Geddy

Thanks. I had intermittent working with Mobilinc HD if I opened the app shortly before starting out. But if I hadn't opened the app in a day (or several days) then it would never alter the location variable and wouldn't notify on the phone. I also updated to 15.3 last night and did the "update only" for Mobilinc and also reset the location settings for Mobilinc. I did NOT open it this morning before departing and received notification of exiting the geofence area. So that's a plus. Fingers crossed here too!

@Roman, did you do anything to Mobilink to get it to work for you? Like delete the existing geofence area or remove the app and download again? I haven’t installed 15.3 yet, but will tonight and see if I get alerts crossing the geofence tomorrow. Glad your initial testing appears to work better. Fingers crossed it keeps working.

@DarkCanuck If you want to get back on the 5.x branch with the 300 series z-wave the highest version you can go to is 5.0.16C. Just a side note if you use the default email server to send notifications you need to start a support ticket with UD to get email server credentials as they were updated in 4.9 and a later version of 5.3.x. So you're not stuck with 4.9 if you wanted to get into the mix of the 5.x goodness. Just realize that you can't go any higher than 5.0.16C without upgrading the z-wave controller.

@MHB Welcome to the forums. Let's get you running with this program, but also would suggest you upgrade to 5.3.4 firmware just to be on the most recent build. You're already on 5.3.3 so it's a fairly straight forward upgrade to the next version. You can find it and the directions to update in this post. Here is how I have my program to run what you're trying to do (turn on at sunset and turn off at sunrise): ----------- Front Light - Night - If From Sunset - 30 minutes To Sunrise + 20 minutes (next day) Then Set 'Front Door' On Else Set 'Front Door' Off ----------------- The important part is to have the "NEXT DAY" for the Sunrise time. This should also handle turning the light off at sunrise if it's manually turned on prior to my on timer, but I don't turn that light on manually so can't confirm. Also, as @DennisC points out the "copy to clipboard" then pasting here makes the program easier to read (like mine above). Please share the current program you have to turn if off in the morning. If looks like you're trying to turn on about 6 devices.

@EVictory Do you happen to be running any firewall or antivirus software on the computer? Disable both and try again. It's odd because you were able to get a version of the firmware installed, but having the issues when you're trying to upgrade. Though I can see firewall or antivirus being the cause to that. Make sure both are off. Also, make sure that you're using the ZIP file that you downloaded of the firmware. Do not extract the files from the firmware and try to update that way. Did you clear java cache along the way then download a new launcher start.jnlp? Make sure you're selecting all 3 boxes in the clear cache process! (this should remove prior ISY Launcher icons) What type of computer are you using to try this? (Win/Mac/Linux?) The only other thing I can think of is perhaps the replacement SD card you are using was corrupt. Was it new from the package (even though you said it was a few years old) or had it been used for something else previously? It might be easiest to open a ticket with UD to get specific help.

@WetCoastWillie I would suggest opening a ticket with UD to get help directly to the issue. I'd only be guessing at this point as I don't have z-wave and don't run this lock. Submit a Ticket: https://www.universal-devices.com/my-tickets Email: support@universal-devices.com @brians To your email issue - what firmware are you on? What are your email settings? If the default email server and old firmware please note some changes were made and you'll need to upgrade (to 4.9 if on 4.x or 5.3.4 if on 5.x (with 500 series z-wave board)) or open a ticket to get user specific mail settings. I would suggest starting a new thread so you can get specific help for that issue (if you want/need help).

@WetCoastWillie I agree with @lilyoyo1 that you should upgrade to 5.3.4. Is appears that there were some z-wave lock fixes along the way above 5.3. So getting up to the current build of Firmware might get you to a working status. Once upgraded if you're still having problems further troubleshooting can be performed. Since you're already at 5.3 the upgrade process should be "simple". Find the release info here: https://forum.universal-devices.com/topic/33287-release-534-test-build-is-now-available/

MAC strikes again! Another oddity in the world of macOS and ISY/Polisy access. Good to know both options seemed to work. @dwengrovitz neat tip on the "thisisunsafe" process. I saw that mentioned elsewhere, but seemed to only be a temporary solution (next time Chrome launched it might have been a problem again) so thought the keychain issue was the best long-term corrective action. @bcdavis75 glad you're back in action w/ Chrome. Hopefully it's not a reoccurring issue, but at least you know the steps to resolve. (I assume you mean "And noW I have my proceed link back in the Chrome", rather than "not".)

