Javi

Based on the system name I would say yes. Either disable or delete from settings tab > Systems.

There is factory reset, but will wipe everything, press 10 times. I've also seen a few systems that were power cycled during update causing issues. You could try update by pressing once and waiting 30 minutes. The system may be partially available during this time, but that doesn't indicate update has completed. If system is not available after 30 minutes press 5 times to reboot. Aside from those things I suggest opening a ticket so someone with better firmware knowledge can troubleshoot.

Try resetting networking by pressing the power button 4 times.

503 is system is not online or not communicating with Portal. Added better error message in next release.

I'm not sure, you could open a ticket and Chris may know. My only reference is the previous Z-Wave implementation. If you attempted to re-include the device it would simply update the existing device.

Any one with WiFi setup issues on iOS please let me know your iOS version. I have located a bug report to apple with similar behavior. Some developers are reporting it is fixed in iOS 16 which may be the reason I can not replicate. If you are experiencing the issue and have an iOS 15 device I would like to test a few workarounds but need users to test this function.

It's on our list, just have items of higher priority.

No need for third party app. If you have ISY portal for remote connection, or if you only want on your local network. Use shortcut URL, then Get contents of URL To create the url get "URL to ISY" from Portal or use your local IP Address, then append the rest command i.e. /rest/nodes/<nodeAddress>/cmd/DON Create a header in "Get contents of URL" with your authorization. i.e. Key: Authorization and text: Basic base_64_Encoded_password. You can add variables if needed and also have the encoding done for you. See the following for examples: https://community.openhab.org/t/sending-commands-to-rest-api-via-siri-shortcuts-whilst-outside-of-lan/84458

Maybe I have an early batch. The barcode is a standard WiFi Access Point barcode. Any scanning app can scan and see the following. WIFI:T:WPA;S:eisy.setup.XXXXX;P: xxxxxxxxxxxxxx;; Where xxxxxxxxxxxxxx is the password. Some devices will try to automatically save and try to connect to this Access point if scanned (i.e. iOS/Android camera apps). So if your device/app used to scan the qr code adds the access point to your saved AP list it needs to be forgotten or will cause errors if attempting to set WiFi from app. Also changed my WiFi SSID and password to contain a hyphen and onboarding worked on my side.

If you have ISY portal I believe this will work

Please try reboot (press power button 5 times). If this does not work please open a ticket.

@ISY4Me, Can you please copy this to your ticket. Assuming when you checked the portal this was on Ethernet, it should have reconnected to Portal automatically. So may need someone working with firmware to debug. The only reason I can think of WiFi not working is the ssid or password is incorrect or the app is incorrectly encoding characters. Do you have any special chars in your SSID or password? Also there is a manual way to add the credentials linked below. This will not work from iOS (reasons link below). So you could try this from a PC/Mac. https://wiki.universal-devices.com/index.php?title=UD_Mobile#Troubleshooting

Thanks @ISY4Me and @JTsao, I've noticed that sometimes if the user reboots/power-cycle during update they have issues along with the system not being fully ready. I'll try to get the update checking in soon.

Depending on your mobile device, home router, and network connection method (Wifi/ethernet) eisy may support eisy.local as the url. The app's finder will try to locate and test this URL and show it in finder if it is found. With that said the app's finder will only show the first address it matches to a UUID so it will only show the numerical address or eisy.local whichever is found first. Thank you for the detailed screenshots. Based on your screenshots it appears the app connected to eisy in AP mode and uploaded the credentials you provided. It then the app failed to find the system on your network using the Finder in the background. Please help me find the issue if you have time. What is the last 2 digits of the mac address on the bottom of the system? What is the firmware version of the system? If less than 5.5.3 pleas upgrade and try again. Note that the upgrade may take upto 30 minutes, during this time your system may be partially accessible but this does not indicate the upgrade is complete. I hope to have this automated and show update status in the future. Try WiFi onboarding again, If the issue persists please go back out of onboarding and go to to the System's Local Connection settings and press the search icon. Is eisy found on Wifi? If so what is the last 2 digits of the UUID and IP Address which is populated? Is http://<IpAddress>:8080/desc with <IpAddress> replaced with the IP Address in finder accessible from a browser? Sorry for so many steps. we had bugs in some previous firmware versions which should now be corrected so I need to verify this is true. Fixed the "Could not match section error in the next release for Android and iOS, missing click event listener.

Thanks. Do you have the app setup for Local Connections? If you do and the issue is encountered again please disconnect the mobile device from WiFi to see it is replicated on Portal. If replicated on portal I can do a remote session, assuming I catch in time, to try to find the issue. Usually if the app is "stuck" on Starting Subscription it is not actually stuck but trying to connect to the system and waiting to timeout. On timeout you may get your other errors. This usually indicates a route to the system does not exist on the current network or the network is extremely slow.

Hi @ISY4Me, Thank you. I'll look into this soon, just been a busy morning.

Nothing changed regarding subscriptions in the last few updates. From the description it sounds like a network issue. Is this on WiFi or Cell network?

Ok thanks. Also please be sure the system is on the latest firmware. Press the power button once and wait 30 minutes, during this time the system may be partially accessible but this does not indicate firmware update is complete. After 30 minutes if system cannot be found by App/IoX Finder press the power button 5 times to reboot. We hope to automate this from within the app in a future update.

Hi @ISY4Me, Possibly 2 issues. The first is the local connection settings currently only allow one IP Address. The app will automatically populate the Local IP address the first time the system is setup, in your case ethernet. However because this is a manual override setting the app will not overwrite the local IP Address on a subsequent setup. So when the connection is changed to WiFi the IP Address is incorrect and will need to be updated manually by pressing the search icon next to the local IP Address. This should find the new IP Automatically if the app knows the UUID, if the app does not know the UUID you will have to select the system from the selection dialog. The second issue is the WiFi setup screen not finishing/closing? I assume the WiFi setup was successful based on your other comments, is this assumption correct?. Is this iOS or Android? Did you start WiFi setup by adding a new System or from Settings > WiFi configuration?

All please try now

Locked related topic https://forum.universal-devices.com/topic/39794-error-404/ Looking into this

Thanks. Locking this topic and using topic created in Portal as it appears local connections are not affected.

Do these issues persist this morning?

Thanks. I'm not seeing issues with my system. Does anyone still have the issue, if so what is your firmware version?

Great. Maybe migration related?