Geddy

While you’re at it, read all the posts saying that 5.3.4 is “stable”. It has been available since July 2021 and no other updates since, so that’s a fairly safe indication that it’s good to use. There were slight updates since 5.3 that are good just to have implemented in general. But it seems that you have an old saved file of admin.jnlp that’s getting used. One run of the start.jnlp you’re getting should put the “ISY Launcher” icon on your desktop to use for future access. You shouldn’t have to load anything from a website each time you want to access the admin console.

@JAboud As @lilyoyo1 says you might need to re-save the programs. Also, did any of the programs use "adjust scene" when you were on 4.x? That really takes a little re-working for each program when you upgrade to 5.x. From the release of 5.x upgrades: You had a screen shot of the program summary page, but only showed 2 programs. Do you have more than just the 2 programs? On the summary page are any of them yellow? Or say something about out of memory or other strange error? (I forget the actual wording, but you can find references to it elsewhere in the forums). Basically that means the programs didn't convert correctly in the upgrade. Although, you might have other issues since they were not working correctly prior to the upgrade either. Let's fix the upgrade issue first. Then we can troubleshoot if you might have bigger issues since things weren't working prior to the upgrade. Let's do this...get updated to version 5.3.4. (just to make sure...you're not running any z-wave are you? If not then 5.3.4 is good for you!) Review ALL your programs (click on each program). Look for any "adjust scene" issues. Then SAVE the programs again. Make sure none of them have a little green arrow on the program itself. Also, on the summary page they should all look the same as what you pasted above (at least for line 1. Line 2 appears to be the selected line in that screen shot). After upgrading to 5.3.4 find a program you would like to resolve (like the sunset/sunrise above). Right click on that program to "Copy to clipboard". Paste that program here. Describe what you are trying to accomplish with the program. We'll be able to review here and give you some tips of what might need to change in the way the program is written. Often times it's as simple as removing something from the "Else" of the program. Hope that works out. Make sure when you upgrade though that you follow each step of the process in order. Quick note just to be sure...you will download a ZIP file. DO NOT unzip that file! The ZIP file is what you use to upgrade the ISY994. Install instructions from the 5.3.4 release post: STOP HERE on Step 7! Just use this launcher link. It will assure you that you have the UI matching the FW you installed. Don't try the direct from ISY link. The launcher is more user friendly approach (certainly for Windows users). Once you get the programs sorted out then we can look at step 10 of making another backup. But, to be safe as you do make changes once you upgrade do make a backup after major changes to programs so they can be undone if you really mess up. But most of the time it's a simple fix rather than having to restore from a backup. Good luck! Post back any update and looking forward to trying to help once you're upgraded!

@Techman but his program was wrong. He doesn't need the "pro" version to fix the issues he's having. his links show 12 (0-11) links in the PLM and 3 (0-2) links on the device tables. So no where close to even running out of room there. @JAboud the Pro version is a soft update (meaning you just have to pay for it and it gets applied to your ISY), but it's not something you've got to focus on at this point. How large is your system currently? If just a few devices and handful of scenes you've got all you need at this point.

@JAboud And sorry...can't really help with the thermostat program...looks okay to me. What are you trying to achieve? What kind of thermostat are you controlling? I don't have one connected to my ISY. Haven't seen one that you can set cool and heat at the same time. In your earlier screen shot it showed last run time of 7:30am and next run time of 9:30pm It looks like it's running when you want it to. What's it not doing? I think since you have something in the Else if you change it manually the ISY might try to force it back to the setting you have in the program. If you manually adjust the thermostat now does the ISY force it back to the 75/64 temp you have in the else?

@JAboud One more thing...to tag people use the @ then start typing their name, but you have to select the name from the list that pops up below the typing. You've got @Geddy, but it doesn't "tag" me so it doesn't send me a notification. If you click on the name after the list comes up it will change to the blue (seen above in my post) and the person will get a notification on the forum. Should look like this:

@JAboud Not that this will help you specific issue, but wanted to suggest you upgrade to 5.3.4 firmware to get up to the most current build for the ISY994 device. It does not appear that you have z-wave (based on one of your earlier attachments), but to be certain that you don't have z-wave you are fully able to upgrade all the way to the latest build of the firmware. 5.0.16C was the last firmware that supported the old style z-wave controller (300 series). There were a lot of bugs and fixes beyond the version you currently have installed. And now that you're on the 5.x you shouldn't have most of the fixes that needed to happen from 4.x to 5.x. So it should be a simple and quick process. When done make sure you get clear Java Cache (selecting all three boxes in the process) and download the ISY Launcher to put the ISY Launcher link on the desktop. The launcher makes it easier to always confirm your User Interface (UI) and Firmware (FW) match. As @MrBill posts if you right click on the program and select "COPY to clipboard" (last menu option) then paste it to the reply it's the cleanest way to post a program for support. Make sure it's COPY to clipboard - NOT export!

It should be almost instant. I just tried it on mine (on PG2 access) and it was instant. If you're not getting a refreshed screen perhaps it's hung performing other tasks. Is there anything showing in the "LOG" when you click on that? You might want to reboot/power cycle the Polisy. First I'd try System -> Reboot Polisy

Migration to what? Are you trying to go to IoP (ISY on Polisy)? If you created a new voice entry on the portal you need to have Alexa discover devices again. Go to the Alexa webpage on a computer (https://alexa.amazon.com/) Smart Home -> Devices Is your new voice entry showing in the list? If not then you need to discover devices again and refresh that page (sometimes better to log out, close the browser, then come back to the site and log-in again) The key is anytime you add/alter/adjust entries in the portal you have to "discover devices" before you can use them or see them in the Alexa app. I give the link to the Alexa page as an easier way to see/search/adjust entries in the system. The Alexa app leaves a little to be desired with too many clicks to adjust smart home devices.

@sumguy what if you had two geofence areas to trigger? Perhaps one of them would trigger more regularly. Put the second in a larger area where you know the cell signal is better. It depends what you're triggering with geofence that you could add a wait as you cross the first boundary to trigger as you get closer to the house.

@ronks welcome back! Yes, as @gzahar says get Java from the official Java site. It should install the latest version for your computer simply by clicking "Java Download" then "agree and start free download". Once you have Java installed you'll want to download the launcher mentioned in this post: Yes, this is the most efficient way to access that Admin Console. The Launcher was released in 2018 as development was progressing for Firmware 5.x to assure users always had matching Firmware and User Interface. Since it's been a while since you have been here you probably are running an older version of the firmware. Quick check - what version of firmware do you think you're running? Or do you know what you're running? If you are 4.x you should at least update to 4.9 as that is the last version in the 4.x branch and the last time the ISY994 will "auto upgrade". Any upgrades to 5.x need a lot of attention, and you probably don't need that at this point. You're mainly wanting to get back into the admin console at this point.

Great to hear!

@SESamuelshave you tried to access the Polisy web ip again with :3000 behind it? Since you didn’t have the new OS you might not have PG3 running and it would just work. Are you able to access PG2? What does your launcher show now? Does it see the Polisy? If PG3 isn’t running then run the second set of commands in my first reply above. It should start and enable the service. sudo service polyglot start sudo pkg install pg3 sudo service pg3 enable sudo service pg3 start If this doesn’t work then start a support ticket. Thought it would be like what I ran up against since it appeared to give you same troubles I had. Sorry it’s taking a while to get there. It’s worth it though. Good luck! if you do get help from support be sure to post the steps they had you do to help others in the future. Good luck!

@vbphil what's the "Scale and Layout" size on your Windows settings? Windows 10 -> Settings -> System -> Display -> Scale and Layout Make sure this is 100%. If still bad then not sure what to say.

@SESamuels Yes - follow the link to the wiki. Find the section for OS Version Below 13. That gives you what you need. sudo shutdown -r now curl -s https://pkg.isy.io/script/update121.sh | sudo bash sudo shutdown -r now There could be some delay between the curl and when the unit is ready to run the shutdown command. Allow it to finish before typing in the window. Wait for the unit to reboot (could take several/many minutes. You should hear a beep. Let it run...don't be tempted to think it will be quick.) SSH into Polisy again Then enter these commands: cat /usr/local/etc/udx.d/static/update13.sh | sudo bash sudo shutdown -r now Again...wait for the unit to reboot. It could take another few minutes before you hear the beep. (NOTE: I think I got impatient and power cycled the device...not a good idea!) After you hear the beep from the shutdown you can SSH into Polisy again. It should look a little different. To be sure it updated type the "uname" command again. You should now be on a more recent version. sudo uname -a It's quite possible that since you're updating this way you might not need the commands in my prior reply, but more than likely you will. Try the launcher and see if you now have the additional entries and try to access the PG3 dashboard. See if Chrome gives same error. If it does then proceed with the post above for the commands to get PG3 running and listening. Let me know if you're up and running. Good luck!

Are you saying that you've tried user/pass as admin/admin or it worked once you set that up? Make sure you review the Polisy User Guide wiki for any further migration steps from the ISY994 to ISY on Polisy (IoP) If you tried the default user/pass then it's time to start a new ticket (or reopen the old) and see if support can give you the steps to reset the IoP so that default will work.

