JGraham Posted September 26, 2021 Posted September 26, 2021 My ISY has been offline for a couple of hours. Anyone else experiencing this issue?
DBush Posted September 26, 2021 Posted September 26, 2021 yeah me too. According to the portal It has been down since 8:40 pacific time.
JGraham Posted September 26, 2021 Author Posted September 26, 2021 Well I guess I can stop troubleshooting my network now. Hopefully its back up soon.
tibbar Posted September 26, 2021 Posted September 26, 2021 OOF! I was pulling my hair out. I was doing some changes to my network last night so I fought it was on my end. Still out over here 8:47AM Easter Time.
gviliunas Posted September 26, 2021 Posted September 26, 2021 (edited) Same issue here. It's good to know through this forum that we all have the same problem ..... and that it's probably NOT with our systems. Funny that the outage times are different. Mine has been off since 7:30:57 on 9/25 Edited September 26, 2021 by gviliunas
bikerbobhain Posted September 26, 2021 Posted September 26, 2021 Looks like I have the same issue. It 8:28cdt here.
Kenzi Posted September 26, 2021 Posted September 26, 2021 Same issue here. It reported down last night at around 9:08 (PDT). Is UDI aware of the issue?
dbuss Posted September 26, 2021 Posted September 26, 2021 (edited) Mine seems to be working fine. Edited September 26, 2021 by dbuss
Brewtrooper Posted September 26, 2021 Posted September 26, 2021 I have the same issue. My Portal Integration - UDI shows "Offline" & "Registered". My error log shows entries of "Sun 2021/09/26 01:34:16 AM System -140008 Portal-Dispatch:500" since it went offline.
RayH Posted September 26, 2021 Posted September 26, 2021 Mine is down as well since 11:34 PM EDT last night. Anyone know if UDI is working on the issue?
romeo_echo Posted September 26, 2021 Posted September 26, 2021 My portal is showing offline too! Since 11:19 pm Mountain time, Saturday night. Everything else is working fine. Posting this so I can follow and get updates. Is there also a better forum to post problems like this? I thought I saw the description say this forum is only for developers...? On the new UD Mobile app, does anyone know if there's a way to flip-flop between portal connectivity and local network connectivity? It only seems to offer portal connectivity, right? Thanks, Ralph
Xathros Posted September 26, 2021 Posted September 26, 2021 Me Too! Spent about an hour troubleshooting. Should have come here first... Thanks all!
blakevh Posted September 26, 2021 Posted September 26, 2021 Another portal (mine) showing offline. Alexa is not happy
bcwmachine Posted September 26, 2021 Posted September 26, 2021 Mine too. I have backup, but you actually have to get up and walk to the switch and toggle it. 3
bgrubb1 Posted September 26, 2021 Posted September 26, 2021 Interesting ... I control 5 households 2 are online, 3 are offline
Michel Kohanim Posted September 26, 2021 Posted September 26, 2021 Hello everyone, Sincere apologies for the inconvenience. We are trying to find the root cause since it seems to not have impacted everyone. With kind regards, Michel 3
dex Posted September 26, 2021 Posted September 26, 2021 Thank you, Michael, for acknowledging you and your team are aware of and working on the problem.
MBrzeski Posted September 26, 2021 Posted September 26, 2021 I am also down. ISY shows offline. Thanks for getting to this so quickly.
johnstonf Posted September 26, 2021 Posted September 26, 2021 I am down too 503 error to https://my.isy.io:443/isy/blahblah ddos attack maybe?
Florie Posted September 26, 2021 Posted September 26, 2021 mine also says offline, I've trying uninstalling and installing, still says offline.
BMarking Posted September 26, 2021 Posted September 26, 2021 Mine went offline this morning with this error message: Sun 2021/09/26 06:54:27 AM System -140008 Portal-Dispatch:500 Everything works locally, but I have no access to "my ISY" through the portal and no "Amazon Echo" access. Got up this morning, told Alexa "Good Morning" (which should turn on some lights) and she ignored me, almost like we were married. 1
blakevh Posted September 26, 2021 Posted September 26, 2021 Alexa is happy again. The portal is online for me.
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