@bcdavis75 interesting. Appears to be a Mac centered issue. Are you running any firewalls? Perhaps first I would make sure that you've got the latest version of Chrome installed. Just to be certain. Quick (Google) search lead me to this page for possible help options: https://support.google.com/chrome/thread/10551759/net-err-cert-invalid-website-sent-scrambled-credentials-self-signed-certificate?hl=en Specifically this post (many seem to reply that it worked for them) Some of the suggested solutions in the link appear to be Keychain related. Have you ever been able to access the Polisy in Chrome? Perhaps it saved something in the past that it's now having issues with. Beyond my help with Mac issues though. Sorry. Good luck. If still stumped after trying a few things mentioned in the link above perhaps open a ticket with UDI and see if they can offer some assistance for macOS specific issues. Submit a Ticket: https://www.universal-devices.com/my-tickets Email: support@universal-devices.com

@bcdavis75 in Chrome are you using HTTPS or just HTTP? I'm not no MAC, but on Windows if you just type "http://<polisy IP>" I don't get the option to proceed. Only if I use HTTPS does it give me the choice to proceed (at least the first time...then it doesn't bug me for future visits). What does your screen look like in Chrome when it doesn't give you that option? Mine looks like this if I just type http://<polisy ip>

@JWBDolphins I did exactly the same thing this year. I don’t think it’s trying to write anything to the device. I disabled an outdoor plugin device and the ISY994 doesn’t squawk about not being able to reach it when I load admin console. So just disable them and you won’t get those notices anymore. Doesn’t seem to impact anything else. Remember to also disable any programs calling on those devices!

As @Techman says you just need the launcher and it will do all the "work" for you. (Read about its release here) The main thing if nothing is happening then it sounds like you don't have Java installed or are using a browser that isn't java "friendly". Since you just clean installed Win10 what browser are you using? Make sure you go to https://java.com/en/ and download/install Java. Then go back and download the launcher from the wiki you linked to. Most browsers will have a warning that the file might be harmful, but it's okay and save it. Then go where you downloaded it and double click the start.jnlp and allow it to run (you might get another Java warning) I just tried this in Edge and it does warn you... Click the "..." to get the following menu and select "KEEP" Then you should be good to go! The key is having Java installed before running the start.jnlp. Once it runs you should have an icon on the desktop like this: From there you'll get the "ISY Finder" window. As long as you're on your local network with the ISY994 it should auto find and put the UUID and other information there. Then anywhere on that line you can click and get this menu: Click on the Admin Console for either LAN or Cloud (depending on your location relative to the ISY994) and it will load the correct Admin Console relative to your firmware. Key from that point...always make sure you User Interface (UI) and Firmware (FW) match. (Admin console -> Help -> About). Good luck! Report back how you progress.

Yeah, sorry...can't help on that side. I'm sure it's something like Google doesn't allow you to see outdated apps if they aren't specifically rated for your OS. (Or the older versions have been removed and only Mobilinc X remains) Have fun using UD Mobile. @Javi has done a great job getting that up and running.

@ingeborgdot It's been a while since I went through the update process, but now looking at the notes for the 5.3.4 update find a few issues with how they're presented. Step 8 shouldn't be involved at all. Currently the most suggested way to launch the admin console is through the launcher process (found here and referenced in this post). What computer OS are you using? Windows or MacOS? In Windows once you've got the latest version of Java and have downloaded the launcher you should be able to get into the admin console with every click. The launcher puts this icon on your desktop: When you run the launcher it typically will open the "ISY Finder" window. That should automatically find the ISY as long as you're on the same local network as the ISY. If not, you will need to add it manually. When you see your ISY listed you should be able to click anywhere on that row and will get another pop up menu to launch the Admin Console (lan or cloud) or Dashboard) [see below] There is no difference for Admin Console here as long as you're local to your ISY. The "LAN" option lunches the admin portal directly from your local ISY. The "Cloud" option will download from the web to make sure UI/FW match (user interface and firmware). What you're trying to do in step 8 is what many will consider the "old" method of getting the admin console directly from the ISY994 firmware package. That's great, and the best way to make sure you match, but starting with 5.x UDI developed the launcher to help take that guesswork out of the process. It's somewhat a failsafe, but we have seen issues with it working for some people on MacOS (it sometimes works, but sometimes doesn't work). For most Windows users the launcher works 100% of the time. So if you've been able to upgrade the 994i to 5.3.4 and verified that firmware and UI match using the launcher...that's far enough. I wouldn't suggest the step 8 you mention of getting the admin console only directly from the ISY. I too have found it an issue after the first time launch is successful. The Launcher process works for me 100% of the time and the most simple way to access the admin console and assuring that UI/FW match.

@Ray What phone OS are you using? iOS or Android? If in iOS you should be able to still find it in the app store. If not then look at your purchases (in the app store click your icon in top right then purchased then my purchases. You should be able to find it in there. Sorry...don't know about the Android app store. At least to be able to get it installed on the phone again. (for iOS anyway) Since you were using the Mobilinc Pro version you could use the UDI Portal for remote access. Otherwise, the "old" method of port forwarding would be an option. Probably the reason you would suddenly have issues connecting was if your IP changed if you weren't using a DDNS options. Other situation could have been local IP changed if you didn't have DHCP reserved for the ISY or didn't have ISY setup as static on the LAN. (sorry...weeds...don't get lost in the weeds of the technical side) However, I think you're going the right direction of going with UD Mobile. The ISY Portal is a deal at less than $1/mo to give you so many additional features (remote access, network resources, and Alexa/Google Home).

