DennisC

@bpwwer I just updated eisy to 5.6.2. As part of that upgrade, PG3x updated to v 3.1.28. I couldn't find a release notice or a support thread, so I am posting here. When I entered the IP address for Polyglot, the login screen for the portal didn't appear. Instead, I had the login page for Polyglot, which I logged in to. PG3x opened normally, with everything in place, however, after a short delay, I received the log in box for the portal. I logged in, and all seemed fine, but after a shorter delay than before, the portal login box appeared a second time. After logging in to the portal again, all appears fine. Just wanted you to know about it.

I have attached the instructions for installing the USB ZMatter dongle. Here is the link for migration instructions: https://wiki.universal-devices.com/index.php?title=Eisy:User_Guide#Migration Read through the instructions, it contains information for ISY994 & Polisy migration and for eisy. Let us know if you have any other questions. ZMatter-Assembly- Instructions.pdf

I installed a few Ryse SmartShade controllers a couple of weeks ago, along with Bob's node server. As expected, the node server has performed flawlessly. I have also had the opportunity to communicate with them to get some pre-purchase questions answered. They were very helpful and responsive. Currently, Ryse is offering a 10% discount until June 18th. The discount code is available on their website. Disclaimer: I am not profiting from this, just passing along the discount information.

Have you changed the eisy login credentials? It looks like the plug-in is using admin.

I wasn't necessarily commenting about Indigo. I was only commenting on the above statement. While I agree, the OP might have been talking about a PLM linked to Indigo, I thought it was also possible he was speaking about a previous PLM from his ISY, that wasn't completely clear to me. So I based my comment only on the above statement.

While that is true, I think you might be missing the underlining concern, you shouldn't have to repeatedly exclude/include a Zwave device with an Universal Devices infrastructure. Exclude/Include is the recommended method for 1st time installation of a ZWave device. Once included, I have never had to repeat the procedure for a ZWave device. If you find the need to repeatedly exclude/include a device, there is something else going on and should be investigate to determine how and why this is required.

Did you follow the Configuration instructions completely? Once the iAquaLink Service node appears in the ISY Adminstative Console and the iAquaLink Service shows as connected, click "Discover Devices" in the iAquaLink Service node to load nodes for the systems (pool controllers), devices, and OneTouch macros configured in your account.

For the PLM, you would need to do a restore modem. Here is what UD says about ZWave: Z-Wave Our Original Z-Wave implementation is the certified version of Z-Wave on the ISY-994. This code was ported to Eisy / Polisy, but is being deprecated in favor of our new more functional implementation called ZMatter Z-Wave. The original implementation on Eisy / Polisy can use generic Z-Wave controllers such as the Zooz stick, or, it can use the ZMatter Z-Wave controller (either board or USB dongle). The ZMatter Z-Wave implementation can only use the ZMatter Z-Wave controller (either board or USB dongle). However, without a proper backup (possibly a migration backup) this will not restore any programs you might require.

The only time you might have a program issue is if the ZWave address changes.

Let's start from the beginning, since some of the procedure you spelled out doesn't agree with instructions. You will want to follow the directions below exactly as written. https://wiki.universal-devices.com/index.php?title=Eisy:User_Guide#Migration Since you are already having issues, I suggest powering down, removing power, than restarting both units. Looks like your ISY994 firmware is current, so make a complete backup. Your Polisy needs to be updated, so go to Configuration tab and select upgrade. Note, this is the current way to upgrade now. If you have trouble upgrading Polisy and since you indicated you have a very early unit, you might require UD assistance for the Polisy upgrade, but try the process first. If Polisy upgrades, complete a backup and then follow the instructions I posted the link for. You will need to follow the migration instructions, not just moving things over and expecting everything to work. If you run in to trouble, post exactly what you did, any errors, and your exact issue.

Suggest opening a support ticket as I don't recall seeing that error code before. Think you will need UD's input.

Are you running the latest firmware, v5.6.2? If not, try upgrading.

Since you are starting a new ZWave installation, you need to add your devices from scratch. Be sure to exclude before including a ZWave device. When you are done installing ZWave devices, go to the top level menu and do a complete ZWave backup, followed by a eisy backup under the file menu.

If restarting PG3x doesn't work, try shutting down and removing power for a minute and then restarting. I have seen where removing power makes a difference.

Did you restart the admin console afterwards? Are you sure you completed all entries on the configuration tab correctly? Are there any error messages in node server log or PG3 log? If all else fails, try rebooting.

Try restarting PG3x, if that doesn't work, then try rebooting.

Follow the advice from @kzboray and let us know if that doesn't work for you. Some Polisy units running v5.4.5 had another issue that prevented upgrading.

Reboot ISY and try again, clearing Java cache and downloading a new start.jnlp.

Sorry, I'm still not clear, are you seeing the popup login box for the portal and can you successfully log in to your portal account? Your portal credentials do not go on the PG3x login screen, there should be a popup that appears for the portal login. Maybe attach a screenshot, just to be sure we are talking about the same thing.

Let's backup a moment. After accessing the PG3x login screen on eisy, you first need to login in with your UD portal credentials. The login screen for this should pop up, if it doesn't, check your browser settings. After successfully logging in to the portal, you can then login to PG3x, using the same credentials as for the admin console. Now, where exactly is your login failing?

Glad you are up and running. The current unit is called eisy and is available in the UD store.

Best wishes on your health issues. For confirmation, you are using an ISY 994, correct? You should be accessing your ISY via the Launcher, please follow these directions: Installing the Admin Console Icon on Your Desktop It's always best to use the Admin Console application which is browser independent. To do this: Clear your java cache Use the ISY Launcher to launch the Admin Console. This should put an icon on your desktop once you run the downloaded start.jnlp file. When you click on the Launcher icon, if it doesn't find your ISY, you can add your IP address manually. Try both http & https. Example: ISY994: http://1.2.3.4/desc (replace 1.2.3.4 with the actual IP of ISY in the router) If you still can not get in, you will need to troubleshoot the issue, you can start here (note: there are some different steps for mac users): https://wiki.universal-devices.com/index.php?title=Main_Page#Changed_ISP.2FRouter_-_Can_no_longer_access_ISY I do not suggest you perform a factory reset at this time. You can try removing power after trying previous steps.

During the recent DST change it was discovered thateisy had some issues with the time of sunset. This may be one that didn't get reported then. Best to let UD know via a help ticket. https://www.universal-devices.com/my-tickets/

Are you using Insteon or are you all ZWave? Please explain your setup and the type of devices you have. Is your ZWave using the series 300 dongle? If so, you are on the highest firmware version your system supports. Open the event viewer, set to level 3 and operate some devices that give you trouble, what is in the event viewer? Sounds like you might have a communication interference, but there is not enough information provided. Let's make sure you are attempting to access your ISY using the Launcher. Please follow these directions: https://wiki.universal-devices.com/index.php?title=Main_Page#Installing_the_Admin_Console_Icon_on_Your_Desktop

See this post regarding Notification node server: