it's possible using customization. See:

Thanks @Jimbo.Automates!. Yes, hide and/or show a better error in UD Mobile. Added issue to tracker https://github.com/UniversalDevicesInc/UD-Mobile-iOS/issues/68

Thanks @dbuss, The Node Server contains a command that is only available on Polisy. Can you please send me a copy of the UD Mobile backup file so I can see the profile causing the issue? @Jimbo.Automates, is the command with a _sys_notify_short editor in the Elk Node Server important for operation? I'm wondering if we hide the entire accepts-command for 994 or just the accepts-command-parameter (if optional) when this situation is encountered. Notes: NodeDefAcceptsParam.class. iOS line 208.

Hi @dbuss, Is this on ISY or Polisy? If on ISY this is a call specific to ISY on Polisy for Node Servers. If running on ISY does the app sill function after error is dismissed? If on Polisy, I think there are no System Editors Defined so we will need to fix on the app side.

Are the nodes in the Admin Console? No: Check PG3 for connection errors. Yes: Did you reboot ISY before sync?

Hi @peterathans, This feature is high on our list.

Hi @Illusion, Command Widgets are still on our list but no ETA. As an alternative you could set the launch preference to Favorites and have a Favorite of Type Command to trigger the program, it's one extra button press. The current plan is to have Widget connections linked to Favorites. The Favorite Type will determine how a press is handled. So selecting a Favorite of Type command will trigger the command, selecting Favorite of Type folder will open the folder, All others will open the Device's Dashboard. Status will not work consistently as updates are throttled by the OS so will not be implemented. Status works for things that update once, maybe twice, an hour (i.e. temperature) but not for something that can change status frequently. I feel this would cause too many support issues for things out of our control.

Hi @DennisC, API Key is tied to a Portal account not an ISY. So, If you have a single Portal account with Multiple ISY's then the API Key is the same.

It appears the app lost the portal link for your system. Try Settings-Tab > Systems > your system. Under Remote Connection Settings > Portal Account click the "Add" button.

The authentication dependency is for ISY Portal and only in your web browser to show your license status. The license is tied to the Polisy serial number for lookup. PG3 will lookup license status on installation of Node Server, so if you had an internet connection to download the NS license check should also succeed. Software/hardware reliability can be impacted by PG3 updates, Node-Server updates, and PG3 reboot/restart. Bug fixes and improvements are faster with Node Servers as they are decoupled from ISY firmware. If the node server is working and Polisy is connected to a battery backup, then the Elk Node Server should be as reliable as the current Elk Module. A battery backup will prevent boot, which could cause software updates. While boot/reboot should not cause issues, it does add an additional point of failure.

Modules are being depreciated in favor of Node Servers. The Elk PG3 node Server has more features than the current Module.

It's a system setting under battery in vanilla Android, the mfg may have moved or renamed the setting. Google play services manages receipt of push notifications, so there is not much more apps can do if this is being delayed by the system/Play Services.

I've seen this on some Android devices, but it's not related to a specific app. When encountered notifications from all apps exhibit the same behavior of delayed notifications until the screen is turned on or device wakes at intervals. Try disabling Adaptive Battery>Adaptive Preferences>Adaptive Battery.

Understood. Is the same true on the Admin Console? If it does this may be an insteon communication issue. Does this happen with all scenes? If it doesn't may be line noise on the circuit. Does PLM power cycle or power fix the issue? If it does may be PLM is going out.

Scenes don't have a status. This is an app feature that may require manual intervention to show your desired status. See the calculator icon next to scene members when clicking the scene. https://github.com/UniversalDevicesInc/UD-Mobile-iOS/issues/18

Thanks for checking. Please send me a private message with a copy of the backup file and I'll try to find the issue.

It's likely an error with the node server, but could be an app issue. Is this PG2 or PG3? Have you tried synchronization? Is the node server updated to the latest version?

Added issue to fix Service Notification text and click listener https://github.com/UniversalDevicesInc/UD-Mobile-Android/issues/33

Try Settings-Tab > Portal Accounts > Your Account. It should prompt for login. Will look into automatic prompt for login.

On our list but no ETA: Favorites of type "Command" will execute the command. Favorites of type folder will launch to that folder. Status can not be updated in a timely manner, so any favorites which rely on status will simply open to that nodes dashboard. I may be able to get the intents in sooner, which would allow tasker to launch/execute commands. Covered in your other topic https://forum.universal-devices.com/topic/37092-notification-sounds-submit-your-request/?do=findComment&comment=349042 Currently possible using Custom Mappings, create one entry and select the lowest (i.e. off) value with "Greater Than or Equal To".

UD Mobile Settings. This is an Android service which keeps the connection alive. The Android Service Notification must be shown so users are aware the App is using resources in the background or Android will drop the network connection. This helps the app keep status value current and avoid startup delays when the user leaves the app or screen turns off during the specified duration. I believe the default duration is 1 minute. This should be displayed but should not popup. Is this not the case?

Maybe in the future on Android, but not iOS. This is low on my priority list as Android users already have this ability with notification channels. On Android you can change the sound for any channel (the defined sound files). Long press the app icon, click info (encircled "i") > Notifications > Select a channel (sound file) > Sound.