Javi

Hi All, It was just brought to our attention that newer Android devices are missing heads up notifications. We updated our targeted API for Android and newer devices now require explicit permission. We will try to get version 1.0.12 pushed by the end of the day. Users may have to click the notification tab to accept the new permission.

Invalid Certificate https://wiki.universal-devices.com/index.php?title=UD_Mobile#Remote_Connections

Added Toggle Widget to iOS 1.0.7 and Android 1.0.11. Behavior is the same as the default except Node Dashboard is now triggered from menu (3 dot) icons and no divider between top and bottom of tile.

Did you reserve for both of eisy's network adapters, Ethernet adapter and WiFi adapter? These will be different IP Addresses so it will also need to be changed in UD Mobile as Local connections on UD Mobile currently only accept a single IP Address. This correlates to the error message unreachable host. Can you please clarify if you see "WifiBox" on your WiFi network? If you do not then UD Mobile will also not be able to find it and WiFi Configuration will need to be restarted as eisy likely does not have the correct Wifi credentials.

If checking your router eisy on wifi may be named WifiBox.

Please let me know if this is not accurate Based on your description I think this is because you have UD Mobile setup to only use local credentials. The local only credentials likely have the IP Address of the Ethernet adapter not the WiFi Adapter. Because local only is currently a manual override the IP Address will need to be changed to that of the WiFi Adapter. Try pressing the search icon next to local IP Address entry. If checking your router eisy on wifi may be named WifiBox.

Was this was done from Settings-Tab > WiFi Credentials? If the system was connected to Portal then ethernet was removed the error is expected. However eisy should have reconnected to portal as soon as the connection to your home WiFi was established. Let's first verify eisy received the correct WiFi credentials. Can you see eisy on your WiFi network and is it available in IoX finder? If it is not on your home WiFi network you can try WiFi setup again to reset the credentials. If it is on your home WiFi network what is eisy's firmware version?

Any user with approved access to system has complete admin access. There are a small number of exceptions such as new Portal Account access-approvals require AC/UD-Mobile to be on the same local network.

Thanks. Pushed 1.0.10 to production with fix.

Currently the only restrictions from inside the app is to disable edits. This requires access to the users device. We may be able to do this automatically for Portal sub-accounts in the future but I don't have a timeframe. https://wiki.universal-devices.com/index.php?title=UD_Mobile#Edit_Locks I'm not sure I understand this question/comment. If UD Mobile is setup to only use the local connection then it never contacts portal for the system. If UD Mobile has both Local and Portal connections configured, then UD Mobile routes to portal when not on a local connection. When UD Mobile only has Portal configured (no local) then all requests are routed through Portal.

https://wiki.universal-devices.com/index.php?title=ISY_Portal_Admin_Console

Does your system show up in IoX Finder, i.e. show an IP Address? If it does click the line item then select Admin Console. https://wiki.universal-devices.com/index.php?title=Eisy:User_Guide#Accessing_eisy If the IP Address is not listed it is possible your PC is or network is blocking the systems request, see troubleshooting: https://wiki.universal-devices.com/index.php?title=Eisy:User_Guide#Can't_Find_eisy

UD Mobile backup/restore is only for UD Mobile preferences/favorites. Please see the link below for migration. Also please use ISY Finder to start the Admin Console. https://wiki.universal-devices.com/index.php?title=Eisy:User_Guide#Migrating_from_994/Polisy_to_eisy https://wiki.universal-devices.com/index.php?title=Eisy:User_Guide#Installation

Yes. UD Mobile can connect to multiple systems simultaneously without the need to switch between profiles. Many users manage 2 or more systems. If a system is disconnected it can be disabled in system settings to prevent errors being shown.

I think it's possible to separate, or optionally select a single parameter of the 2 parameters, just a complex UI issue. I ordered one of the same device to test. This could also allow scenes to set a single parameter. We have a backlog of features so it may be a month or so, but It appears very possible.

Confirmed there is an issue with rearranging favorites on M1. Moving favorites on iOS when items extend beyond viewport should be fixed. issue created: https://github.com/UniversalDevicesInc/UD-Mobile-iOS/issues/83

Hi @brians, The app currently does not support sliders for commands which require* multiple parameters. This was also true with Zooz and 500 series. The sliders are a recent addition and the same was reported but I have not had time to make a fix. As for not updating, it looks as if the app has an off "0%" status. Is this not updating when the device changes status? *require: I think both parameters are optional not required, so it should be possible. Just need some time.

When eisy is in AP (Configuration) Mode it only supports configuration not as an access point to end IoT devices. The passphrase is the text at the bottom of the QR code, but as mentioned above it is NOT recommended anybody connect to this manually. Manually connecting to eisy's access point is only a last resort if the app can configure the connection settings for the users home network. Wifi configuration can be started from Settings-Tab > WiFi Configuration. This is a subset of onboarding that only configures eisy with your home WiFi credentials.

Did setup from the app work? We recently added a few icons to setup as when reviewing with a new users we found there was confusion when the app requested removal of Ethernet cable and double pressing the power button. Missing either step causes setup failure. If the app still does not setup WiFi, and you have some free time, please send me a Private Message and we can try a video call to find the point of failure. After running WiFi setup hundreds of times it is very possible I'm doing something out of habit and not instructing the user to do the same. With all that said, there is always the manual option outside of the app. For anybody else reading this I do NOT recommend this as some mobile devices, iOS in particular, will not route browser requests to a WiFi network without internet access. Sometimes, but not always, mobile devices will allow the user to continue to use the WiFi network without internet access. The app has a method to get around this restriction by directing traffic only to the Phone's WiFi connection. With the previous statements in mind the QR code on the bottom of eisy is a WiFi configuration QR code and most camera apps on mobile devices will recognize this code and show a popup to users to click and connect to the network. Eisy must be in WiFi configuration mode for this to work. Eisy is placed in WiFi Configuration by removing the Ethernet cable the double pressing the power button. This method works on Android devices but only sometimes on iOS. After the mobile-device/PC is connected to eisy's WiFi configuration access point then a browser request can set you home WiFi credentials. In the browser go to the following address: http://172.26.18.3:60018/setwifi/<SSID>/<Passphrase> where SSID is your home WiFi SSID and Passphrase is your home WiFi password. This method also requires the user to manually forget the network in the mobile device settings. The app cannot automatically modify, connect, or forget to the WiFi configuration access point if the network was entered manually by the user.

Admin Console > Configuration > Portals to approve access. Switching between portals: https://wiki.universal-devices.com/index.php?title=Main_Page#Instructions_for_Purchase.2FActivation.2FDeactivation It is also possible to use UD Mobile's the local only connection option without switching portals: https://wiki.universal-devices.com/index.php?title=UD_Mobile#Local_Connections_and_Local_VPN

:8080/WEB/udajax.htm although it has no additional functionality from ISY994. Also try the latest eisy firmware update which may fix the connection issues.

/admin is deprecated please use ISY finder on PC

Must use ISY Finder from a PC. http://eisy.local:8080 is the base URL for IoX services, there is no page associated with this address.

Can you both verify you have the latest version of the iOS app 1.0.6? Then verify the network is NOT (very important) in your phones saved networks, if it is forget the network. Finally try wifi setup again, be sure to double press the front power button when prompted to put eisy in WiFi configuration mode. Troubleshooting: https://wiki.universal-devices.com/index.php?title=UD_Mobile#eisy_WiFi_Configuration

We have had few reports on Android of there being a space after the username or password. It may be caused by auto fill. The next version of the app will trim whitespace from the username field.