Thanks @Bumbershoot for pointing that one out. Just added that to the forum list.

@stevehoyt the PG3 forums have been made available for posting now. The list should have all the PG3 nodeservers that were available as of a month ago. If more are developed/released and don't have a dedicated forum yet please let me know.

@dbwarner5 That's "only" 15.2" that's been out for a few weeks at this point. You said 15.2.2 and might have gotten a few of us excited. I can confirm this is NOT fixed in 15.2. At least not with Mobilinc Pro. It appears that other geofence systems are running more accurately, but I haven't made the switch to using those hoping that Mobilinc will work as iOS updates. But I don't use them for mission critical automations so I'm not worried about it...unlike some that seem to have more dependencies on location services.

I've not seen any such release or any comments online about an update. Perhaps you're seeing some beta releases. @dbwarner5Where are you seeing 15.2.2?

I am NOT one that knows what to look for in error logs, but based on other replies on these the -170001 aren't really errors, but informational. Unless there's an error following the line it's probably nothing to worry about. Here's a recent post about the -170001 in the log. I ran my error log just to see and I too had lots of the -170001 entries, but no errors were being thrown. That's troubling. Indeed...open a ticket. Let them help you through UDI Support. Good luck.

I've got the same setup as you for wifi. I have the Deco 9+. My ISY is connected to a switch connected to the primary satellite several rooms away from my laptop running admin console. I just ran a backup on my system and it took about 90 seconds to run. Do you have an approximate idea of how many devices, scenes, and programs you have setup? I'm wondering why your device takes so long to backup. It could be network, but more likely the amount of information you're backing up and/or MAC related. Since you're on 5.x (5.3.3 from original post) are you running any nodeservers on the Polisy? You might want to try the ISY-Inventory nodeserver to get a count of your devices... That's key too. Are you running a firewall on the MAC? Ultimately, I think support ticket is the best option. They can help you and check the logs if there are any errors showing up on the ISY that might point to PLM, SD card, or even power supply issues. Since you say your 994i is "fairly old" it could be several things. Good luck! Post back any updates or resolution.

@dbwarner5 If that doesn't work it could be an issue with the PLM. I found a very old thread that says it could be PLM related. How old are the ISY and PLM? Best bet if changing to 1024 doesn't work is to open a ticket with support. https://www.universal-devices.com/contact-us/ https://www.universal-devices.com/my-tickets/ Email: support@universal-devices.com

@dbwarner5 Have you ever adjusted the Java runtime parameter? I'm not a MAC user so can't tell you specifically if this might be causing your issue or not, but could certainly be an issue if Java on Mac is like on Windows to any degree. You might be running out of memory allocated to the Java process during the backup. If you're taking that long to backup you've either got a slow computer (not typical for macs) or a large backup. It's probably capping out the Java process. Here's steps to do this on Mac: https://apple.stackexchange.com/questions/63314/how-to-i-change-the-default-jvm-heap-size-on-os-x From the UDI forums in release notes there are these instructions (geared mostly toward windows users): See if this helps you any. There might be other issues causing this so if it doesn't solve it perhaps others can chime in for things to try or you should open a support ticket with UDI to get specific MAC help. as a side note...you say you're on 5.3.3. Why not upgrade to 5.3.4 on the 994i? That's the latest firmware build. Not that it should make a difference based on the errors you're getting, but wouldn't hurt to be on the latest for the 994i when going to the latest for the Polisy.

@someguy while I won't say this is "normal"/usual it is somewhat common. I ran into this about a year ago. It has to do with Java updates. Sometimes the updates will wipe out everything and you've got to just download and run the launcher again. (https://isy.universal-devices.com/start.jnlp) I think it goes away (sometimes) if you say yes to the option to reset warnings during a Java update. That's usually a good thing (IMO) so it just takes 30 seconds to download the launcher again and run it to get the icon back on the desktop. So, while not always happening it isn't uncommon for it to happen. It's a very simple fix to just download and run again. I always suggest downloading a fresh version just out of habit of always getting the most current version of admin console. Yes, the launcher "fixes" that, but it's still easy (and somewhat better) to just download a fresh copy to reinstall the launcher. Also, if you made any adjustments to the java runtime memory limit make sure that is still set or it will need to be reset. (NOTE: you can also set this to "-Xmx1024m", but NOT both. If your system has more memory to dedicate to java as it's running the admin console.)

No, as @gzahar points out it's plain text. That's why I suggested pasting in notepad. If you paste into Word or other word processing program it could auto format the layout and that would be cumbersome. But as I suggested it's just plain text and mega easy. That's typically a step suggested in Firmware update too so you have a logical and readable version of all your programs should something go wrong with the firmware upgrade (i.e. from 4.x to 5.x a lot of adjusting might have been necessary. Having a text record of all programs saves the day!). Great advise! Always keep it simple. Too much will inundate people that might not know what they're doing and they'll just leave it alone. The best thing is to point them in the direction for help and they can seek the help they need and/or learn at their own pace and get help as needed.