@SESamuels I had just the same experience trying to get PG3 to start running. First, do you know how to use Putty to gain SSH access to the Polisy? If so what is the current output of this command: sudo uname -a You should see something like this: "FreeBSD polisy 13.0-RELEASE-p6 FreeBSD 13.0-RELEASE-p6 #16" Date should be close to Wed, Jan 12 If you do not know how to access via SSH and Putty or if you aren't on this version please refer to the Wiki for Polisy User Guide to get the process to connect and the commands to update to latest package. Assuming you do see this version (or once you've updated) please try the following commands (each line is an individual command: sudo service pg3 stop sudo service polyglot stop sudo pkg delete pg3 sudo rm -rf /var/polyglot/pg3 sudo service polyglot start Change the port for polyglot (v2) to 443 (Mine was already on port 443, but sometimes older PG2 setups was using port 3000. But log into PG2 dashboard then go to Settings -> Polyglot Settings -> Polyglot Web Port. Logout of the PG2 dashboard.) sudo service polyglot start sudo pkg install pg3 sudo service pg3 enable sudo service pg3 start Apparently this process is needed for some Polisy that are coming from older build versions. I've only had the Polisy for a few months and had to go through this process just this week to try to get access to PG3. Chrome (as well as Firefox and Edge) were all giving me the "could not connect" error. Thankfully I got help in a support ticket. So hopefully this will work for you as well. Let us know either way.

Like I said, start a ticket with support. Don’t go randomly doing stuff at this point. They will have a harder time fixing it and you might have to factory reset everything to start over, if it’s so messed up just leave it alone until you can get support. probably only thing I would suggest Is to restore modem on the ISY994 and it should recover. But I’d stop messing with the Polisy right away.

@macjeff you might be best served by opening a support ticket to get things squared away. I wouldn’t use a new PLM for the change. As you said….you got it as a spare. With them in low supply I’d keep it as a spare and use the one you have working well from the 994 and use it with the Polisy.

@Snibley moved your post over to the 994 area so not to confuse in the IoP (ISY on Polisy) area you originally posted in. For your statement above, as far as I know...once ISY994i went to the 5.x branch the "auto update" went away as the 5.x updates had to be handled manually. There might be hopes of bringing it back, but doubtful (in my opinion). You will need to keep an eye on the "Current Release and Bug Reports" forum for the latest 5.x release for the ISY994i platform. Current release is: 5.3.4 (as long as you meet the requirements for z-wave to upgrade to this version. i.e. if you have a 300 series z-wave controller you cannot go beyond 5.0.16C). Since you mentioned 5.2, I assume you've already upgraded to that. You really should upgrade to 5.3.4 as lots was fixed since the 5.2 build. It shouldn't be that difficult. Just be sure you follow the directions carefully. If you run into issues post back and I'm sure everybody here will be happy to help the best we can. Good luck!

You are correct. Nothing to be worried about on this (based on past posts). Are you running any mobile apps or making any other connections to the ISY? I seem to get them a few times a day and know I can specifically say some are related to geofence crossings being noted by Mobilinc.

Just in case anybody following this thread hadn't seen in another thread that as of iOS 15.3 the Geofence aspect of iOS seem to have been returned to normal function.

@DPhelps - just checking in to see that support got you squared away with the update. Hopefully you're all good and matching User Interface (UI) and Firmware (FW) versions. Welcome to the forums!

@vbphil When in doubt check the wiki! https://wiki.universal-devices.com/index.php?title=Polisy:User_Guide#Z-Wave_Support Hope it works out as you intend.

The reason there are 0 replies to the announcement is exactly that. It was an announcement and is in the announcement forum. It shouldn't be a discussion thread. That's what this area is for. However, this thread is a good case-in-point that even when the information is given in an announcement form that posts are blindly made asking the question about what is going on. When/if there are updates I'm sure they will be posted either as an update to that post or as another announcement/post with additional information. For the time being let's just hope if there's a way that it can be corrected and turned back on perhaps somebody is working on that. But pure speculation and personal feeling would be that most energy is currently being focused on PG3 development and continued development of IoP and other Polisy development. I, like @MrBill, see this may mark the end of PGC. But again, only my own feeling about the issue. Would like to be proven wrong, but time will tell. Last note: to "tag" somebody make sure you start it with the @ sign then start typing the name and SELECT the person you want to tag from the list that appears. List appearance -> either click on the name with your mouse/cursor or can use the down arrow to select it and hit enter. This way @Geddy would be highlighted and it will send an alert to the user through the notification similar to using them in a quote block. So when I tag ( @Ross) you might get 2 notifications since I also quoted you in the block above. Just letting you know in case you didn't know before.

@bhihifi HAHA! Although, you forgot to add the part about getting an Uber/Lyft (or other DD) to get you back home. Assuming the "consumables" you speak of are adult beverages or other "recreational consumables" that can be enjoyed in more and more states these days. I mean...after all...let's all be responsible!